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2018 Budget PresentationInformation Technology
Jeff EckhartIT Director
November 14, 2017
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Mission
2Information Technology
The Information Technology Department is an internal service organization chartered to provide foundational technology services and support to
El Paso County Offices and Departments
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Information TechnologyOrganizational Overview
3Information Technology
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Infrastructure
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• Email• Internet• Telephones• Network Storage• Connectivity• Backup / Recovery• Database Management• Records Center• Application Hosting
Information Technology
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Products
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• Centralized Operational Systems• Budget / Financials• Human Resources• Work Order / Inventory• Time & Attendance
• Digital Mapping• Document Management• Websites• Employee Portal• Citizen Engagement
Information Technology
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Customer Support
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• 24 X 7 Help Desk
• PC Support
• PC Replacement Program
• Software Replacement Program
• Printer/Scanner Device Support
• Mobile Device Support
• Telephone Programming & Support
Information Technology
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Information Security
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• Cyber Security
• Firewalls / Intrusion Protection
• Patch Management
• PC Virus Protection
• Vulnerability Management
• PCI Compliance
• Remote Network Access / VPN
Information Technology
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Technology Administration
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• Software License Compliance
• Inventory Control
• Software Maintenance Contracts
• Technology Cost Optimization
• Technology Contracts / Purchasing
• Staffing
• Capital Asset Management
Information Technology
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Compliance Mandates• Criminal Justice Information Services (CJIS) Security Policy
FBI mandate to protect sensitive information gathered by local, state, and federal criminal justice and law enforcement agencies with specific requirements for wireless networking, remote access, encryption, certification of cryptographic modules, and minimum key lengths
• Health Insurance Portability and Accountability Act (HIPAA)Federal mandate for data privacy and security provisions for safeguarding medical information; establishes national standards for securing patient data that is stored or transferred electronically requiring physical and electronic safeguards to ensure the secure passage, maintenance and reception of protected health information
• Payment Card Industry Data Security Standard (PCI DSS) Security standards designed to ensure that all entities that accept, process, store or transmit credit card information maintain a secure environment
Information Technology 9
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Strategic Plan Objectives
1. Develop mobile applications for direct public access to County programs, services and information
2. Implement a 311 type web-based information system
3. Implement comprehensive technology security program
4. Expand fiber optic networks to improve operational continuity through redundancy
5. Replaced unsupported analog telephone system with next generation network based phone system
10Information Technology
Goal 3, Strategy B: provide cooperative general technology services through a secure and modern operating infrastructure, current and sustainable software products, innovation and a qualified professional workforce
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Strategic Plan Objectives
11Information Technology
Goal 3, Strategy B: provide cooperative general technology services through a secure and modern operating infrastructure, current and sustainable software products, innovation and a qualified professional workforce
6. Define and implement acceptable use policies for technology systems, devices and operations
7. Retire legacy software products and transition operations to sustainable software architectures
8. Design and implement sustainable replacement programs for PCs, software, and technology capital assets
9. Leverage existing software platforms to enable efficient and interoperable operations
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• IT’s contribution to improving productivity accounts for 54% of annual labor productivity gains1
• IT is second only to people as the enterprise’s most critical resource
• It is difficult to think of any business function, Office or Department that can reach its goals and objectives without technology
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1. COUNTYWIDE PRODUCTIVITY AND EFFICIENCY GAINSARE REALIZED THROUGH IT INVESTMENTS
Information Technology
IT Budget Drivers
