© 2008 Eventure Events. All rights reserved.
UCES(Utility Customer E-Services)
Maribel GarciaImperial Irrigation District
Imperial Irrigation District
• Situated in the agriculturally rich and culturally diverse Imperial Valley, the Imperial Irrigation District delivers water to over 450,000 acres of highly productive farmland in southernmost Southern California.
• Established by a vote of the people in 1911, IID is the nation’s largest irrigation district and serves one of the fastest-growing regions in the West.
• The district’s electrical division, IID Energy, has become the sixth largest consumer-owned utility in the state and is widely regarded as an economic catalyst in the Imperial and Coachella valleys, where it serves more than 140,000 residential, commercial and industrial customers.
• With a combined work force of more than 1,300 employees, IID is leading the way in irrigation efficiency and innovation, while expanding the range of value-added Energy services it provides to this dynamic desert corridor.
Imperial Irrigation District
• Mission Statement – To provide high quality service at a fair and
competitive price.
• Vision Statement– Imperial Irrigation District is a supplier of water and
power to meet the changing needs of our customers based on excellence in performance by valued, forward-looking employees.
• SAP R/# 4.6c
• IS-U CCS 4.64
• SAP Biller Direct 3.0
• Ramp Up Customer
Current Environment
What is UCES-Biller Direct?
• By using Biller Direct, you can present current information to customers and provide them with other options for payments and submitting inquiries through an internet portal.
• Information such as:– Account balances
– Bill presentation
– Credits and payments on accounts
UCES Continued……………
• Facilitate the exchange of information such as:– Changing master data
– Entering meter readings data
– Contact you in writing via internet
– Enroll in Auto Debit program
– Settle open receivables online by credit card or bank transfer
– Request a move in/ move out
Registration/ Log In
Registration and Authentication
List Of Receivables
Inquiry Creation
Contact History
List of Bills
Payment List
Administrative Data
Meter Reading
Move-In
Move-Out
Miscellaneous Information
Miscellaneous Information
IID’s Future Plans
• Included in UCE Release 6.0– Consumption History
– Meter Reading Schedule
– Paperless Billing Option
– Customer Inquiry and Response
• Custom Development– Payment Plan Enrollment
– Electronic Inserts
– Payment Arrangements/Deferrals
– Customer Password Reset
SAP/UCES-Biller Direct Improvements to come…………..
• Consumption Overview
• Installment Plan Management
• Interval Data Display
• Payment Plan Management
• Property Manager Access
Lessons Learned
• What are the business needs?
• Think hard before you volunteer to be a “Ramp-Up” Customer
• Consider SAP partners when possible
© 2008 Eventure Events. All rights reserved.
Maribel GarciaImperial Irrigation District