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Change Management Project MD-715: Project Status
October 12, 2010 Change Management Lead: Val Burr
Facilitator: Karen Weaver
Procurement Operations Division
Objectives
To provide some background information for new employees
To provide an overview and comparison of the March and June MD-715 culture surveys
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Agenda
Exercise
Background
Update
Recommendations
Next Steps/Questions
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Exercise
Find a partner and share something that most people don’t know about you
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What do these findings have to do with diversity?
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What is MD-715?
A Management Directive from the U.S. Equal Employment Opportunity Commission
Provides policy guidance around effective affirmative action programs
To ensure federal agencies maintain a fair workplace for everyone
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How did we get involved with MD-715?
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Activities by the GSFC 2006/2007
Equal Opportunity Program Office was involved in a self-assessment of our workplace
Assessed the Management and Operations Directorate (Code 200)
Statistical analysis of the Center’s Procurement Operations Division showed under-representation of African Americans in the 1102 occupational series at grades 13 and above
Survey conducted with a group of employees from the Procurement Operations Division (POD) to learn more about what it is like to work in the POD and identify any barriers regarding recruitment, retention and advancement for minorities
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Survey FindingsConcerns in the following areas:
Career Advancement
Career Development
Access to Management
How did the Procurement Operations Division respond?
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Created an approach and an objective to address the concerns
Approach - create a change management process
Objective - To create an organizational culture that is open, inclusive and transparent and is readily perceived as equitable by all Code 210 employees irrespective of race or national origin
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Main activities
Developed a questionnaire to obtain a baseline for culture change
Distributed a pre-survey to employees (paper copy)
Developed guidelines for every role in the organization
Distributed a post survey to employees (paper copy)
Automated the survey (in 2009)
Automated survey distributed in March and June 2010
Survey Responses
March 2010 – 133 responses
June 2010 – 88 responses
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Scale for Automated Survey
5- Strongly Agree 4- Agree 3- Neutral 2- Disagree 1- Strongly Disagree
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Comparing March and June Survey Data
Question #1: Identify your supervisor
Question #2: Satisfied in my current position (4-4)
Question #3 Understand criteria for advancement and educational requirements (4-5)
Question #4 Receive challenging work assignments(5-5)
Question #5: Ready for more challenging work
assignments (4-3)
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Comparing March and June Survey Data
Question #6: Receive training as needed (4-5)
Question #7: Comfortable with the level of interaction with my Associate (4-5)
Question #8: Comfortable with my relationship with my Procurement Manager (5-5)
Question #9: Warrant policy clearly addresses what is needed to get a warrant (4-5)
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Comparing March and June Survey Data
Question #10: Performance requirements for Contract Specialist are clear (4-4)
Question #11: Code 210 website is helpful (4-4)
Question #12: Career Path: Roadmap Guidelines are helpful (4-4)
Question #13: Code 210 is open to new ideas (4-4)
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Comparing March and June Survey Data
Question #14: Code 210 organization is inclusive of all employees (4-4)
Question #15: I am familiar with the Code 210 Orientation package (4-4)
Question #16: I was comfortable with my on-boarding experience (4-4)
Question #17: I am comfortable with my co-workers (4-4)
Question #18: I would recommend NASA GSFC POD to others looking for employment (4-5)
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Comparing March and June Survey Data
Question #19: Communication is trustworthy Procurement Officer (5-5) Deputy (4-5) Strategic Planner (3-x) Associate (x-5) Procurement Manager (4-5) Policy Review (4-5) Training Coordinator (5-5) Non-Supervisory 14 (4-5) Procurement Systems Support Team (5-5) Industry Assistance (4-4)
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Comparing March and June Survey Data
Question #20: Communication is consistent Procurement Officer (4-5) Deputy (5-5) Strategic Planner (3-x) Associate (x-5) Procurement Manager (5-5) Policy Review (4-4) Training Coordinator (4-5) Non Supervisory 14 (4-4) Procurement Systems Support Team (5-5) Industry Assistance (4-4)
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Comparing March and June Survey Data
Question #21: Communication is open Procurement Officer (5-5) Deputy (5-5) Strategic Planner (3-x) Associate (x-5) Procurement Manager (5-5) Policy Review (4-4) Training Coordinator (4-5) Non Supervisory 14 (4-5) Procurement Systems Support Team (5-5) Industry Assistance (4-4)
Themes from the March Survey
Need more training – On-the-job, on-boarding
Better communication– Philosophy of promotion on potential– Desire upper management to visit offices
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Themes from March Survey
More opportunity for movement – Details, rotation, cross-training
Miscellaneous – Provide lessons learned– Workload of GS-14 Team Leads – Telework (consistency)– Appreciation for generational differences
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Themes from the June Survey
Need more training and guidance
Some don’t know the contents of:– Career Paths document– Warrant policy
Communication– Better in some offices than others
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Themes from June Survey
Miscellaneous– Desire for more social activities (early career
employees and others)
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Recommendations
Implement the new training initiatives as soon as practical
Management should review routine documents at least every 2-3 months– Career Paths– Warrant– On-boarding
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Recommendations
Continue to identify ways to enhance communication– Lessons learned– Managers and Employees – continue to
share concerns with each other– Policy Reviewer’s survey
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Recommendations
Long Term– Consider developing a structured program
for activities rotations
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Next Steps
Survey will be conducted again in January 2011
Continue to monitor progress
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Change Management Advocates
Allen, Monica (210.S) Boon, David (210.H) Compton, Viola (210) Jett, Jasmine (210.M) Mason, Ricarda (210.H) McNair, Jonas (210.I) Merritt, Mickey (210.I)
Merritt, Mickey (210.I) Mullen, Lisa (210.Y) OrtizCollazo, Nylsevalis
(210.M) Robinson, Forestine (210.Y) Robinson, Williams, Yolanda (210.M)