Download - 0324375530_96489.ppt
![Page 1: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/1.jpg)
Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
Establishing a Framework for Business Communication
Business Communication, 15eLehman and DuFrene
Chapter 1Lecture Slides
![Page 2: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/2.jpg)
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
Purposes of Group Communication
• Achievement or task purpose
• Maintenance or social purpose
– To serve in a decision-making or problem-solving group
– To get the job done
– To assist in the betterment of individual members from a behavioral point of view
– To develop group morale
![Page 3: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/3.jpg)
Communication Process Model
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
![Page 4: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/4.jpg)
Communication Channels
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
![Page 5: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/5.jpg)
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
Barriers to the Communication Process
• Differences in __________ level, experience, and culture
• Physical issues, such as ______ or room temperature
• Mental distractions, such as developing a response instead of ________
![Page 6: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/6.jpg)
Levels of Communication
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
ContinuedContinued
![Page 7: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/7.jpg)
Levels of Communication
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
![Page 8: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/8.jpg)
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
Communication Channels
• Formal system
• Informal system
– Rules procedure
– Created by management to control individual and group behavior
– Emerge as people interact within a formal system to create a satisfying environment
![Page 9: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/9.jpg)
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
Grapevine: An Informal Communication Channel
1. Grapevine is ___ _____ or _____ accurate than other communication channels
2. Message distribution is __________ rather than linear in nature
![Page 10: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/10.jpg)
Flow of Information Within an Organization
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
![Page 11: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/11.jpg)
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
Strategic Forces Influencing Business Communication
![Page 12: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/12.jpg)
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
Four Dimensions of Business Behavior
![Page 13: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/13.jpg)
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
Diversity Challenges
• International
• Intercultural
• Intergenerational
• Gender
![Page 14: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/14.jpg)
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
Barriers to Intercultural Communication
• Ethnocentrism
• Stereotypes
• Interpretation of _______
• _________ space requirements
• Body language
• Translation __________
• Lack of language training
![Page 15: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/15.jpg)
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
Impacts of Technology
• Collect and organize data better
• Craft clearer and more effective messages
• Overcome distance issues
• Raise legal and ethical issues
![Page 16: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/16.jpg)
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
Team Environment— Organization of the Future
Small group with complementary skills, working together for a
common purpose
A Way to Remain Competitive in a Global Market A Way to Remain Competitive in a Global Market
![Page 17: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/17.jpg)
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
Synergy
The whole is greater than the sum of the parts.
The whole is greater than the sum of the parts.
![Page 18: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/18.jpg)
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
Benefits of Work Teams
• Make workers happier by causing them to feel they are shaping their jobs
• Increase efficiency by eliminating layers of managers passing down orders and monitoring performance
• Enable a company to draw on the skills and imagination of the whole workforce
![Page 19: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/19.jpg)
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
Communication Patternsfor Successful Teams
• Trust-building changes ______________ patterns
• ______ meetings educate employees
• _______ leadership involves management and employees
• Information flows ____ to management, down to workers, and ___________ among teams
![Page 20: 0324375530_96489.ppt](https://reader036.vdocument.in/reader036/viewer/2022070303/54964cefb47959811d8b4682/html5/thumbnails/20.jpg)
Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western
Important Team Skills
• Problem-solving and goal-setting
• Conflict resolution
• Distributed leadership
• Commitment to evaluate the group process
• Ability to understand needs of coworkers
• Effective communication
• Ability to deal with barriers