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Journal of Information Engineering and Applications www.iiste.org

ISSN 2224-5782 print! ISSN 2225-"5"# online!

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IT Plays Important Roles in DellS Supply Chain Management

Ale(ander )arsonoSe*ola+ ,inggi anaemen Informati*a dan /omputer 0ontiana*

0rogram Studi Sistem Informati*a% Jl. erde*a 1arat No. 72 0ontiana*% /alimantan 1aratE-ail3 ale('8&mail.com

Abstract

Information tec+nolog I,! is an important aspect of t+e electronic suppl c+ain management S6!. Adancesin information tec+nolog% particularl in t+e Internet% enales companies to s+are information wit+in and inter-organi9ations. ,+e Internet and its t+ree important tpes of networ*s3 Intranet% E(tranet% and :e alloworgani9ation to transfer digital data instantl and wit+ +ig+ fidelit at nearl 9ero marginal cost. Informations+aring is a ital aspect of coordination amongst parties in a suppl c+ain. Information s+aring can increasesuppl c+ain efficienc reducing inentories and smoot+ing production. In Addition% e-commerce canen+ance selling online and +elp etter understand customers. E-S6 efficienc is +ig+l important as toda;scompetition is no longer etween companies% ut etween suppl c+ains. ,+is paper e(amined +ow I, - t+eInternet% Intranet% E(tranet% :e tec+nolog affects% transforms and streamlines

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data and dataase% networ*s% procedure% people% and ot+er electronic deices BC. Intranet is managed andcontrolled an I, department as s+own in tale ' and figure 2.

Descriptions The Internet Intranet %&tranet

Access penF0ulic 0riate 1 Agreement nlInformation ?ragmented 0roprietar Selectie - S+ared 1usiness 0artnerssers 0ulicFEerod rgani9ation emers 1usiness 0artners

ne of t+e first applications of e-commerce t+at sell consumer goods and industrial products is to deelopan electronic catalog on t+eir :e sites. =at+er leafing t+roug+ t+ousands of pages% t+e user can define e(actre@uirements and easil locate t+e appropriate item in t+e catalog% and t+e catalog s+ould e continuouslupdated. ,+e general Applications of E(tranet maor factors are s+own in ,ale 2% and t+e Internet ersusIntranet.

Sector Application

Goernment Electronic filing of SE6 documents and fa( documentsanufacturing rder status% and online order placement customers0+armaceutical Gat+ering test data from different sources for drug testing conducted researc+ers

t+roug+out t+e worldSericeIndustr

0roiding access to corporate dataases% account information and for transfer of funds tot+eir customers

,ransportation Allowing customers to c+ec* into t+e aailailit sc+edules for t+eir truc*% rail and airfleets

tilities Allowing customers to access account and utili9ation status

As an enaling tec+nolog% I,% particularl t+e internet tec+nolog% +as ecome t+e maor facilitator of afirm;s usiness actiities ot+ in gloal and domestic econom in w+ic+ eer firm +as to win oer itscompetitors. 1asicall% t+e Internet consists of computers wit+ data% users w+o send and receie t+e data files%and a tec+nolog infrastructure to moe% create% and iew or listen to t+e content. An Intranet is a networ* t+at

funs internall in a corporation using Internet standards. An E(tranet is an Intranet to w+ic+ alue c+ain partnersare admitted for strategic reasons B4C. ,+e :e-ased sstem is t+e part of t+e Internet t+at supports a grap+icaluser interface for +perte(t naigation wit+ a rowser. ,+e roles and positions of Internet% Intranet% and E(tranetin a firm;s actiities are clearl delineated in tale ' and tale 2. In practice% I, refers to t+e tec+nologcomponent of information sstem IS! w+ic+ emp+asis on t+e Hcommunication multimedia or e@uipment. An ISas one t+at collects% processes% stores% anal9es% and disseminates information for a specific purpose.

