Download - مهارات الاتصال Communication skills
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االتصال مهاراتCOMMUNICATION SKILLS
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What is communication?In simple words we can say that ““just
to convey the message”If we go in more detail we can say that “
communication is the process of Transmitting (A B) & Receiving (B A) Messages.
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EFFECTIVE COMMUNICATION
If some one achieve the desired level of objective through communication , we can
say that it is “effective communication”.e.g. If your communication get the proper response from the receiver it means that you effectively conveyed the message.
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EFFECTIVE COMMUNICATION
•Know your message•Fear control.•Talk as well as listen.•Always think before you speak.•Believe in your message•Repeat key points.•Find out what your listeners want.
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You need to listen, think and formulate your thoughts and ideas before you speak
KNOW YOUR MESSAGE
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- Fear is a mechanism to protect ourselves.- Fear leads to failure.- Fear focuses on the worst thing that can happen.E.g. ( I’ll fail – I’ll forget – I’ll stop breathing )
FEAR CONTROL
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1)Focus on listener not yourself.2) Focus on message not words.3) Focus on success not alternatives. 4) Make a thorough homework and be clear on your message.5) Avoid negative self-talk.6) Speak from the heart.
TIPS TO OVERCOME FEAR
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1) Allow others to talk.2) Respect the other person’s point of view.3) Concentrate on the conversation.4) Help individuals resolve the problems with patient listening.
TALK AS WELL AS LISTEN
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When you believe in your message your verbal and non-verbal communications will flow freely with confidence and enthusiasm.
BELIEVE IN YOUR MESSAGE
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1) Talk with confidence and conviction.2) Allow your feelings to flow naturally.3) Show your enthusiasm and be yourself. People like uniqueness. 4) Avoid faking it or pretending.
BELIEVE IN YOUR MESSAGE
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1) Identify the major points and repeat them.2) Rephrase all major points in different ways.3) diplomatically ask your listeners for feedback.4) Ask questions which clarify your main points.
REPEAT KEY POINTS
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1) Ask questions, lot of questions.2) Ask open ended questions.3) Rephrase questions to ensured shared understanding.4) offer alternatives, suggestions for the listener to evaluate.5) define terminology to clarify the messages.
FIND OUT WHAT YOUR LISTENER WANT
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TRAINERS’ SHARING RULES
Don’t interrupt
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TRAINERS’ SHARING RULES
Stick to the plan
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TRAINERS’ SHARING RULES
Stick to your role
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TRAINERS’ SHARING RULES
Time management
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TRAINERS’ SHARING RULES
Don’t think away
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TRAINERS’ SHARING RULES
Contact by eyes
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TRAINERS’ SHARING RULES
Support harmonically
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ANY QUESTIONS?