How mature is BI in your ins1tu1on …. can we know?
SAAIR 2015 Conference 2015
1
Outcomes
BI defini1on update Overview of BI models from literature Cost benefit or ROI How can you know how mature your ins1tu1on’s BI is Instrument to monitor maturity progress
BI is oEen described as an umbrella term
• BI combines data collec1on and data storage with analy1cal tools in order to synthesize informa1on that helps support decision making. It facilitates managerial work and increases the decisions based on relevant informa1on as opposed to decisions based on personal experience and judgment.
• BI is an analy1cal process that converts disintegrated data into knowledge and ac1on-‐oriented informa1on. This informa1on is then used in the decision making processes and in the achieving of business goals (Näslund, 2014).
BI defini1on update
How mature is BI in your ins1tu1on …. can we know?
BI maturity
The Data Warehousing Ins1tute
Gartner
HewleV Packard
Cost Savings Addi1onal Business Opportunity
Reduc1on or elimina1on:
• consolida1ng disparate reports
• waste reviewing mul1tudes data and reports
• 1me in coordina1ng and monitoring complex
processes
• effort enforcing regulatory compliances
• redundancies for processing similar data
BeVer decision making / insight / service:
• current or live informa1on
• improved data visibility -‐ enhanced visualisa1on
• Proac1ve and 1mely excep1on management
and alerts
• customer service enhanced
(Malik, 2005)
• Total Cost of Ownership: Considering direct and indirect costs • Payback analysis: Determines how long it takes for an informa1on system to pay for itself
through reduced costs and increased benefits • ROI: %Rate comparing total net benefits to total costs • Net Present Value NPV: Total value of benefits minus total value of costs both reflec1ng
the point in 1me each occurred
Financial methods to determine cost benefit
Strategy Refresh
Assess level of maturity Refresh alignment
Strategy Execu1on
Performance Monitoring
Strategy Formula1on
Determine To-‐Be Gap Analysis Roadmap
When to use BI Maturity Assessments
BI Delivery Management
Customer Engagement
Model
IT Engagement
Model
SDLC
BI Methodology
Testing Methodology
Release Management
OrganisationalStructure
BI Delivery Architecture
BI Governance architecture
Policies & processes Governance structures
Standards & guidelines
Tools & technologies
BI Funding
BI Performance Management
Business data defini1on
Roles and responsibili1es
Data defini1on and taxonomy
Repositories
Technical data defini1on
Training and educa1on
Data categorisa1on EL and data integra1on tools
Data access and integra1on
Business data stewardship
Master data management
Repor1ng dashboarding & analy1cal tools
Data management and monitoring
Execu1ve steward organisa1ons
Metadata management
Integra1on architectures
Data distribu1on and control
Data professionals Data quality management
Delivery management tools
BI Information architecture
Informa1on Dissemina1on
(Repor1ng, Analy1cs, Visualisa1on)
DW
Informa1on models
Staging
Data extrac1on & system integra1on
Visualisa1ons
Business
activity
monitor
Embedded BI
BI as
customer
service
B2B integrated BI
Data mining
Predictive
analytics
Prescriptive
analytics
Replica1on
DW Transforma1on
& Storage
Students
Research
0
10000
20000
30000
40000
50000
60000
70000
AB BC CO EO FO MB NB NF
No. of Members
LegendRecreationalCOMPSKEXECUTIVEOFFICIALPRECSKTESTSK
Data marts
Source connection & integration layer
BI TECHNICAL MANAGEMENT LAYER Security Administra1on Job Scheduling Monitoring Tuning
HR
Finance
Estates
Meta data layer
Data marts
Repor1ng OLAP Mining
Dashboarding Scorecards Predic1ve Ad hoc Exports
Exploitation layer
BI Technical architecture
ETL Real time
Batch
Semantic layer
Master data management Data Quality management
Technical
Architecture
Information
Architecture
Governance
Architecture
Delivery
Architecture
Level of Business Adoption Business Value (ROI)
Organisational Culture Business ownership & commitment
4 Dimensions of BI Maturity
BI Maturity Scorecard Leading
Organisa1onal outcomes of BI Maturity
Lagging
Is there any poli1cal will to improve the BI maturity and is there planned direc1on…?
Thank you
The End