'. 2. )ow

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'.. Impacts of t+e Internet in S6,+e Internet c+anges t+e wa companies do usiness. ,+e c+anges are permanent in t+e transition from

t+e industrial econom to t+e networ* econom. S6 +as een enaled conergence% w+ic+ refers to t+eintegration of computer and communication tec+nolog. ,+e Internet-strengt+ened power of conergence can eiewed in two aspects3 ui@uitous and low-cost connectiit ma*es it possile for small and mid-si9ed

companies to ta*e adantage of S6 tec+ni@ues> and speed networ* transmission +elps usinesses reali9eseamless and real-time communications and transactions. ,+e potential c+allenges and impacts made t+eInternet can e categori9ed as follows B5C3

a. S+ifting power to uers3 an e-commerce e(perts +ae profound arguments on t+e impact of t+e Interneton t+e suppl c+ain is t+at t+e Internet is s+ifting power from t+e seller to t+e uer irreersil. ,+e searc+

power for t+e uer is now unounded. Suppliers also proide products and serices information t+roug+t+eir :e sites.

. Enaling gloal interconnectiit3 ,+e Internet not onl proides usinesses and indiiduals wit+ t+econenience and fle(iilit in transaction and communication% ut also rings t+e competitions into t+egloal arena. ,+e Internet facilitates companies to conduct usiness in t+e gloal illage.

c. Enaling t+e trading partners to etter coordinate and collaorate3 ,+e Internet enales t+e trading partnerswit+in t+e suppl c+ain or t+e alue c+ain! to etter coordinate and collaorate for mutual enefits.,ec+nologies t+at are ased on t+e Internet ma*e seamless integration possile among usiness partners.

d.

1rea*ing t+e old paradigms of inter-organi9ational oundaries3 ,+e Internet c+anges t+e wa suppl c+ainsare managed% planned and controlled. S6-related information and decisions are integrated into t+e :e%

rea*ing t+e old paradigms of inter-organi9ational oundaries. 1 implementing t+e :e-ased S6 and6=% companies can irtuall eliminate t+e oundaries among usiness partners to form t+e e(tendedenterprise.

'.4. ,+e Internet and :e tec+nolog;s contriution to S6,+e Internet and :e tec+nologies can support t+e entire suppl c+ain;s operations. Internet-ased suppl

c+ain operations are fast and ine(pensie. 6ustomers can instantl c+ec* t+e status of t+eir orders simplclic*ing t+eir computer mouse. 6orporate e(ecuties and managers can conduct real-time access to firm;sinentor leel% and so do t+eir suppliers and distriutors as depicted in ?igure ' and ?igure 2. ,+e Internet and:e tec+nolog made t+e following contriutions to S6 B7C3a.

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data on a transaction--transaction asis. As MK documents and MK sc+ema are te(t-ased% t+e can etransmitted t+roug+ ),,0 protocol.

c. Applications integration3 Applications integration is one of t+e most important I, strategies since it cancreate or modif t+e interactions among related applications and to encompass canned software% legacapplications and :e serices.

d.

6ompre+ensie integration of arious tec+nologies3 I, in arious forms and cominations ranging fromInternet% :e-ased ,ec+nolog% ),K and MK to different applications and sstems including E=0%6=% S6% and enterprise application integration EAI!% are enaling usiness processes and creating new

usiness conte(ts for companies to operate effectiel and efficientl in real-time.

e. 0artners; collaoration3 6ollaoration among trading partners +elps S6 participants gain great enefitsfrom proiding end customers wit+ +ig+ @ualit% low cost products t+roug+ fle(ile and efficient distriution.:e tec+nolog oosts t+e suppl c+ain isiilit proiding more real-time data from all lin*s of t+esuppl c+ain% resulting in greater collaorations among trading partners.

'.5. ,+e =oles of I, in S6 and E=03,+e =elations+ip 1etween S6 and E=0,+e function of S6 is to plan% organi9e% and coordinate t+e actiities along t+e suppl c+ain. ,oda% t+e

concept of S6 refers to a total sstems approac+ to managing t+e entire suppl c+ain. ,+e suppl c+ainconcept is t+eori9ed from t+e formation of a alue c+ain networ* consisting of indiidual functional entitiescommitted to proiding resource and information information s+aring! to ac+iee t+e oecties of efficientmanagement of suppliers as well as t+e flow of parts. S6 is t+e concept getting t+e rig+t t+ings to t+e rig+t

places at t+e rig+t times for profit. It is t+e science of etter% faster% and c+eaper in terms of getting t+e rig+tt+ings to t+e rig+t places at t+e rig+t time for profit.

