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Microsoft Dynamics AX 2012
Operations 2.0 and Process Entrepreneurship
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Fostering Innovation on a Global ScaleEnabling process entrepreneurship is a key mandate
66% of CEOs believe
their organizations
need to introduce
fundamental/radical
changes in the next 2
years
“Products and services can
be copied. Our business
processes and our
business models are our
differentiators.”
CEO – Global Enterprise
Business process entrepreneurship is a key
competitive advantage
Flexibility to rapidly implement innovation is
a key enabler
Productivity innovation is needed now more than
ever
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Dynamic Business OperationsToday’s enterprise software challenges
» Legacy systems at Corporate/HQ designed pre-Y2K and unable to keep pace
» Local operations need to innovate quickly to respond to dynamic market conditions
» Workers have difficulty managing structured and unstructured data to deal with process exceptions.
» IT backlog is driving need to “rationalize, modernize, simplify, standardize and for ongoing governance”
» With consumerization of IT, employee productivity needs to be supported by devices and social networking technologies
“A recent survey found that the majority of end users (60 percent) find enterprise applications somewhat difficult, very difficult or almost impossible to use, hampering employee productivity.” CIO Magazine, 2008
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Process Standardization vs. Process EntrepreneurshipA balancing act
Corporate HeadquartersStandardized global processes
RetailMarket-differentiated
products/services operations
Process Standardization
• 80% of users• Roles: schedulers, buyers,
operators, QA managers, etc.
• 20% of users• Roles: finance, planners,
corporate buyers
• 80% of users• Roles: store managers,
associates, stockers, tellers, etc.
Process Entrepreneurship
Process Entrepreneurship
Manufacturing
Corporate Headquarters
RetailManufacturingMarket-differentiated
products/services operations
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Dynamic Businesses Requires a Paradigm ShiftFor enterprise solutions
Dynam
ism
of
Cust
om
er/
Mark
et
Dem
ands
Operations 2.0 Customer-/demand- driven operations
Global visibility
Local agility
Multi-enterprise collaboration
User-centric interfaces
Community-driven process innovation
and standardization
Operations 1.0
Dynamic multi-enterprise collaboration
Dynamic multi-site collaboration
Static standardized workflows
Global standardized products/ services
Market differentiatedproducts/services
Joint value creation of customer-driven products/services
Complexity of Product/Service Operations
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Microsoft Operations Management PlatformThe path to Operations 2.0
ROI
ECOSYSTEM» Connected
ecosystem/virtual organization
» Multi-enterprise collaboration
» Simplified regulatory compliance
PEOPLE» Easy to use» Minimal training» Collaborate on
standardized and ad-hocprocesses
» Enterprise social networking
PROCESS
» Shared corporate processes
» Optimized local operations with Operational ERP
» Agile process entrepreneurship
PLATFORM» Common
technology stack» Agile business
platform» BI tools for
everybody » Partner
ecosystem (same platform)
» IT efficiency
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Entrepreneurship and Role-based Productivity
Vertical Partner SolutionsOperations Management
in the CloudGlobal StandardsMarket-differentiated Products & Services
DIVISION
MANUFACTURING
SUBSIDIARY DISTRIBUTION
CORPORATE HQ SYSTEMS
Achieving Global Visibility and Local EntrepreneurshipThe Microsoft Operations Management Platform at Work
Microsoft Partner Solutions
Microsoft Partner Solutions Microsoft Partner Solutions
Microsoft Partner Solutions
Operations Management
Administrative ERP
Operations Management
Operations ManagementOperations Management
Partner-hosted Microsoft Dynamics AX
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Wrap Up: Microsoft Operations Management Platform
Balancing process standardization and process entrepreneurship with a single platform
» Easy to use
» Social networking with business control
» Enhances productivity
» Minimal training
» Meets local requirements
» Enforce global standards
» Enable local process entrepreneurship
» Operations intelligence
» Multi-enterprise
» Ad-hoc collaboration
» Connected stakeholders
» Rationalized and simplified processes and systems
» IT efficiency
» Global partner network
People Processes Ecosystem
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For More Information
For white papers and other materials:
» Contact:
Chuck StahlPractice Leader, Microsoft Dynamics [email protected](585) 506-4526
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THANK YOUSimplified solutions for the lean enterprise