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QUALITY MANAGEMENT SYSTEMQUALITY MANAGEMENT SYSTEMISO 9001: 2000 ISO 9001: 2000
Sir Ahmad Tisman Pasha
Presented To :
Presented by:
Nadra Parveen BSIT 7th 07-30
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Defining Quality – What is quality?
What are some common definitions of quality, which will be helpful in this discussion.
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QUALITY IN RELATION WITH MANAGEMENT SYSTEM - ISO 9000
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Quality Definition:
The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs
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WHAT IS ISO 9000
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WHAT IS ISO 9000
• ISO is a ‘nickname’ to “International Organization for Standardization”.
• An international standard more than 100 countries
• ISO is a non-governmental organization established in 1947 by International Standard Agency headquartered in Geneva.
• Principles are applicable to all organizations
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WHAT IS ISO 9000
ISO 9000 is a written set of standard which describe and define the basic elements/clauses of the quality system needed to ensure that an organization’s products/or services meet or exceed customer needs and expectations
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Principles of ISO 9000
- ISO 9000 is a standard for a quality system, not product.
- ISO 9000 is based on documentation and is premised on the following:-
- Document what you do;
- Do what your document;
- Prove it and improve it
- ISO 9000 emphasises prevention.
- ISO 9000 is a universal standard; the focus is on what needs to be done and not on how it is to be carried out
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WHY QUALITY SYSTEM - ISO 9000
• to satisfy customers through a quality product
• to gain self confidence – we get what we planned
• to achieve competitiveness in both the local and overseas markets.
• as a blueprint for efforts to improve the quality system of the organization.
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QUALITY SYSTEM = VEHICLE
QUALITY MANAGEMENT = DRIVER
QUALITY POLICY = ROAD MAP
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ADVANTAGES OF ISO 9000 IMPLEMENTATION
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BENEFITS OF ISO 9000 IMPLEMENTATIONBENEFITS OF ISO 9000 IMPLEMENTATION
For the company:-
- Well defined organization and responsibilities,
- Standardize practice and establishment of proper communication channel, i.e. maximize productivity and communication efficiency.
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BENEFITS OF ISO 9000 IMPLEMENTATIONBENEFITS OF ISO 9000 IMPLEMENTATION
For the company:-
- Ultimately, increase profitability and market share, improve competitive position.
For the customer:-
- Increase satisfaction and growth in confidence.
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QUALITY MANAGEMENT SYSTEM – ISO 9001:2000
IT’S A NEW REVISION STANDARD
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ISO 9000-2000 Quality Management systems-fundamentals
And vocabulary
ISO 9001-2000 Quality Management systems-Requirements
ISO 9004-2000 Quality Management systems-Guidence forPerformance improvement
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Eight Quality Management Principles
• Customer - focused organization
• Leadership
• Involvement of people
• Process approach
• System approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relationship
Quality Management Principles
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Structure of the new ISO 9001:2000 standard
ISO 9001:2000 is titled as ‘Quality Management Systems-Requirements’.
- Process-oriented structure and a more logical sequence of contents
- Allows for more flexibility on amount of documentation
- Changes in terminology for easier interpretation by all sectors.
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QUALITY MANAGEMENT SYSTEMContinual improvement of theQuality management system
Managementresponsibility
Productrealization
Resourcemanagement
Measurement,analysis andimprovement
Customers
Requirements
Customers
Satisfaction
ProductOutputInput
Reference: ISO 9001:2000
Information flowValue-adding activities
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QUALITY MANAGEMENT SYSTEM:REQUIREMENTS
• 1. Scope• 2. Reference Narmative ‘Supplier Organization Customer’ 3.Term & definations Quality Quality Policy Quality Mnagement Quality Loop Quality System Quality Assurance
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Quality ControlQuality Plan Quality AuditQuality System ReviewDesign ReviewInspectionReliability
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DOCUMENTING THE SYSTEM BASED ON ISO 9001:2000
STANDARD
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Quality Management System Documentation requirements
The organization shall establish, document, implement and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of this International Standard.
• Documentation is a set of documents, for example specifications and records.
• Document is information (meaningful data) and its supporting medium.
• Quality management system is a management system to direct and control an organization with regard to quality.
• Quality manual is the document specifying the quality management system of an organization.
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APurchasingDepartment
BProductionDepartment
CPersonnel
Department
DQualityControl
EStores
FORMS, LABEL, RECORDS, ETC.
WORK INSTRUCTIONS
OPERATION PROCEDURES
QUALITY/ POLICY MANUAL
LEVEL 1
LEVEL 2
LEVEL 3
LEVEL 4
DOCUMENTATION PYRAMID
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QUALITY MANUAL
Quality manual containing quality policy
The document procedures established for the quality
management system
Details and justification of any requirement of this
standard
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Quality Policy
The overall quality intentions and direction of an organization related to quality, as formally expressed by top management
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• General
document statement of Quality policy
Quality manual
document procedure require by standard
• Control of Documentation and Data
• Control of Quality records
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