:+ile S6 is as old as trade itself% new I,s - particularl Internet and :e% +ae reolutioni9ed toda;ssuppl c+ains% ma*ing t+em e(traordinaril etter% faster% and c+eaper.

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information sstems. ,+e Internet and Internet tec+nolog in particular is t+e maor tool firms rel on tomanage t+eir lengt+ and integrated sstems. S6 software refers to software t+at supports specific segments oft+e suppl c+ain% especiall in manufacturing% inentor control% sc+eduling% ware+ousing% and transportation.,+is software is designed to improe decision ma*ing regarding suppl c+ain issues% optimi9ation% and analsis.Importantl% S6 software applications proide real-time analtical sstems t+at manage t+e flow of products

and information t+roug+ t+e suppl c+ain networ*s. In addition% it offers etter control of t+e storage and flow ofgoods and serices along a suppl c+ain.

,+e result is t+at firms can wor* wit+ a compre+ensie Hsuppl c+ain suit of software t+at manages flowacross t+e suppl c+ain w+ile including all of t+e *e function areas. Seeral firms producing HE=0 softwaresuc+ as SA0 and racle +ae deeloped applications t+at attempt to integrate functional areas and ridge gapsacross t+e suppl c+ain B'2C. S6 software creates t+e ailit to transmit data in real-time and +elps firmstransform suppl c+ain processes into competitie adantages. ,+ird part logistics 0Ks! suc+ as ?edE( and0S% as

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?rom t+e aoe list it can e seen t+at t+e distinction etween usiness software applications +as ecomeincreasingl lurred as E=0 endors are adding more S6 functions% and S6 endors are encroac+ing on E=0.SA0% w+ose E=0 applications% = F% runs most ?ortune5"" companies% is now concentrating on e-usiness wit+new offerings in suppl c+ain management% customer relations+ip management% and product lifecclemanagement.

'.#. Suppl 6+ain anagement3 A ,ool for 6ompetitie Adantage,+ese goals can e ac+ieed successfull demonstrating compre+ensie and effectie I,-enaled S6

as a tool for competitie adantage. ,+e suppl c+ain can e a powerful competitie weapon% as mar*et leadersli*e

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S6% and and t+e Internet and :etec+nolog;s contriution to S6. 1 lin*ing a compan wit+ its suppliers% endors% and customers% t+e suppl

c+ain creates an e(tended enterprise. ,+at e(tended enterprise depends on I, and information sstems to s+aredata and collaorate% similar to t+e wa arious departments wit+in t+e compan do. Suppl c+ains can egrossl inefficient unless t+e companies in t+e suppl c+ain can s+are data% collaorate% and respond to c+angesin demand and do so efficientl and @uic*l.

(! R%S%ARC) M%T)#D

A case stud approac+ was conducted to otain data and information pertaining to t+e roles of I, in InstitutionsFeducation% Goernment> +ealt+-care organi9ations> and 0artners.

.2.Internet and :e ,ec+nolog )arness

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?or 121 E6 e-commerce!% sales to t+e ot+er four groups are classified as 121 e-commerce. ost of

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B2C,uran% E.% and $olonino% K.% 2"'2% Information ,ec+nolog for anagement 8 t+edition% Jo+n :ile L sonsInc.3 pp.'-8

B4C 6+affe%

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on*% Ellen% ?.% and :agner% 1ret% J.% 2"'. 6oncepts in Enterprise =esource 0lanning% 4t+edition% 6engageKearning3 pp. 2'"-2'

erson% .% Judit+% 2""7. =?I< in t+e Suppl 6+ain3 A Guide to Selection and Implementation% ,alor L?rancis Group3 pp. 8-24

:aters%

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