1Gartner 21st Century IT Budgeting: Distributing Responsibility for IT SpendingMichael Smith | Debra Curtis | Jim McGittigan,01 September 2017
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2. IT INVESTMENTS ACCRUE OUTSIDE THE IT DEPARTMENT
Information Technology
IT Budget Drivers
0 200 400 600 800 1000 1200 1400
Admin & Financial ServicesAssessor
BOCCClerk & Recorder
Community ServicesCoroner
County AttorneyDistrict Attorney
Human ResourcesHuman Services
Information TechnologiesPikes Peak Workforce
Planning and Community DevelopmentPublic Health
Public TrusteePublic Works
RetirementTreasurer
Sheriff
Network Accounts by Department/Office
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2. IT INVESTMENTS ACCRUE OUTSIDE THE IT DEPARTMENT
Information Technology
IT Budget Drivers
0 1000 2000 3000 4000 5000 6000 7000 8000 9000
Admin & Financial ServicesAssessor
BOCCClerk & Recorder
Community ServicesCoroner
County AttorneyDistrict Attorney
Human ResourcesHuman Services
Information TechnologiesPikes Peak Workforce
Planning and Community DevelopmentPublic Health
Public TrusteePublic Works
RetirementTreasurer
Sheriff
Service Requests by Department/Office10/1/2016 through 10/1/2017
19,718Requests
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2. IT INVESTMENTS ACCRUE OUTSIDE THE IT DEPARTMENT
Information Technology
IT Budget Drivers
10
12
9
12
87
87 7
1011
7
1110
6
11
7 7
11
0
2
4
6
8
10
12
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Centralized Applications used by Department
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• Economies of scale produce cost advantages, with cost per IT commodity or service decreasing with increasing utilization as fixed costs are spread over more business units
• Underfunding central IT increases shadow IT costs because the Office/Department will always find a way, normally by non-IT business managers seeking alternatives to meet their needs
• Shadow IT does not offer any economies of scale and introduces more risk into the enterprise because security, licensing, compliance, and business continuity issues are not properly vetted
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3. THE COUNTY REALIZES THE GREATEST VALUETHROUGH INVESTMENTS IN CENTRALIZED IT
Information Technology
IT Budget Drivers
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• Demand for new and improved IT capabilities is exceeding the ability of all known cost optimization concepts to hold or reduce the overall level of IT spending
• The annual increase in IT operating expense can be conservatively estimated at 20% of a new project’s implementation costs1
• There are huge investments in digital operations occurring right now that will dramatically increase the operating portion of IT spend
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4. DEMAND FOR IT IS EXCEEDING SUPPLY
Information Technology
IT Budget Drivers
1Gartner 21st Century IT Budgeting: Distributing Responsibility for IT SpendingMichael Smith | Debra Curtis | Jim McGittigan,01 September 2017
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4. DEMAND FOR IT IS EXCEEDING SUPPLY
Information Technology
IT Budget Drivers
• Mobile• Social• Storage• Security• Analytics• Processing• Bandwidth• Internet of Things (IoT)• Digital technology
• Capped spending• Flat operating budgets• Shadow IT increases• Lost economies of scale• Lost productivity• Increased cost in the rest
of the business
≥IT Demand IT Supply
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• Cyber security program created through operational savings, deferred capital replacements, and software contract optimization; no new budget or positions allocated for this expensive and high demand discipline
• As the Internet of Things accelerates and everything is connected to our networks, a more proactive engagement in risk and security will be required
• Daily emerging threats and the increased capabilities of adversaries will require additional funding to maintain or reduce our cyber risk
19Information Technology
IT Budget Drivers4. DEMAND FOR IT IS EXCEEDING SUPPLY
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• 2.5% technology unemployment rate versus 4.5% overall1
• 12 months to successfully recruit our first full-time Information Security resource
• El Paso County directly competes for technology talent against the local private sector, front range governments, and the military/defense industry
• The County missing out on top technology talent due to compensation inequities with peer organizations
20Information Technology
IT Budget Drivers5. INCREASINGLY DIFFICULT TO RECRUIT AND RETAIN
QUALIFIED IT PROFESSIONALS
1Gartner 2017 NA Mercer/Gartner IT Jobs and Skills SurveyMercer LLC, Marsh & McLennan CompaniesOctober 2017
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Base Budget and Critical Needs
2017 Original Adopted Budget Increases Decreases
2018 Preliminary
Budget11,324,050 200,000 (43,097) 11,480,953
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(Microsoft Office Upgrade)
(Transfer FTE to another County Dept.)
Information Technology
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Questions?
22Information Technology