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General Education OfficeIHM.316 / ILA2401
English for the Hotel Business
Mid Term Examination Preparation
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What have we learned?
So……………..
in the last 6 weeks……….
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Concept Hotels
History of Hospitality
Types of Accommodation
Types of Hotel
Accommodation Preferences
Giving Opinions
Guest Requirements
Adjectives and Features of Hotels
Present Perfect / Past simple tenses
Types and features of Hotel Advertising
Hotel Amenities/Facilities and Symbols
Comparatives and Superlatives with Adjectives
Staffing – Departments / Individuals
Roles and Responsibilities
Organisational Structure / Hierarchy
Obligation and Responsibility
- must/have to/should
Adjectives for Personality/Characteristics
Reservation Documentation / Procedures
Short answer questions / Tag questions
ICT / Web technologies – Developing Reservation
Technologies
British / American English
Food Terms – types and adjectives
Making requests – intentions and spontaneous decisions
Signs, notes, notices and leaflets
Roles and responsibilities within the F & B Cycle
to be continued……
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Quite a lot!
So it’s time for a REVIEW
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Unit 1 - Types of Accommodation
Bed-&-Breakfast (B-&-B) Hostel Boutique HotelGuest House Private Home HotelLodge Resort Self-Catering
large rooms
I love….
good facilities
near the town centre
efficient service
I don’t mind….
I like…
I’m not too keen on…
I dislike ……
Giving Opinions
etc…..
friendly staff
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Unit 1 - Types of Accommodation
Types of Hotel
• City Centre
• Airport
• Casino
• Motels
• Convention
• Economy/Budget
• Extended Stay
Features and Adjectives for Hotels
coffee shop elegant suite
cabin rustic elaborate
comfortable fireplace price
parking lounge luxurious
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Unit 2 – Hotel FacilitiesHotel Facilities and their Symbols
Comparing Hotels with Adjectives
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Unit 2 – Hotel FacilitiesDescribing Past Time
We use the Present Perfect to talk about:Events at an undefined time in the past which have a results in the present.They’ve put a lot of money into the hotel, and it really looks great now.
We’ve made quite a few changes since you left. Remember since and for….
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Unit 2 – Hotel FacilitiesDescribing Past Time
We use the Past Simple to talk about:Events at an defined time in the past.We built a large extension a couple of years ago……
Last year we converted them into business apartments
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Unit 2 – Hotel FacilitiesSpecial Requirements
Many guest have special requirements.
lifts to all floors
a playroom
hoists in bedrooms
ramps at all stairs
notices in Braille
a low-level front desk
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Unit 3 – Staffing and Organization
Organization Charts
Hierarchical and other structures
Food &Beverage Director
Administrative Assistant
Room Service ManagerOrder Takers
/ Server
s
BeverageManager
Bar Person
s
Chief Steward
Stewards
Executive Chef
Sous Chef
Cooks
CateringManager
Services
Manager
Servers
Houseme
n
Restaurant
ManagerCaptai
n Server
s
Obligation• must….• have to….. • should….
doesn’t have to….• musn’t ……
Roles and Responsibilities
Adjectives and NounsPersonality / Characteristics
flexible – flexibilitypunctual - punctualitysincere – sincerityambitious - ambition
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Unit 4 – Reservations and check-in
Documentation
• Hotel Register• Reservation Form• Guest History• Guest Index• Faxed Bookings
Have you stayed with us before? - No, I haven’t.Will you be paying be credit card? – Yes, I will.Do you have an account with us? – Yes, we do.
Short Answers
It was Miss King, wasn’t it?You have an account with us, don’t you?But the guests haven’t stayed with us before, have they?
Tag Questions
Reservation Dialogues• Just the one night?• How will you be settling your account?• Could I take your credit card number please?• May I take your home address, please?
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Unit 4 – Reservations and check-in
Impact of ICT Technology
• Software• Databases• Reports• Networks• Internet• Web forms• Benefits
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Unit 5 – Hotel and Restaurant Services
American / British English
• Differences in vocabulary• Differences in spellings• Differences in tenses• Differences in verbs• Differences in prepositions
Food vocabulary• Adjectives to describe food and cooking methods
Intentions and Spontaneous Decisions• Things we’ve already decided:• I’m going to have the fondue. It’s delicious here.
• Decisions at the moment of speaking• In that case, I’ll have the pork medallions
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Unit 5 – Hotel and Restaurant Services
Making Requests
• Can you…….?• Could you ……….?• Could we possibly ………..?• Do you think you could ……….?
Notices and Signs• Location• Meaning
Food and Beverage Cycle• Stage• Staff• Responsibilities
Purchasing
Receiving
Storing & Issuing
Preparing
Selling
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For now…………
Good luck next week