WHISPIR COLO TO CLOUD
WHISPIR COLO TO CLOUD
2017 –
WHISPIR COLO TO CLOUD 2
WHISPIR INTRODUCTION
For effective engagement, enterprise systems need to deliver the right information to the right people at the right time. Communications ecosystems are complex as data is everywhere and changing continuously.
Whispir’s algorithms, conversational logic and automated workflow do the heavy lifting to enable smarter data driven engagement. This innovation bridges the communications gap between devices, systems, businesses and people. In doing so, Whispir is creating a new market category –Communications Applications as a Service.
The Problem Whispir Solves
WHISPIR COLO TO CLOUD
TAKING THE LEAP
Whispir was seeing rapid growth and international expansion
More customers, using our platform/product in new ways, with greater transactional volume
Unknown volume and capacity
Huge and unpredictable spikes in traffic not suited to colo
Highly regulated industries across multiple regions
We wanted to trial cloud, experiment in infrastructure
3
WHISPIR COLO TO CLOUD
AN EXPERIMENT IN INFRASTRUCTURE
First foray into cloud was an online self service trial for customersDidn’t want to buy more infrastructure, didn’t want to put our solo site at risk of downtime through unpredictable spikes in traffic or utilisation
Started using AWS
Being a trial, we could test how it might work, didn’t have to be as mindful of regulatory compliance
4
WHISPIR COLO TO CLOUD
LESSONS LEARNED 1 –100% UPTIME!
5
Our cloud was running reliably for our trial
Cloud became the obvious choice when we started moving lite product clients while still protecting our coloenvironment
We didn’t have to worry about ISPs, infrastructure or up time
In fact, we’ve had 100% uptime for two years now
WHISPIR COLO TO CLOUD
SECURITY AND COMPLIANCE
We are ISO 27001 accredited
Our clients work in highly regulated industries, across multiple geographies, e.g. HIPAA.
We needed compliant with all major regulations across all major markets, actually very stringent security measures
Ease of cloud meant that we could concentrate on compliance, not infrastructure.
6
WHISPIR COLO TO CLOUD 7
Make sure cloud provider offer the compliance and security frameworks your organisation and your customers require
Ensure they are working toward future regulations, e.g. GDPR
Identify what data sovereignty will mean for you in each geographical region and how you can serve that
Determine whether your software can operate in a cloud environment
Develop software for multiple environments in future
Five Security Tips
WHISPIR COLO TO CLOUD 8
New security policies need to be put in place
Control of end-of life
Shared security model with cloud provider
Compliance an regulation updates
Vigilance, not set and forget
Five Security Challenges
How do you get the same result with a different environment?
WHISPIR COLO TO CLOUD 9
Five Other Challenges
Design migration against failure
VPNs
Working with the business –management expectation of cost savings
Testing
Lifting and shifting
WHISPIR COLO TO CLOUD 10
Five Tangible Successes
Real customer wins from cloud alone
Security brains trust
Better resourcing
Infrastructure as a code = rapid configuration
Private infrastructure when needed
WHISPIR COLO TO CLOUD 11
Lessons. So many lessons.
Test and prove with less critical workloads
Don’t stop at migration
Resilience means flexible architecture
99.99% is easier on cloud
Monitor, manager and asses
WHISPIR COLO TO CLOUD 12
Lessons. Even more lessons.
Work with the business on decision making
Develop internal education
Develop external education
Work closely with your account managers; they are invaluable
WHISPIR COLO TO CLOUD
TODAY
13
Global footprint of cloud and colo solutions supporting wide range of jurisdictions to meet local data harbouring requirements.
Still to find a global solution for all jurisdictions.
Having to run CoLo and Cloud do place large burden on Operational and Design staff
Cloud
CoLo
WHISPIR COLO TO CLOUD
TOMORROW
14
To solve our challenges of today we’re looking at our next evolution in cloud supplier.
Ability to support a global footprint
Where this isn’t possible using the same operating platform within our CoLo
Simplify our operational model
Greater controls over costs
Support our business goals of a true global operation
Cloud
WHISPIR COLO TO CLOUD
QUESTIONS
15
WHISPIR COLO TO CLOUD