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Department of State
Transportation and Travel Management Division
Charles OldenBranch Chief, Traffic Management
Washington, DC
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The Department of State Transportation Division supports customers worldwide. Our clients, both overseas and domestic, are primarily Department of State Foreign and Civil Service employees, but they may also be members of other U.S. Government Agencies involved in foreign affairs and operations.
The Department of State (DOS) maintains approximately 262 diplomatic and consular posts.
What do we do?
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Locations
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International Shipping Methods
Transportation Operations utilizes two methods for the shipment of Household Effects:
The preferred method is the
International Through Bill of Lading Program (ITGBL)
The alternate method of shipping is the
Direct Procurement Method (DPM)
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Why is the ITGBL method preferred?
Cost effective One stop shopping Fiscal responsibility and accountability Visibility Overall best value in today’s economy Reduction of paperwork at Post Insurance
Replacement valuation included Maximum liability is $8.50 times the net weight of the
shipment; caps at $153K for an 18,000 Lb shipment
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Important Quality Elements The ITGBL program is divided into four critical quality
elements
Performance of physical services Established Transit Times (RDD) Reporting Requirements Communications
TSP is expected to meet all critical elements
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Performance Metrics
Customer Satisfaction Surveys
Missed RDD analysis
Issue Log for recording all service failures and
successes
Inspection teams in the DC area and abroad
Response to service failures and challenges
Claims report
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Best Value
All DOS contracts and tenders of services require service providers to meet both low cost and high quality.
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Destination Agents
Throughout the year we receive changes to the list of agents from all Posts. We consolidate this list once a year and provide it to GSA for inclusion in the RFO.
Contact the Embassy or Consulate if you are a local, or overseas agent, interested in doing business as an origin or destination agent for DOS door to door shipments.
Overseas agents that are not on the GSA RFO under section 9 cannot be utilized for State shipments.
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Direct Procurement
• Local Pack and Crate/Long Term Storage Contract
• Out of Town Pack Tender
• 3 Airfreight Tenders
• 3 Drayage Tenders Freight\Vehicles
• Consolidated Receiving Point Contracts at each Despatch Facility
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30% volume increase for ITGBL shipments from the previous year.
13,000 Personal Effect (PE) shipments moved under ITGBL method by the end of August, (equal to entire 2013 calendar year)
67% of the time ITGBL shipping method was leveraged to move PE. This number is expected to increase with potential change in approach to UAB shipments.
91% of ITGBL shipments met Required Delivery Date
2014 review the numbers
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• Domestic shipments moving in a timely manner (van lines)
• Normal volume and coverage challenges in the DC area end of June and July
2014 Challenges
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DOS is attempting to initiate a pilot leveraging a combined Surface/Air routing to our landlocked and air designated posts.
For additional information or questions you can reach me at [email protected].
Anything new for 2015?