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Copyright of Shell Aircraft
Shell Aircraft
IFA Conference
November 2018
Mark Boumans
Quality & HSSE Systems Manager
1
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Copyright of Shell Aircraft
Shell Aircraft Limited
2November 2016
Provides Safety Assurance to the
Shell group for Air Transport
related activities.
(Upto 100 helicopters/aircraft of a daily base)
Operates a fleet of 4 corporate jets
for the Shell Board Members
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Chronic Unease
Thinking, fast and slow, Risk normalisation, Mind traps
3November 2016
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What is Chronic Unease?
“A state of Chronic Unease is achieved when we have created a culture
where we are alert to weak signals, and make effective and timely
challenges and interventions on risk assessments and decision making”.
4November 2016
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We are only human
Two systems the way we think:
Fast: intuitive, automatic, subconscious, emotional
Slow: deliberative, logical, effortful, calculating, conscious
5November 2016
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Copyright of Shell Aircraft
We are only human
Two systems the way we think:
Fast: intuitive, automatic, subconscious, emotional
Slow: deliberative, logical, effortful, calculating, conscious
6November 2016
2 x 2 = ?
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Copyright of Shell Aircraft
We are only human
Two systems the way we think:
Fast: intuitive, automatic, subconscious, emotional
Slow: deliberative, logical, effortful, calculating, conscious
7November 2016
26 x 78 = ?
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Copyright of Shell Aircraft
We are only human
Two systems the way we think:
Fast: intuitive, automatic, subconscious, emotional
Slow: deliberative, logical, effortful, calculating, conscious
8November 2016
2 x 2 = 4 26 x 78 = 2028
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Copyright of Shell Aircraft
Examples
9November 2016
FAST SLOW
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Copyright of Shell Aircraft
What do we mean by Risk Normalisation?
10November 2016
Risk Normalisation is a mental process which allows you to turn on your gas appliance or
drive your car without a paralysing fear of your house blowing up or of being in an
accident. It is not necessarily a bad thing. It is what allows us to get out of bed each
morning and carry on with our day.
Risk Normalisation becomes a problem at work when we become so accustomed to, and
comfortable with, risks that we shouldn’t be comfortable with….
HUMS trendline
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Copyright of Shell Aircraft
What do we mean by Risk Normalisation?
11November 2016
Risk Normalisation is a mental process which allows you to turn on your gas appliance or
drive your car without a paralysing fear of your house blowing up or of being in an
accident. It is not necessarily a bad thing. It is what allows us to get out of bed each
morning and carry on with our day.
Risk Normalisation becomes a problem at work when we become so accustomed to, and
comfortable with, risks that we shouldn’t be comfortable with….
HUMS trendline
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Copyright of Shell Aircraft
Mind traps – what do we miss?
12November 2016
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Copyright of Shell Aircraft
Learning from Incidents
13November 2016
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Copyright of Shell Aircraft
Incidents/Accidents still happen
14November 2016
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Copyright of Shell Aircraft
This will not happen to us……
15November 2016
24 November 2016
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Copyright of Shell Aircraft
This will not happen to us……
16November 2016
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Copyright of Shell International
Questions and Answers
17November 2016
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