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Oracle Business Intelligence Solutions in Public Sector
Akis PapastamoulisTechnology Sales Consultant
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Agenda
• About Oracle
• Key Characteristics of Business Intelligence in Public Sector
• Oracle’s Business Intelligence & Performance Management solution
• Results Achieved by Oracle Customers
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Oracle Corporation
• World’s largest enterprise software vendor• $18 billion revenue, FY07• 300,000 global customers• 37,500 applications customers• 53,500 fusion middleware customers• 74,000 employees; 7,500 support personnel • 19,500 partners• 9,100 Independent Software Vendors (ISVs)• Operating in 145 Countries
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Leader in Key Markets
• Enterprise Performance Management
• Database• Database share on Linux• Supply Chain Management• CRM • Retail • Communications • Human Capital Management• Financial services• Public sector• Professional services
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Agenda
• About Oracle
• Key Characteristics of Business Intelligence in Public Sector
• Oracle’s Business Intelligence & Performance Management solution
• Results Achieved by Oracle Customers
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Business Intelligence in Public Sector
• To measure, manage and report on performance• Logistics• Policy formulation• Planning & budgeting
• Statutory reporting & Best Value
• An aid to joined up government to improve service• Public Information• Inter-agency liaison (Single view of citizen)
• To explore hidden relationships in data• disease surveillance & public health• identifying tax fraud and money laundering• homeland security• crime prevention
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Performance Measurement
• Many different government departments contribute to the overall service provided to citizens
• Governments organised and managed by department or agency – judiciary, law enforcement, social services, treasury, transport…..
• But….performance measurement required is focused on service provided to citizens
process follow structure
Performance measures process
horizontal centredService provision
(environment, health and safety, integrated
transport, fraud detection) V
erti
cal
cen
tred
d
epar
tmen
t st
ruct
ure
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Need for performance measurement is everywhere in public sector
Decrease costs
Improve service to citizens
Optimise processes
Increase voter satisfaction
Risk Management
• Optimize capacity and resource usage• Benchmark service costs & quality• Assess supplier performance
• Measure levels of service and optimize• Predict and prevent capacity bottlenecks• Improve processes to service citizens
• Complex demand planning• Create budgets, and monitor performance• Monitor compliance
• Assess what factors drive voter satisfaction• Monitor voter satisfaction
• Manage risks of impact of policy • Assess cause and effect of implementing
policy
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Agenda
• About Oracle
• Key Characteristics of Business Intelligence in Public Sector
• Oracle’s Business Intelligence & Performance Management solution
• Results Achieved by Oracle Customers
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Oracle’s EPM System VisionFocus on Today and Plan for Tomorrow
• Link strategic goals to operational decisions
• Integrates all management processes
• Deliver consistent, reliable insights to drive action
• Lower costs and reduces system complexity
• Single version of the truth
InsightPerformance
Action
SetGoals
Plan
Monitor
Analyze
Report
Align
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Oracle’s Enterprise Performance Management System
EPM Workspace
OLTP & ODSSystems
Data WarehouseData Mart
SAP, Oracle, Siebel,PeopleSoft, Custom
ExcelXML
BusinessProcess
OLAP
Fusion Middleware
Business Intelligence Foundation
BI ApplicationsPerformance ManagementApplications
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Pervasive Information Access Through a Unified BI Foundation
BI Applications
OLTP & ODSSystems
Data WarehouseData Mart
SAP, Oracle, Siebel,PeopleSoft, Custom
ExcelXML
BusinessProcess
OLAP
Fusion Middleware
Business Intelligence Foundation
BI ApplicationsPerformance Management
Applications
EPM WORKSPACE
Web AlertsOffice MobileDesktop Search
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Hot-Pluggable with Existing IT Investments
Oracle KerberosiPlanetMSFT ADNovellCustom Others...
Oracle Data Integrator (Sunopsis)Oracle Warehouse BuilderInformaticaAscentialOthers...
Any JSR 168 Portal Oracle Data Mining, SPSS, SAS
Oracle EBS, Siebel, SAP, PeopleSoft, JD Edwards…
Excel, Outlook,Lotus Notes...
