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1Health Protection | Ensuring Healthy People and Healthy Environments
Community Care Facilities LicensingChild Care Links
Linking you to the Child Care Licensing
Regulation
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2Health Protection | Ensuring Healthy People and Healthy Environments
Community Care Facilities Licensing
Welcomes You!
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3Health Protection | Ensuring Healthy People and Healthy Environments
Goals of this Presentation
To share our experiences developing resources using the plain language writing process: Desired outcomes Drafting, editing & launching Feedback
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4Health Protection | Ensuring Healthy People and Healthy Environments
Fraser Health Authority
Within the Fraser Health Region we have over 1800 Licensed Childcare Community Care Facilities which provide over 28,000 service capacity spaces.
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5Health Protection | Ensuring Healthy People and Healthy Environments
Community Care Facilities Licensing program
Licensing Officers are mandated to ensure the health, safety and well-being of children in care by monitoring a Licensee’s compliance with the appropriate legislation
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6Health Protection | Ensuring Healthy People and Healthy Environments
Fraser Health Authority
Some of the most culturally diverse cities in British Columbia are located in the Fraser Health region
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7Health Protection | Ensuring Healthy People and Healthy Environments
Child Care Links
Part 1Project Conception
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8Health Protection | Ensuring Healthy People and Healthy Environments
Challenge:
How do we better support Licensees and staff who do not speak English as their first language?
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9Health Protection | Ensuring Healthy People and Healthy Environments
The Birth Story of Child Care Links:
Experiences of Fraser Health The Plain Language Connection The proposal process The Working Group
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10Health Protection | Ensuring Healthy People and Healthy Environments
Project Objectives
To ensure that cultural diversity is not seen as a barrier to operating a facility in compliance with the legislation
To increase self-monitoring practices To improve quality and reduce
potential risk in all licensed childcare facilities
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11Health Protection | Ensuring Healthy People and Healthy Environments
Child Care Links
Part 2The Plain Language Approach
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12Health Protection | Ensuring Healthy People and Healthy Environments
What is “plain language?”
A writing process Intended for a specific audience Product tested
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13Health Protection | Ensuring Healthy People and Healthy Environments
Why the Plain Language Approach?
Why did we not produce translated versions of the legislation?
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14Health Protection | Ensuring Healthy People and Healthy Environments
The benefits of plain language:
Reaches people who can not read well or don’t have the time to read well
Helps all readers understand information
Avoids misunderstandings and errors Saves time for the reader because it
is designed to be understood upon first reading
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15Health Protection | Ensuring Healthy People and Healthy Environments
The Plain Language Process
Planning Drafting Product Testing Editing Evaluation
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16Health Protection | Ensuring Healthy People and Healthy Environments
The Plain Language Process
Planning
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17Health Protection | Ensuring Healthy People and Healthy Environments
Plain Language Writing Guidelines
Language Grade 6 or lower readability level Simple, short sentences Cut out non-essential information
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18Health Protection | Ensuring Healthy People and Healthy Environments
Plain Language Writing Guidelines
Language Cont… Use an active voice where possible Use personal pronouns Cut out acronyms and jargon Avoid the use of homonyms and
homophones
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19Health Protection | Ensuring Healthy People and Healthy Environments
The English Language
Plain Language is not…
The bandage was wound around the wound.
The farm is used to produce produce. The dump was so full that it had to refuse
more refuse. We must polish the polish furniture. The soldier decided to desert his dessert in
the desert! "I am disinclined to acquiesce to your
request“
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20Health Protection | Ensuring Healthy People and Healthy Environments
Plain Language Writing Guidelines
Design Photographic cues Large clear font Avoid Block capitalization and
italicizing Use of white space to separate text
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21Health Protection | Ensuring Healthy People and Healthy Environments
The Plain Language Process
Drafting
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22Health Protection | Ensuring Healthy People and Healthy Environments
The Plain Language Process
Product Testing
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23Health Protection | Ensuring Healthy People and Healthy Environments
The Plain Language Process
Editing
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24Health Protection | Ensuring Healthy People and Healthy Environments
The Plain Language Process
Evaluation
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25Health Protection | Ensuring Healthy People and Healthy Environments
Child Care Links
Part 3The Resources
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26Health Protection | Ensuring Healthy People and Healthy Environments
Child Care Links Self-Monitoring:
Poster
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27Health Protection | Ensuring Healthy People and Healthy Environments
Child Care Links Self-Monitoring:
Your Checklist
Your Checklist
Your Checklist
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28Health Protection | Ensuring Healthy People and Healthy Environments
Child Care Links Resources
Children’s Records Worksheet
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29Health Protection | Ensuring Healthy People and Healthy Environments
Child Care Links Resources
Program Guide
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30Health Protection | Ensuring Healthy People and Healthy Environments
Child Care Links Resources
Family Child Care Guide
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31Health Protection | Ensuring Healthy People and Healthy Environments
Child Care Links Resources
Caring for a Child who Needs Extra Support
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32Health Protection | Ensuring Healthy People and Healthy Environments
Child Care Links
Part 4Self-Monitoring Checklist Launch
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33Health Protection | Ensuring Healthy People and Healthy Environments
How do we get buy in…
From Licensing staff?
