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State of California Franchise Tax Board Corporate Logo".
2018 Filing Season Update
Tom Bielawski, Accounts Receivable Management Division Jamie Gillette, Filing Division
June 5, 2018
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Agenda
• 2018 Filing Season Numbers Video Extended Final Filing Date• Extended Final Filing Date Customer Service• Customer Service Refund Processing• Refund Processing
2018 Filing Season Update | Accounts Receivable Management and Filing Divisions 2
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2018 Filing Season Statistics Video
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Extended Final Filing DateIRS challenges lead to extended due date•
FTB reacted quickly to the change• 480,000 PIT returns were e-filed on April 18th-
480,000 PIT returns were e-filed on April 18th-
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Customer Service
Award winning Customer Service Dashboard•
Level of Access•
Call Center 2017 2018 Change
Calls Answered 344,000 390,000 46,000
Level of Access 65% 77% 12%
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Customer Service
Self-Service Options:
Installment Agreements-
Skip Payment-- Bill Delay
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Refund Processing
Impact of EDR and the "Magical 3• rd year" closing
Refund Processing Times•
Refund Received 2017 2018 Change
Within 14 Days 86% 92% 6%
Within 30 Days 96% 99% 3%
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Questions?
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