Oracle Enterprise Performance Management SystemOracle Business Intelligence Foundation
PORTALS DATA MINING APPLICATIONS DESKTOP TOOLS
SECURITY DATA ACCESS DATA INTEGRATION
Oracle RDBMSOracle OLAP OptionMicrosoft SQL ServerMicrosoft Analysis ServicesIBM DB2TeradataEssbaseSAP BWXML, Excel, Text
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Leverages Fusion Middleware
SOA
FUSION MIDDLEWARE
DataQuality
DataIntegration
MDM IdentityManagement
ContentManagement
Business ProcessManagement
OLTP & ODSSystems
Data WarehouseData Mart
SAP, Oracle, Siebel,PeopleSoft, Custom
BusinessProcess
OLAP
EPM Workspace
Business Intelligence Foundation
BI ApplicationsPerformance ManagementApplications
ExcelXML
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Market Leading Performance Management Applications
BI Applications
EPM Workspace
OLTP & ODSSystems
Data WarehouseData Mart
SAP, Oracle, Siebel,PeopleSoft, Custom
ExcelXML
BusinessProcess
OLAP
Fusion Middleware
Business Intelligence Foundation
BI ApplicationsPERFORMANCE MANAGEMENT APPLICATIONS
StrategyManagement
BusinessPlanning
ProfitabilityManagement
FinancialReporting &Compliance
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Oracle’s Hyperion Financial Management
FEATURES• Simple to Customize• Easy to Integrate• Financial Data Quality• Complete Audit Trails• Flexible Workflow• Powerful Reporting• Finance Owned & Operated
BENEFITS• Confidence in the Numbers• Reduce Cycle Time• Automate Collection & Validation• Lower Cost of Compliance• Speed and Agility
#1
Financial Consolidation, Reporting and
Analysis
FINANCIAL REPORTING, CONSOLIDATION, AND ANALYSIS SOLUTION FOR GOVERNMENT
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Oracle’s Hyperion Planning
FEATURES
• Strategic Planning• Modeling & Simulation• What-if Analysis• Excel Integration• Enterprise Collaboration• Native Reporting & Analysis
BENEFITS• Speed • Accuracy• Align finance and operations• Accountability• Visibility to past, current and future
business performance
#1
Planning & Budgeting
Applications
PERFORMANCE-BASED BUDGETING SOLUTION FOR GOVERNMENT
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Comprehensive BI Applications
EPM Workspace
OLTP & ODSSystems
Data WarehouseData Mart
SAP, Oracle, Siebel,PeopleSoft, Custom
ExcelXML
BusinessProcess
OLAP
Fusion Middleware
Business Intelligence Foundation
Performance ManagementApplications Sales Svcs. Mktg. Order
Mgmt.
BI APPLICATIONS
SupplyChain
HR FinanceContactCenter
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Focus: Business Intelligence Applications Make Better Operational Decisions with Improved Visibility
• Hundreds of pre-built operational dashboards, reports and alerts
• Embedded best practice calculations & key performance indicators by role
• Analytic workflows to drive best actions
• Business domains:
Citizens
Service
HCM
Finance
Supply Chain
Order Mgmt
Contact Center
Marketing
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Prebuilt ETL to extract data from over 3,000 operational tables and load it into the DW, sourced from Siebel CRM systems, and other sources
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Public Sector Case Analytics utilizes ETL routines that extract data from 2,000+ operational tables and load it into 3 star-schemas available for immediate analysis
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Pre-mapped metadata, defining real-time access to analytical and operational sources, embedded best practice calculations and metrics for the Case Worker & Dept Mgr
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A “best practice” library of over 150 prebuilt role-based intelligence dashboards, reports and alerts for Case Managers, Investigators and Benefits Analysts
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Business AnalyticsWarehouse
Ø Presentation Layer
Ø Logical Business Model
Ø Physical Sources
Example: Oracle Public Sector Case Analytics
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Highly Scalable BI Foundation
BUSINESS INTELLIGENCE FOUNDATION
Essbase BI ServerCommon Enterprise Information Model
EPM Workspace
OLTP & ODSSystems
Data WarehouseData Mart
SAP, Oracle, Siebel,PeopleSoft, Custom
BusinessProcess
OLAP
Fusion Middleware
BI ApplicationsPerformance ManagementApplications
EPM Workspace
ExcelXML
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Common Enterprise Information ModelEnables Consistency, Security, Reuse, Flexibility
• User roles, preferences• Simplified view• Logical SQL interface
PRESENTATION LAYER
• Dimensions• Hierarchies• Measures• Calculations• Aggregation Rules• Time Series
SEMANTIC OBJECT LAYER
PHYSICAL LAYER
• Map Physical Data• Connections• Schema
Role-Based Views of the Information Relevant to the User
Consistent Definition of Business Measures, Metrics, Calculations
Model Once, Deploy Everywhere
Across Any Data Sources
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OPEN SQL INTERFACE
ORACLE BI EE PRESENTATION SERVICES
OTHER THIRD PARTY TOOLS
ORACLE BI SERVER
Native RDBMS• Oracle• SQL Server• DB2• TeradataODBC
Multi-dimensional• XMLA• Oracle OLAP Option• MS Analysis Services• SAP BW
Other• XML,• Excel• Text
• Simplified Business View• Unified Metadata• Intelligent Caching• Advanced Calculations• Aggregate Navigation & Creation• Federated Query and Integration • Optimized SQL / Function Shipping
Oracle BI ServerSimplified, Powerful, Intelligence Across Sources
• Simplified Business Model View• Advanced Calculation and
Integration Engine• Intelligent Request Generation
and Optimized, Distributed Data Access
• Mission Critical Scalability and Performance
• Foundation for all OBIEE Presentation Services
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Oracle’s Hyperion Essbase Speed of Thought Analytics
Superior Tools for the Business User Broadest Analytic Functionality “Speed of Thought” Response
Richest Business
User Experience
Superior Calculation Power Comprehensive Library of Functions Extensive Financial and Time Intelligence
Optimized Storage Enterprise scale Forward Looking Applications Premium Performance
