Download - 1 BA 339 Intro to Operations and Supply Chain Management Professor Mellie Pullman Fall 2007
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BA 339Intro to Operations and Supply Chain Management
Professor Mellie PullmanFall 2007
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Today’s Activities
• Introduction• Syllabus & Important
Dates• What is Operations &
Supply Chain Management?
• Photographs & Index Cards
• Buy Code
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You can call me:
• MellieOR• Dr. / Professor Pullman
Office hours:Tuesday: 2:30-4:00 PMOr by request
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Course Format (M & W afternoon)• Allowed 10 minutes
break per hour of teaching
• 2:15 PM- 4:05• We’ll go from 2:15 to
3:50 without break if that’s OK with the class
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Course Format (W Night)
• Allowed 10 minutes break per hour of teaching
• 5:40 PM- 9:15• We’ll go from • 5:40 to 7:15• Break 15• 7:30 to 9:00 (if that’s OK with the class)
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My Background• BS &MS (Mechanical Engineering-
Alternative Energy Systems)• MBA & Ph.D. (Operations Management
& Marketing Models)• Work Experience
– Engineer– Brew-master– Landscape Contractor– Quality Manager for Black Diamond
Mountaineering & Ski Products– Consulting
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Consulting :Product & Process Design
– Cirque Du Soleil – Hotels & Airports– Ski resorts– Black Diamond
Mountaineering – Nestle – Vodafone
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• 14 years covering many types of classes– Supply Chain Management– Operations Management– Global Management– Simulation & Modeling– Entertainment Management– Service Operations Management
• Cornell, London Business School, Colorado State University, Southern Methodist University, University of Colorado, and University of Utah.
Teaching
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Other fun facts…
• Writing & publishing articles & books
• Traveling, rock climbing, skiing (cross country racing, telemarking & back-country) cooking and checking out food producers, wineries, breweries, and restaurants.
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What about you?• Please spend a few minutes filling out
this index card with:– Your preferred first name
(& last name)– Contact email – Where are you from?– Work experience– Your dream job & a local company
that intrigues you (someplace you would like to visit)
– Fun facts about you (things that you would be doing if you weren’t working or in school)
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Objectives• Appreciate the strategic
role of operations in all types of organizations.
• Understand the importance of links between customer needs and operations design.
• Describe the ways in which the operations function interacts with other functions, particularly marketing and finance.
• Identify sources of waste in operations.
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Continued…• Map the flow of a process
and identify areas for improvement.
• Transfer operations ideas and innovations from one type of organization to another.
• Understand supply chain management and its importance in today’s economy.
• Legitimately present yourself as having a working vocabulary of operations and supply chain terminology.
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Why this is a great major!!!• Intro class for supply
chain management• Great Jobs:
– Supply Chain Coordinators
– Purchasing– Logistics– Food Product
Management (Cert Program)
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SCM at PSU
• Currently 150 students in program (60 graduates per year)
• 100% placement• Currently salaries for grads
~ 50K (SCM) ~ 40K (FILC Certificate)
• Salaries for experienced people (8-10 yrs) ~ 150 K today with market shortage of people
• Why a shortage??????
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PSU Employers for SCM majors(just a sample)• Adidas,
Columbia, Nike, etc.
• Bechtel, Boeing, HP, In-Focus, Intel, Tektronix, Sun
• Freightliner, Gunderson, Market Transport, Northwest Pipe
• Fred Meyer, Cosco, Kettle Chips
• Weyerhaeuser, Parr Lumber
• All major logistics companies
• Restoration Hardware, YoCream, OHSU, Port of Portland
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Who would like this career area?• People with dual interests
– Marketing– IS– Finance– Accounting– HR
• People who like to travel and work with many kinds of vendors around the world
• People who speak other languages
• People who want to be in the hottest job growth area
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The Classroom Mix
• Lectures
• Case Discussions
• Breakout Groups & Classroom Exercises
• Guest Speakers
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Intellectual ContributionsIndividual Activities
Assignments 200 pts
Quizzes (2 @ 100) 200 pts
Class Participation & Attendance
100 pts
Group Activities
Littlefield Simulation(2 games @ 50)
100 pts
Field Trip Write-up 100 pts
Total 700 pts
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Assignments (40 pts each)
• Kristen’s Cookies (* in syllabus) DUE Next week
• Process Mapping & Problem Diagnosis (in syllabus)
• Quality Assurance at KFC
• Statistical Process Control Problem
• Forecasting Problem
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Exams (100 points each)• Each 4 weeks of material
– Lectures– Textbook & readings – Cases & class discussions.– Some material will be covered
only in class. • Closed book but you can bring
a 8.5 x 11 sheet of paper with notes. (2-sided)
• Calculators NOT phone/blackberry
• Missed Exam Policy: There will be no make-up exams. If you miss an exam you receive a failing grade.
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Participation & Attendance (100 points)
• Participation is key!– You learn in proportion to what you
put into this class.– Lots of opportunities to get involved
• Class attendance is expected. – attendance will be reflected in your
participation grade. See page 5 of syllabus for details.
• If you anticipate missing a class, I would appreciate if you would let
me know about the situation in advance.
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Optional Homework Problem Sets
• Applications of all methods• Good practice for exams• Problem sets posted on
website:http://www.sba.pdx.edu/faculty/melliep/mp.html
Answers will also be posted.
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Group Field Trip – 100 points
• Team Proposal (5 pts)– The group will select a plant to
tour and submit a written proposal to the instructor (via memo) by October 5, 2007 that consists of:
– Group member names (4 people)– Company name and brief
description of its products– Plant location– Name and phone/e-mail
information of plant contact– Please have agreement from
contact by that date.
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Field Trip Project – continued• Proposal (5 points)• Written Report (80
points): 5 pages not including appendices
• Team Peer Review (15 points).
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Class Etiquette
• Laptop use in class is discouraged
• Calculators will be very helpful for in-class exercises,
• Cell phones/Blackberries/etc. should be turned off for class periods,
• Please be respectful of your classmates and professor by listening when they are talking and not creating side conversations.
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REQUIRED MATERIALS• Operations Management, by Roger G.
Shroeder, published by McGraw-Hill Irwin (referred to as “Text”). Available at the PSU bookstore ($90). (Amazon $60-79)
• Littlefield Technologies Code. Must be purchased from me by October 3 otherwise you can not get credit for the exercise. ($15 or check to Responsive Learning Technologies).
• I have no way of getting you onto the game after it starts on October 8 so please sign on by October 5 to get credit.
• A calculator should be brought to class every day.
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Team Formation
• You will need to have your team formed by this week.
• You will need to get your Littlefield Code and each team member should sign on.
• By Next class– Agree on team name– Agree on team password
• Sign in on-line by next week
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What I will provide
• Class Handouts of lecture slides (also provided on course site).
• Overview of what is expected that day and next class period
• Additional readings• Spreadsheet skill help!!!• Email support • Office hours
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Class break
• I will take your photograph to put on your index card.