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#11 questions you should ask your tour operator software vendor
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!Before choosing a tour operator software, there
are a few things that can help you make the decision.
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Problem:
Spending large sum of money on travel software that doesn’t fit your needs, and you realize it later.
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Here are questions you should ask your potential travel software vendor!
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#1How long have you been
developing the software solution?
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Companies that have been developing a tour operator software for many years have a solution that is consistent and
trusted by many others.
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MOST IMPORTANT:
Young companies often don’t have enough knowledge in the travel business!
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#2How many references do you have?
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The number of customers is also an indicator if the
vendor is serious about doing business.
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#3When was the last upgrade released?
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It’s important that the software follows and covers your new business changes.
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NOTE!
You should be notified about the changes, so ask your vendor if they provide some manuals, notifications, announcements or something similar.
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#4Where is the product heading?
What are your plans for the upcoming year?
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Every tour operator software company
should have a “product roadmap”.
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Advice:
If a vendor doesn’t have a product road map, he doesn’t know where the whole thing is going, what it needs to fulfill, when to deliver etc.
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#5Do you have a project manager
responsible for implementing the software?
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A project manager is needed as a bridge between you and the tech support team!
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Without the implementation team:
a) you won’t be informed of any changes that are affecting your company
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b) the progress of the trainings and integrations will be slow...
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#6What do the trainings look like and are they personalized or generic?
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The most important goal of trainings is to map your business processes to the software.
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If the vendor provides an individual approach, it means he understands that your travel business is unique!
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#7Do you have a help center available
for all of our questions?
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You will have a lot of questions and doubts, so assistance to
software users is crucial.
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#8Are manuals and documentation
available for the software?
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It’s important that you know all features and
upgrades.
Every new functionality, option or logic should
be explained!
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#9Will I be able to integrate my existing system with yours?
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It would be great to integrate e.g. your
accounting software with your tour
operator software.
This way, you save your time and have
everything centralized!
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#10What advantages do you have that
set you apart from other travel software vendors?
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Every tour operator software on the market has something that makes it unique, but the
important thing is – what is important for you?
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So ask for benefits and see what will add the most value for you!
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#11Is your software available for
customizations?
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It is worth the effort to find someone who will make your
reports or documents consistent to your brand
image!
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YES, we do create, advise, educate, train, provide and implement integrated comprehensive business
solutions based on information technologies!
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Know more about us!Blog article „11 questions you should ask your tour operator software vendor”: http://blog.itravelsoftware.com/2014/04/11-questions-you-should-ask-your-tour-operator-software-vendor/
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Visit how iTravel Software can help you implement your travel software change: http://www.itravelsoftware.com/en/tour-operator-software.aspx
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