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TRIVIA
WhatistheofficiallanguageofGreenland?
Greenlandic
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TRIVIA
HowdoyousayPandainSpanish?
PANDA
TRIVIA
WhatistheJapanesewordthatmeans“EmptyOrchestra?
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TRIVIA
Whatisarguablytheoldestprofessionintheworld?
INTERPRETING
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ALCIndustrySurvey2018SultanGhaznawi,SurveyCommitteeChair
MelissaBarbier,ALCBoardLiaison
JillBishop,SurveyCommittee
MichaelBearden,SurveyCommittee
Introduction
What-• The2018ALCIndustrySurveydataisnowavailable
Who-• Decisionmakersinthelanguageindustry-LSCs,Buyers,Vendors
Why-• ProvidesasnapshotofthecurrentstateoftheUSindustry• Includesincreasingglobalparticipation• Noothersurveyfromthisperspective
Newin2018
• Profilesection• Ratesperlanguagecombination• Prizedraw• Formatandlayout
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Participation
• ALCandELIAMembers• Socialmediachannels• Responsewas8.2%comparedto7.7%theyearbefore• Stilltrailing2016
0
50
100
150
200
250
20152016
20172018
Numberofresponse
AbouttheSurveyinGeneral• Confidential– ConductedbyMcKinleyAdvisors• ResultsavailablewithoutchargeforparticipatingALCandEliamembers• Non-memberparticipantsreceivetheExecutiveSummary• Non-participantsmaypurchasethesurveyresultsfromALC• Coversseveralareasintheindustryandcustomizablefor3industrysectors:translation,interpretingandlanguagetraining
GEOGRAPHICALDISTRIBUTION
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57%USRepresentation
• California(19%)• NewYork(15%)• Virginia(9%)• Illinois(9%)• Washington(5%)• Texas(5%)• NewJersey(5%)
43%GlobalRepresentationInternationalCountriesRepresented
EuropeanCountries RomaniaBulgaria RussiaCroatia Serbia
CzechRepublic SloveniaDenmark SpainEstonia SwedenFrance OtherCountriesGermany AustraliaGreece ArgentinaItaly Brazil
Kosovo CanadaLuxembourg ChinaNetherlands India
Poland MexicoPortugal Russia
USvsGlobalRepresentation– MajorDeltasServiceType USCompanies InternationalCompanies
TranslationandLocalization
87% 99%
On-SiteInterpreting 70% 43%
OPI/TelephonicInterpreting
72% 47%
VRI/VRS 38% 23%
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USvsGlobalRepresentation– MajorDeltasUSCompanies International
CompaniesOfferservicesinmorethanfivelanguages
91% 55%
Revenues generatedfrompublicsector
77% 61%
Womenowned 47%(74% in2015) ???
Company 15yearsorolder 68% 53%
10or feweremployees 61% 48%
# offreelancers 173 90
USvsGlobalRepresentation– MajorDeltasUSCompanies International
Companies
Grossmargin 47% 43%
Grossrevenue +17% +19%
Revenuefromtranslation&L10N 51% 79%
Revenue fromonsiteinterpreting 82% 83%
USvsGlobalRepresentation– MajorDeltasUSCompanies International
Companiesaveragegrossmarginratiofortranslationprojects
44%(63%in2015) 39%(54%in2015)
averagegrossmarginratioforOPI 41%(48%in2016) 35%
averagegrossmarginratioforconsecutiveon-siteinterpretation
38%(39%in2016) 31%(28%in2016)
averagegrossmarginratioforsimultaneouson-siteinterpretation
38%(unchanged) 29%(27%in2016)
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USvsGlobalRepresentation– MajorDeltasUSCompanies International
CompaniesTMtools 70% 100%
PMworkflowsoftware 61% 82%
MTtools 27% 53%
L10Ntools 23% 62%
USvsGlobalRepresentation– MajorDeltas
TranslationQAModel USCompanies InternationalCompanies
Editing/reviewingby2nd linguist 96% 91%
Backtranslation 37% 19%
SMEreview(non-linguist,industryexpert) 35% 41%
MTQA 20% 41%
USvsGlobalRepresentation– MajorDeltasInterpreting QAModel USCompanies International
CompaniesClientfeedback 84% 92%
Mandatorytraining/certification 71% 46%
Screening/testing 58% 38%
Monitoringbyin-houseQApersonnel 16% 23%
Monitoring by3rd partypersonnel 16% 8%
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USvsGlobalRepresentation– MajorDeltas
StandardCertification USCompanies InternationalCompanies
ISO9001 26% 39%
ISO 17100 11% 32%
ASTM 9% 0%
Noneoftheabove 66% 52%
USvsGlobalRepresentation– MajorDeltasOrganizationMetrics USCompanies International
CompaniesGrossmargin 78% 73%
Averagerevenueperproject 75% 73%
Customersatisfaction 69% 73%
Quality 49% 90%
On-timedelivery 45% 50%
Linguistproductivity 16% 63%
Q&A
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THANKYOU