Download - 02 Define Phase
-
7/31/2019 02 Define Phase
1/12
Define PhaseDefine Phase
DMAIC
1
To determine the purpose, objectives and
scope of the project, to collect information
on the customer and the process involvedand to specify the project deliverables to
the customers.
-
7/31/2019 02 Define Phase
2/12
Define PhaseDefine PhasePURPOSE:To determine the purpose, objectives and scope of
the project, to collect information on the customer
and the process involved and to specify the
project deliverables to the customers.
WhyWhy is the Define phase important?is the Define phase important?The Define phase sets the expectations of the improvement project .
DMAIC
The CustomerThe Customer
The Define phase uses feedback from the customer or
marketplace to identify potential opportunities for
improvement.
Surveys
Focus groups
Interviews
Customer complaints
Competitive business environment
atat are t e nputs to t e e ne p aseare t e nputs to t e e ne p ase
2
-
7/31/2019 02 Define Phase
3/12
C. Define ProcessC. Define ProcessMapMap
DEFINE Phase StepsDEFINE Phase Steps
MeasureMeasure AnalyzeAnalyze ImproveImprove ControlControl
A. Identify Customer &A. Identify Customer &Project CTQsProject CTQs
B. Develop TeamB. Develop TeamCharterCharter
Define
Define
DMAIC
Define Process Connect the Customer to
Your Process
Map Business Process
Identify Customer(s) Compile & Evaluate Data
for Existing Customers
Analyze Voice of theCustomer(s)
Translate Customer
Needs Into Requirements(CTQs)
Integrate CTQs withBusiness Strategies
Identify Project CTQs
Develop The Problem andGoal Statements
Develop The BusinessCase
Determine Project Scope
Select Team & Define
Roles Set Project Milestones
3
-
7/31/2019 02 Define Phase
4/12
Customer & Project CTQsCustomer & Project CTQs
CUSTOMERCUSTOMER -- Whoever receives the output of yourWhoever receives the output of your processprocess
Elements of Process Map
Internal Customer Vs. External CustomerInternal Customer Vs. External Customer
DMAICStep A
DMAICStep A
Project CTQsProject CTQs Outputs Ys that answer the customerOutputs Ys that answer the customerrequirements!!requirements!!
PROCESSPROCESSSupplier OutputOutputInputInput Customer
Y = f(X) thinking 4
-
7/31/2019 02 Define Phase
5/12
DMAICStep B
5
-
7/31/2019 02 Define Phase
6/12
Importance of Project Charters
A project charter is an agreement between
management and the team about what is expected.
The charter:
DMAICStep B
Clarifies what is expected of the team. Keeps the team focused.
Keeps the team aligned with organizational
priorities.
Transfers the project from the champion(s) tothe project team.
6
-
7/31/2019 02 Define Phase
7/12
Elements of a Project Charter
Six Major Elements of a Charter
1. Problem Statement
2. Goals and Measures (indicators)
DMAICStep B
BeBe SMARTonSMARTon
problem and goalproblem and goal
1. Expecte Customer Bene its2. Expected Business Results
3. Business Case
4. Scope
5. Team Members & Support required
6. Milestones
SpecificSpecific MeasurableMeasurable AttainableAttainable
RelevantRelevant TimeTime BoundBound
7
-
7/31/2019 02 Define Phase
8/12
Description of the problem (what? where? since when? based on which data?based on which facts?)
Voice Of Customer
Internal perception
1) Problem
Statement
Project Charter DMAICStep B
Develop Goal statement or Objective in clear, concise, measurable terms.
Demonstrate alignment of the project with the company / business strategy
2) Goal
Statement
8
-
7/31/2019 02 Define Phase
9/12
Why to do the project?
What if project not done?
Financial Business Case
3) Business
Case
What Comment Cost
Project Charter (Cont.)DMAICStep B
Project LaborProject Materials
Project Contractors
Equipment investment
Yearly operation costTOTAL Costs 0
Incremental Revenues
Labor SavingsMaterial SavingsTOTAL Benefits (1 year) 0
ROI 0
9
-
7/31/2019 02 Define Phase
10/12
Black Belt:
Team members:
Manager:
4) Project
scopeProject: in scope Project: out of scope
5) Team
Project Charter (Cont.) DMAICStep B
Master Black Belt:
VP Quality / Quality Manager:
team:
Customers:
D M A I C
Dates:
Gantt
6) Milestone
10
-
7/31/2019 02 Define Phase
11/12
High Level Process MapHigh Level Process Map
COPIS - Process Thinking
Requirements Requirements
Its goal is to connect the customer to the process
and identify key inputs and requirements.
DMAICStep C
Starts With the Customer . . .Starts With the Customer . . .
. . . Ends With the Customer. . . Ends With the Customer
Starts With the Customer . . .Starts With the Customer . . .
. . . Ends With the Customer. . . Ends With the Customer
SIPOC - Process Flow
SSSuppliers II Process OOOutputs CCCustomer
MeasuresMeasures MeasuresMeasures
XsXsInputs YsYs
11
-
7/31/2019 02 Define Phase
12/12
High Level Process MapHigh Level Process Map
Car Dealer
DMAICStep C
12