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34Health Protection | Ensuring Healthy People and Healthy Environments
What does it feel like?Règlement sur les services de garde éducatifs à
l'enfanceCHAPITRE I DISPOSITIONS GÉNÉRALES 3. La personne qui demande une reconnaissance
à titre de responsable d'un service de garde en milieu familial doit faire en sorte que soit effectuée à son égard et à l'égard de chacune des personnes majeures vivant dans la résidence privée où sont fournis les services de garde, une vérification des renseignements nécessaires à l'établissement d'un empêchement et que soit remise au bureau coordonnateur, pour chacune, une attestation d'absence d'empêchement ou, à défaut, après en avoir pris connaissance et si elle maintient sa demande, une déclaration de renseignements pouvant révéler un empêchement, afin qu'il en apprécie le contenu.
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35Health Protection | Ensuring Healthy People and Healthy Environments
“Just give us the English!”Educational Childcare RegulationCHAPTER I GENERAL 3. A person applying for recognition as a home
childcare provider must have an investigation of the information needed to verify the existence of an impediment carried out in respect of himself or herself and every person of full age residing in the private residence where the childcare is to be provided, and must ensure that for each person an attestation establishing that no impediment exists or, after examining the attestation and if the applicant maintains his or her application, an attestation of information that may establish an impediment is provided to the coordinating office for its assessment.
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36Health Protection | Ensuring Healthy People and Healthy Environments
Primary Target Group
All facilities: that are currently assigned a Moderate or
High Inspection Priority Score have been assigned a moderate or high
hazard rating over the last 12 months that employ staff who do not speak
English as a first language
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37Health Protection | Ensuring Healthy People and Healthy Environments
Secondary Target Group
All other licensed child care facilities at the Licensing Officers’ discretion
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38Health Protection | Ensuring Healthy People and Healthy Environments
How do we get buy in from Licensees?
A low hazard means: Less chance of harm coming to children Fewer or no contraventions posted on FH
website Fewer inspections
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39Health Protection | Ensuring Healthy People and Healthy Environments
Rewards!
A good facility reputation means:Higher demand for facility spacesSuccessful businessSense of professional accomplishment
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40Health Protection | Ensuring Healthy People and Healthy Environments
Introduction to CCL Self-Inspection
Focused Inspections Child Care Links Workshops Fraser Health Website
Your Checklist
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41Health Protection | Ensuring Healthy People and Healthy Environments
Child Care Links
Part 5Evaluation
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42Health Protection | Ensuring Healthy People and Healthy Environments
Self-Inspection Goals
Increase regulatory compliance in licensed child care programs as assessed through facility inspections and inspection priority tools
Improve the quality of licensed child care programs
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43Health Protection | Ensuring Healthy People and Healthy Environments
Data Analysis
Number of moderate and high hazard Inspection Ratings assigned 2011 – 2014 as compared to 2007 – 2010
Number of moderate and high Inspection Priority Scores assigned 2011 – 2014 as compared to 2007 - 2010
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44Health Protection | Ensuring Healthy People and Healthy Environments
Tracking
Child Care Links Self-Inspection Tracking Worksheet
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45Health Protection | Ensuring Healthy People and Healthy Environments
Evaluation
Satisfaction Surveys Analysis of Health Space Data Entry
ReportsRegional Compliance Facility specific historical compliance
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46Health Protection | Ensuring Healthy People and Healthy Environments
Initial Response
Feedback: Easier to understand than the legislation Checklist supports a licensee to self-
monitor Appreciation
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47Health Protection | Ensuring Healthy People and Healthy Environments
Next Steps
Creating additional plain language resources
Generating plain language articles for the FH “Licensing Update”
Future focus on inspection and complaint report writing
Tracking the results into the future
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48Health Protection | Ensuring Healthy People and Healthy Environments
Comments & Questions?
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49Health Protection | Ensuring Healthy People and Healthy Environments
Child Care Links
Thank You!