1
Lambeth Housing Management Structure Charts
July 2015
Chief Executive’s Office
Director of Resources
2
(Interim)Head of Capital Delivery
Head of Repairs
Neil Wightman Director of Delivery
Housing Management
Director of Housing Services
3
Michelle Boyce (Acting) Head of CEO Office
Housing Management
Executive Support OfficerExecutive Support Officer
Executive Support Officer
Chief Executive’s Office
Executive Support Officer
4
Resources
VacantDirector of Resources
Stephen DaviesHead of HR and OD
HR BusinessPartner
HR Advisor
Organisation Learning & Development
Manager
Organisation Learning & Development
Officer
HR Trainee Officer (FTC)
HR BusinessPartner
HR Advisor (FTC)
HR Officer
Business SupportAssistant
Apprentices (FTC)
HUMAN RESOURCES
5
Marek EffendowiczHead of Communications
VacantDirector of Resources
Resources
Senior Communications Officer
Communications Officer
Communications Officer
Communication
6
VacantDirector of Resources
Resources
Governance & Resident Engagement Manager
Resident Engagement Officer
Resident Engagement Officer
Business Administration Apprentice
(FTC)
GOVERNANCE AND RESIDENT ENGAGEMENT
7
Resources
Jem BowenHead of IT
Management Information & Data Manager
IT Business Partner (Technical)
IT Business Partner
Data Officer
IT Training Officer
IT Business Partner
AM&PM Project
Manager(Capital Delivery)
AM&PM ProjectTechnical
Business Analyst (CD)IT Support Officer
ICT Technical Resources
Technical Business Analyst (HOS)
FTC
Senior IT Business Partner
FINANCE
8
Resources
Mark Healy Head of Performance and Planning
Performance ImprovementManager
VacantProgramme Management
Office (PMO) Manager
Performance Improvement Officer
Research and Business Planning Manager
Business Administration Trainee(FTC)
PERFORMANCE & PLANNING
9
Resources
Patrick PedderHead of Finance
Delegated Budgets Finance Manager
Income & Capital Finance Manager
Financial Accountant
Payments Team Leader
Finance Officer(LTS)
Finance Manager
Management Accountant Property Services
Mgt Accountant Housing Management
Finance Officer
Finance Officer
Finance & Payments Officer
Trainee Accountant
Capital Accountant
Capital Accountant
Finance & Payments Officer
FINANCE
1010
Head of Service Improvement
Improvement, Review & Compliance Officer
Housing Services
Director of Housing Services
Customer Response Manager
Service Improvement
Manager (Call Handling)
Service Improvement Officer
(Call handling)
Service Improvement Officer
CSM ProgrammeManager
Technical Business Analyst (CSM)
ICT Technical Resource
Business Architect
Project Business Expert (CSM)
Customer ResponseAssistant
Improvement, Review & Compliance Officer
SERVICE IMPROVEMENT
Cedric BostonDirector of Housing Services
Tim FairhurstArea Housing Manager
(North) SMG3
Area Customer Services Manager Tenancy Enforcement
Manager
Customer Service ManagerArea Voids
Properties Manager
Vacant NASBO Officer
HS012Vacant (0.5)
Business Support Officer (0.5)
Estate Services Manager
Tenancy EnforcementOfficer
Executive Support Officer
Area Disrepair Officer
Customer Service Assistant
Customer Service Officer
Estate Services Assistant
Housing Services
Estate Housing Officer
ResidentParticipation
Officer
Principal Customer Service
Officer - Reception
Customer Service Assistant
NORTH AREA
11
Solutions Team – CSA
Resident Support Officer
Estate ServicesAdministrator
Caretaking Supervisor
Area Caretaking Manager
Customer Service Assistant
Customer Service Ass App (FTC)
Customer Service Assistant
(FTC)Customer Service
Assistant
12
Cedric BostonDirector of Housing Services
Paul WebbArea Housing Manager
(Central)
Area Customer Services Manager
Tenancy Services Manager
Customer Service ManagerArea Voids Manager
Executive and Business Support
Officer
Estate Services Manager
Area Disrepair Officer
Customer Service Assistant X4
Customer Service Officer X6
Housing Services
Resident Participation
Officer
Tenancy EnforcementOfficer X3
Estate Housing Officer
Estate Services Assistant X 4
CENTRAL AREA
Tenancy Management
Officer
Estate Pride Project Manager
Estate Pride Project Officer
Caretaking Supervisor
Area Caretaking Manager
Estate ServicesAdministrator
Resident Support Officer
Landscape ArchitectProgramme Manager
Solutions Team Customer Service Assistants X3
Customer Service Assistant
App (FTC)Customer Service Assistant
Executive and Business Support
Officer
Customer Service Assistant
13
Cedric BostonDirector of Housing Services
Tenancy EnforcementManager
Customer Service Manager
Area Voids Properties Manager
Estate Services Manager
Area Disrepair Officer
Customer Service Assistant Customer Service
Officer
Housing Services
Principal Customer Services Officer – Reception
Customer Service Assistant
NASBO Officer
Tenancy Enforcement Officer
Estate Housing Officer
Estate Services Assistant
Idoya D’CruzeArea Housing Manager (South)
Executive Support Officer Business Support Officer
Area Customer Services Manager
Resident ParticipationOfficer
SOUTH AREA
Resident Support Officer
Caretaking Supervisor
Area Caretaking Manager
Estate ServicesAdministrator
Customer Service Assistant
Customer Services Assistant APP (FTC)Customer Services
Assistant
Customer Service Assistants Solutions Team Customer Service
Assistants
Customer Service Assistants
14
Housing Services
