Download - 005 on tutoring and mentoring
The Global Scorecard
• Standing Tall
– IBM
– GE
– Focus: HOPE
• Fallen Angels
• The Difference
– Leadership at all levels
– The Teachable Point of View
• Fallen Angels
– GM
– Apple
– Kodak
– Westinghouse
– AT&T
– American Express
of View
• Ideas
• Values
• Emotional Energy and Edge
• Ref: The Leadership Engine - Tichy and Cohen
The Global Context
• Jack Welch
– Crotonville
• Larry Bossidy
– Honeywell
• Roger Enrico
• Lou Gerstner
– IBM
• Sam Walton
– Bentonville
• Bill Gates• Roger Enrico
– Cayman Islands
• Bob Nardelli
– Home Depot
• Bill Gates
– Puzzledom
• HLL
– Gulita / Nalanda
– The BLT program
Larry Bossidy “At the end of the day, you bet on you bet on
people, not on strategies.”
My experience
BLT - 2001/2
MP
Dapada
Bangalore
Jamunmadla
Djakarta
Cribs - Top 5
• No clarity on deliverables
– No written brief
• Projects on immediate needs
– No focus on learning objectives– No focus on learning objectives
• No contacts from tutor
– Tutor was very busy
• No periodic feedback
– Disagreement on final ratings
• No personal touch / relationship
– Failure to engage with the tutor
If you sort these out...
You would make a good tutor…
The trainee will be happier.
The trainee will be less stressed out.
“ Some tutors are better than
other tutors.”
” Some tutors are a helluva lota helluva lot
better than other tutors.”
or
On Tutoring
Musings based on
3 S&M
3 Commercial
2 Technical
1 IT
Trainees in KNSA
A simple proposal
Lets think of it as COACHING rather than TUTORINGrather than TUTORING
1. Tutoring is incremental
2. Tutoring assumes competence
3. Tutoring is discrete
Myth: We coach primarily to help others
Reality: There are many tangible, selfish and acceptable reasons for selfish and acceptable reasons for one to become a great coach
More time, Stronger organization, More fun, stronger following
Myth: Focus on the coachee
Reality: Know Thyself
Self awareness, Overcome one’s own blocks
Myth: Coaching equals feedback
Reality: There are many other important coaching tools and important coaching tools and
habits
Insightful feedback, Effective questioning, GROW, Motivation
techniques
Myth: Coaching requires a lot of time
Reality: The best coaching comes in small dosesin small doses
5 minutes, A quick phone call, A short note, A little book
Myth: Coaching is about work
Reality: Good coaching will spread to other areas of lifeto other areas of life
Friends, Partners, Children
Coaching as a LIFE SKILL
Myths on COACHING
We coach primarily to help others
Focus on the coachee
Coaching equals feedback
Coaching requires a lot of time
Coaching is about work
Coaching
In totally screwed up times
Coaches Are …
Optimists.Optimists.
Hackneyed but none the less
true: COACHES SEE CUPS AS “HALF CUPS AS “HALF
FULL.”
The Kotler Doctrine:
1965-1980: R.A.F.(Ready.Aim.Fire.)
1980-1995: R.F.A.1980-1995: R.F.A.(Ready.Fire!Aim.)
1995-????: F.F.F.(Fire!Fire!Fire!)
“If things seem under control, you’re just not you’re just not
goingfast enough.”
Mario Andretti
minutes
Love is the Killer AppIf you want to fix the future, start by fixing
yourself.
… to be a high impact coach you need to help other you need to help other people grow and be as openly human as you can be and find the courage to express genuine emotion in the harried, pressure filled world of work.
"A good coach will make his players see what they can be what they can be
rather than what they are.” - Ara Parasheghian
Coaches Know:
ENTHUSIASMENTHUSIASMBEGETS
ENTHUSIASM!
Jack Welch: “I am a …
Dispenser of Dispenser of Enthusiasm!
”
Coaches Focus on
the SOFT the SOFT STUFF!
“Here’s the artist’s conception of your proposed smile.”
“Soft” Is “Hard“Hard”
- Tom Peters
Coaches Say
“Well “Well Done.”
“The two most powerful things
in existence: a kind word and a thoughtful thoughtful gesture.”
Ken Langone, CEO, Invemed Associates [from Ronna Lichtenberg, It’s Not Business, It’s Personal]
Coaches…Are The Coaches…Are The
Brand
Coaches… Have a
GREATGREATHEART!
The “Job” of Coaching.Coaching.
In summary.
• Demystify yourself
– Coaching is a selfish act
• Be optimistic
– Concentrate on the strengths– Concentrate on the strengths
• Make time
– 5 minutes / @
• Soft is Hard
– Connect / Emote / Share
• Reassure ad nauseum
HAVE FUN
Pub / Quiz
Movies / Music
Chai / Books
Scrabble / Crossword
Trek / Holiday
Fun is a pervasive spirit that captures an organization and allows it to think
positive and be productive
Coach From the the
Heart!The fundamental task of leaders is to prime good
feelings in those they lead…
Finally, coaching, like parenthood will never be an exact science. But neither
should it be a complete mystery to those who practice it. A mixture of the knowledge it. A mixture of the knowledge
of what it takes to be a successful and effective coach
and the conventional ‘gut feeling’ usually delivers the
best results.
My Coachees
Sailesh / Jaspal / Gaurav / Suman
Pranav / Pradeep / Afsal / Bharat
Mihir / Kashyap / Datta / Aditya
COACHEE COACHEE COACHEE COACHEE COACHEE COACHEE COACHEE COACHEE 1979 1979 1979 1979 1979 1979 1979 1979 –––––––– 2004 2004 2004 2004 2004 2004 2004 2004
HE WOULDA DONE SOME HE WOULDA DONE SOME HE WOULDA DONE SOME HE WOULDA DONE SOME HE WOULDA DONE SOME HE WOULDA DONE SOME HE WOULDA DONE SOME HE WOULDA DONE SOME
REALLY COOL STUFF REALLY COOL STUFF REALLY COOL STUFF REALLY COOL STUFF REALLY COOL STUFF REALLY COOL STUFF REALLY COOL STUFF REALLY COOL STUFF
BUT …BUT …BUT …BUT …BUT …BUT …BUT …BUT …
HIS TUTOR WOULDN’T LET HIS TUTOR WOULDN’T LET HIS TUTOR WOULDN’T LET HIS TUTOR WOULDN’T LET HIS TUTOR WOULDN’T LET HIS TUTOR WOULDN’T LET HIS TUTOR WOULDN’T LET HIS TUTOR WOULDN’T LET
HIM!HIM!HIM!HIM!HIM!HIM!HIM!HIM!
5 Answers
• The high point of my BLT Stint
• The low point of my BLT Stint
• The best thing my tutor ever did
• The worst thing my tutor ever did• The worst thing my tutor ever did
• What will I do differently when I am a tutor
Open House
Ask all the questions...
Thank You
“You must bethe change you wish to see in wish to see in the world.”
Gandhi
G.R.O.W
Goal
•Agree topic for discussion•Set aim if appropriate
Responsibility
•Invite Self Assessment•Check assumptions
•Discard irrelevant history
•Options
•Cover full range of possibilities•Invite suggestions from coachee
•Offer suggestions carefully•Ensure choices are made
Wrap
•Commit to Action•Identify possible obstacles•Define timing•Agree support
GROW