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A Hitchhiker's Guide to the New Learning Ecosystem
Learning 2009
Karie WillyerdVP and Chief Learning Officer
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Sun Learning ServicesTEAM AWARDS
Ranked #1 Training Team in the WorldOctober 2009
Chief Learning OfficerBest Learning Team
ABOUT SUN LEARNING SERVICE
• Our learners• What we are responsible for• Our training team• Our relationship with customers
• A new relationship with Oracle
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A long time ago in a galaxy far, far away...
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1. Introduction1. Introduction
2. Expert Creation2. Expert Creation DilemmaDilemma
3. Rethinking3. Rethinking 70/20/1070/20/10
5. The Answer to 5. The Answer to EverythingEverything
4. Social Learning4. Social Learning EcosystemEcosystem
You are here
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Meet the Reluctant Hitchhiker
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Globalization
Three Forces Changing the World
Social Web
Demographics
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Demographics
Women in the WorkplaceWomen in the Workplace
Melting PotGoes GlobalMelting PotGoes Global
Education LevelsEducation Levels
Generational ShiftGenerational Shift
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U.S. Census Bureau, 2007 American Community Survey, www.census.gov
The Generations
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Five Generations in the Workplace
Bureau of Labor Statistics Employment Projections
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GlobalizationHeadquarters of the biggest companies are increasingly not in the USA
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The Social Web
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1. Introduction1. Introduction
2. Expert Creation2. Expert Creation DilemmaDilemma
3. Rethinking3. Rethinking 70/20/1070/20/10
5. The Answer to 5. The Answer to EverythingEverything
4. Social Learning4. Social Learning EcosystemEcosystem
You are here
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The Expert Dilemma
*OpenStorage
*Web 2.0 Infrastructure/MySQLBuild a comment – The more expertise the content, the less likely training can be justified
Future Workspaces, LLC
The more expert the content, the less likely training can be justified
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The 'Expert' Dilemma
• Knowledge doubling every 2 years• Takes 10 years to make an expert• Most organizations determine the volume and
scope based upon the number of students• Organizations face a new dilemma
> Too few students to justify the creation of a course> Results in far fewer programs for advanced skills
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1. Introduction1. Introduction
2. Expert Creation2. Expert Creation DilemmaDilemma
3. Rethinking3. Rethinking 70/20/1070/20/10
5. The Answer to 5. The Answer to EverythingEverything
4. Social Learning4. Social Learning EcosystemEcosystem
You are here
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*OpenStorage
Robert Kelly, Carnegie-Mellon University
“What percentage of the knowledge you need to do your job is stored in your mind?
1986:
1997:
2008:
75%
15 – 20%
approx. 8 – 10%
Why is Informal Learning Growing?
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Companies Redefine Budgets & Resources
Mentors20%
Informal70%
Formal10%
Prior Investment
FutureInvestment
80% 40%
15% 25%
5% 35%
What will some of the new jobs and skill sets be in L&D?
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1. Introduction1. Introduction
2. Expert Creation2. Expert Creation DilemmaDilemma
3. Rethinking3. Rethinking 70/20/1070/20/10
5. The Answer to 5. The Answer to EverythingEverything
4. Social Learning4. Social Learning EcosystemEcosystem
You are here
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The Social Learning Ecosystem
*OpenStorage
*Web 2.0 Infrastructure/MySQL
Future Workspaces LLC
A new way to think about organizational learning
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*OpenStorage
*Web 2.0 Infrastructure/MySQL
The Social Learning Ecosystem
Future Workspaces LLC
A new way to think about organizational learning
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1. Introduction1. Introduction
2. Expert Creation2. Expert Creation DilemmaDilemma
3. Rethinking3. Rethinking 70/20/1070/20/10
5. The Answer to 5. The Answer to EverythingEverything
4. Social Learning4. Social Learning EcosystemEcosystem
You are here (finally!)
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The Answer to Everything.........
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The Answer to Everything...
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August 2008, “Workforce Collaboration and Web 2.0
Workforceproductivity
Transferknowledge
between and among workers
Capture knowledge of existing
workersEmployee
engagement
59% 56% 32% 30%
The Bottom-Line Impact of Social SoftwareAddressing major enterprise challenges
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Example: Cerner’s UCernSocial Networking Built on Jive
Links to LMS
Ability to join groups
Playful!
RSS feeds
A widget-driven mash-up portal for a social learning network
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Example: Social Learning eXchange (SLX)User-generated content platform system
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Browse content by categories
Supports export and mobile devices
User account profiles
Organize by favorites
User authentication and access control
Key SLX Features
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Leveraging Social Media Capabilities
Content sorting
Content filtering
Ratings
Tagging
Commenting
Search functionality
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But What About ...
• How do you “control” content? > The same way you control email
• Don't people put up silly or just plain bad content? > They are not anonymous; their careers are on the line.
Besides, the “crowd” governs the content
• Doesn't content get dated? > Search and comments help solve this
• Will there be a role left for learning functions? > Yes, the coolest job on the planet – ensuring people can do
their jobs and earn a living
Get over it!
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So long and thanks for all the fish!
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