Paul WilliamsHead of Rent Collection
Area Income Team Manager (North)
Welfare Reform Manager
Principal Income Officer
CENTRAL INCOME TEAM
Cedric BostonDirector of Housing Services
Area Income Team Manager (Central)
Income Officer
Business Development Manager
Income Officer
Area Income Team Manager (South)
Income Officer
Administrative Services Team Leader
Parking & Garages Team Manager
Income Assistant
Garages Technical &Repairs Officer
Parking SupportOfficer
Parking & GaragesOfficer
Housing Benefits Assessment & Liaison
Officer
Welfare Solutions Officers
Employment Coordinator
Project Officer (Employment & Advice)
Income Assistant
Income Officer
Admin AssistantApp (FTC)
Income Assistant (FTC)
15
Lisa KeatingHead of Home
Ownership Services
Executive Support Officer
Housing Services
HOME OWNERSHIP SERVICESCedric Boston
Director of Housing Services
Leasehold ResidentEngagement Officer
Leasehold Manager (Collections)
Team Leader (Collections)
Service Charge Coordinators
Major Works Coordinator
LH Manager (Consultations)
Income & SC Accountant
MW Coordinator (Capital Works)
SC Calculation Team Leader
Service Charge Calculations Officer
Service Charge Co-ordinator(URH)
Team Leader (Consultation)
See next page for
Customer Service & Sales
Team
Collections Project Manager
Customer Services Assistant
MW Project Manager
MW Coordinator
L/Customer Service Assistant
MW Project Manager
Patrick PedderHead of Finance
Major Works Coordinator
16
Lisa KeatingHead of Home Ownership Services
Leasehold Manager (Customer Services & RTB)
Service Charge Coordinator
Housing Services HOME OWNERSHIP SERVICES
Property Sales Team
Legal Instructing Officer
RTB Officer
Leasehold Customer Service Assistant
Team Leader (Customer Service & RTB)
SC Customer Service Team
Contract Management
Gary MitchellHead of Repairs
Contract Manager
Business Support OfficerContract Management
Officer Contract Management
Officer
17
Property Services
Procurement Officer
18
Property Services
Area Asset Manager (North)
Area ResponsiveRepairs Manager
Patch Surveyor
Area Asset Manager (Central)Area Asset Manager (South)
Area Responsive RepairsManager
Business Support OfficerPatch Surveyor
Area ResponsiveRepairs Manager
Senior Surveyor
Business Support Officer
Business Support Assistant
Patch Surveyor
Business Support Officer Business Support Officer
Neil WightmanDirector of Delivery Housing Management ASSET MANAGEMENT
Cost Manager/Quantity Surveyor
Cost Manager/Quantity Surveyor
Cost Manager/Quantity Surveyor
Executive Support Officer
Business Support Officer
Executive Support Officer
Gary MitchellHead of Repairs
Senior Surveyor Business Support
Officer
Senior Surveyor
Patch Surveyor
Patch Surveyor
Roselyn Unegbu Head of Programme Delivery
Sue Gomer Head of Capital Delivery Team
Cost Manager/Quantity Surveyor
Occupational Therapist
Data Input Officer Asset Strategy Officer
19
Capital Works Team
Project Coordinator
Quantity Surveyor
Capital Programme Manager
Asset Planning and Programme Manager
Capital Delivery Team
Senior Project Manager
Project Manager
Capital Works Team Central Area Team
Business Support Officer
Project Manager
Project Officer
Customer LiaisonOfficer
Customer Liaison Officer
Project Officer
Customer Liaison Officer
Technical Ispector
Project Officer
Clerk of Works
Roselyn Unegbu Head of Programme Delivery
Programme ManagerBusiness Support Officer Clerk of Works
Project Manager
Project Officer
Customer LiaisonOfficer
Project Manager
Capital Delivery Team
Business Support Officer Senior Project Manager
Project Manager
Capital Works Team North Area
Project Manager
Customer Liaison Officer
Project Officer
Customer Liaison Officer
Project Officer
Capital Works Team North Area
Project Manager
Project Officer
Customer Liaison Officer
Project Support Officer/Leasehold Liaison Officer
Clerk of Works Roselyn Unegbu
Head of Programme Delivery
Capital Delivery Team
Senior Project Manager
Project Manager
Capital Works Team South Area
Customer LiaisonOfficer
Business Support OfficerProject Manager
Customer LiaisonOfficer
Project Officer
Customer LiaisonOfficer
Project Manager
Project OfficerProject Officer
Project Manager
Customer LiaisonOfficer
Clerk of Works
Roselyn Unegbu Head of Programme Delivery
Property Services
Jacqui AlexanderHead of Technical Services Manager
Maintenance Team Manager
Principal Electrical EngineerPrincipal Heating & Water Engineer
Gas Servicing Team Leader
Electrical Engineer
Lift Engineer
Heating Engineer
Water Quality Officer
Gas Servicing Engineer
Gas Servicing Officer
Business Support Officer
Business Support Officer
TECHNICAL SERVICES Sue Gomer
Head of Capital Delivery Team(Interim)
Senior Structural Engineer
Assistant Structural Engineer
Executive Support OfficerProject Officer (Electrical)
Customer Liaison Officer
Apprentice (FTC)
Project Officer (Mechanical)
Heating Inspector
Lift Engineer
Gas Servicing Officer
24
Property Services
James Lowe Head of Health & Safety
(Acting)
Fire Safety Advisor
Asbestos Safety Advisor
Fire Risk Assessor
Business Support Officer
Facilities Manager
Jacqui Alexander Head of Technical Services Manager
HEALTH & SAFETY
CDM Adviser & Asbestos Co-ordinator/Manager Health & Safety Advisor
Business Support OfficerApp
Fire Risk Assessor
Senior Health & Safety Advisor
Health & Safety Advisor