Most Highly Advanced
Calculation Engine
Best Custom Analytic
Environment
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Oracle BI Enterprise Edition PlusBest in Class, Business User Tools
• Integrated Security, User Management, Personalization• Multidimensional Calculation and Integration Engine• Intelligent Request Generation and Optimized Data Access Services
COMMON ENTERPRISE INFORMATION MODEL
OLTP & ODSSystems
Data WarehouseData Mart
SAP, Oracle, Siebel,PeopleSoft, Custom
ExcelXML
BusinessProcess
OLAP
EPM WORKSPACE
Desktop Gadgets
Ad-hoc Analysis
Interactive Dashboards Search
Proactive Detection & Alerts
MS Office & OutlookIntegration
Disconnect & Mobile Analytics
Reporting & Publishing
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EPM & BI Customers – Public Sector
Public Services Welfare Defense Security
Local Government Healthcare Services for the taxes Communication
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Agenda
• About Oracle
• Key Characteristics of Business Intelligence in Public Sector
• Oracle’s Business Intelligence & Performance Management solution
• Results Achieved by Oracle Customers
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COMPANY OVERVIEW• Includes 52 hospitals and 743 external healthcare
units, designed to promote protection of the health of the state’s four million citizens
• Industry: Healthcare• Employees: 21400 • Revenue: US $350 million
CHALLENGES/OPPORTUNITIES• Unify information systems in a robust, high availability
platform that helps improve health services • Establish an easily accessed, standardized, and
homogeneous database to process large volumes of information
• Centralize information to distribute it quickly and efficiently to various areas of planning and medical care
• Provide performance indicators for hospital care, to improve decision making by management
• Generate statistical reports of up-to-date information, online and in real time, to develop public health policies
• Optimize the hospitals’ operating efficiency to improve care
SOLUTIONS• Oracle Database Enterprise Edition • Oracle Warehouse Builder • Oracle Fusion Middleware • Oracle Business Intelligence
The Department of Health of the State of Veracruz Unifies Information in a Robust Flexible Platform
CUSTOMER PERSPECTIVE“The flexibility that Oracle Business Intelligence provides is unique, allowing us to align ourselves in a strategic way to our institution’s goals. It also provides greater advantages because of its cost benefits.” – Jaime Flores Peña, Deputy Director of Health Innovation and Information, The Department of Health of the State of Veracruz
RESULTS• Integrated 10 information systems in a robust, high-availability,
rapid-access platform with Oracle Database • Centralized information in a robust and homogeneous database
with the help of Oracle Warehouse Builder • Used Oracle Business Intelligence to generate personalized
reports, facilitating analysis of public health policies • Reduced time needed for the monthly evaluation of hospital
care performance from one month to one day • Reduced time needed to update 224 files of basic information
from municipalities, jurisdictions, and the state from six months to a monthly online process
• Reduced response time providing critical information to the areas of planning and medical care from three days to two hours, improving operating efficiency
• Guaranteed real-time visibility of the exact figures for daily hospital occupancy, improving medical services
• Developed 106 variables and 94 diagnostic indicators of health in the state, supporting decision making related to new public health programs
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COMPANY OVERVIEW• The Norwegian Directorate of Taxes ensures that the
nation’s taxes are collected and designated correctly and maintains an accurate, up-to-date national population registry
• Industry: Public Sector• Employees: 5000 to 10000 • Revenue: US $31,4 million
CHALLENGES/OPPORTUNITIES• Eradicate lack of integration between different source
systems • Protect sensitive data and personal details in accordance
with strict government requirements regarding security and personal protection
• Acquire a more powerful data warehouse to manage and accommodate massive volumes of data
SOLUTIONS• Oracle Database • Oracle Application Server • Oracle Warehouse Builder • Oracle Workflow • Oracle Business Intelligence
Norwegian Directorate of Taxes Improves Efficiency Collecting Taxes and Duties
CUSTOMER PERSPECTIVE“We are surrounded by a sea of data. But it is only when we use tools that put this data in context—which Oracle technology enables us to do—that it is of value to us and allows us to work more efficiently.”
Solveig Dalene, Project Manager, Norwegian Directorate of Taxes
RESULTS• Established a new data warehouse based on Oracle Database
10g, Oracle Application Server, and Oracle Warehouse Builder, creating a basic infrastructure capable accommodating future growth and needs
• Provide auditors and collectors with a better, more integrated foundation for making decisions about taxes owed
• Used the development tools in Oracle Warehouse Builder, Oracle Designer, and Oracle Workflow to ease future upgrades, enhance stability, and maximize functionality
• Simplified reporting with Oracle Business Intelligence• Eased the tax designation and collection work of more than 100
users • Created a system capable of managing 4 terabytes of data while
simultaneously ensuring the security and privacy of the information
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The Oracle Difference
Only Oracle…
• Provides all key components – database, middleware, and applications, all based on open standards – to transform your organization
• Offers a completely open and standard-based business intelligence solution covering support processes as well as core public action processes
• Is the market leader in the Public Sector, and Public Sector is Oracle’s largest customer base
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Questions