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© Concorde Career Colleges, Inc. 1
Communicating on the Job
Career Services
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© Concorde Career Colleges, Inc. 2
Objective
• Understand the importance of developing good business manners
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Communicating on the Job
• Technical skills are not sufficient to ensure a successful career.
• The skills may get you a job, but a career is a progression of experience and higher skills that require human relation skills and building a reputation for being a professional.
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Manage Your Time
• Professional
• Committed to doing a good job– Work hard– Progress at your skills
• Effectiveness– Manage multiple tasks– Meet timelines– Determine priorities
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Time Management Behaviors
• Show up on time– Arriving late disrupts co-workers and
patient schedules
• Give yourself extra time for the unexpected
– Traffic, day care, sick child, long lines at restaurant or gas station
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Time Mgmt (cont)
• Plan– Schedule projects in steps– Identify barriers for getting to work on
time– Write lists– Place items in a “home”– Cluster errands– Get things you don’t like doing, done 1st – Do things as they come in
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Time Mgmt (cont)
• Delegate
• Say No & Prioritize– Balance family, work, and school– Fun doesn’t get equal time. Make it a
reward for completing everything else
• Believe that you are in control
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Backup Plan
• How do you handle emergencies?
• Get agreement from others involved that they will be your backup
• Complete form
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Active Listening
• Maintain eye contact
• Attentive
• Did not interrupt
• Too appropriate notes
• Paraphrase or reflect back
• Ask questions
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Body Language
• Smile or frown
• Eye contact: wide eyed, wandering
• Raised eyebrows
• Arms crossed over chest, at side, behind back
• Leaning back or forward
• Gestures
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Show Respect to Others
• Be courteous• Maintain professionalism• Acknowledge the other person• Don’t interrupt• Show interest• Guard Privacy• Avoid gossip• Remain calm
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© Concorde Career Colleges, Inc. 12
Respect Your Boss & his/her Position
• Choose the right place
• Choose the right time
• Allow silence or the time for his/her to reflect & get back with you
• Avoid negative talk to others about him/her
• Follow chain of command
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© Concorde Career Colleges, Inc. 14
Summary
• Communication is key to a successful career.