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2015.03.25
Introduction
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Content
Hospital project brief
Hospital infrastructure
Hospital professional team
Hospital operations
Hospital services
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3/31/2015
• Market study (School of Economics, National University)
• Project development
• Bankable Feasibility study (Solve Consulting, Austria)
• Investment
2005 - 2010 2013 - 2014
Phase I Project planning
Phase II Project implementation
• Project team
• Project implementation
• Construction /July 2011
• Equipment
• IT
• Drugs & medical consumables
• Policy & guidelines
• HR & training
Phase III Hospital opening
2011 - 2012
• Training at KUMC/Feb-Aug
• Clinical staffing /June
• Non-clinical staffing /July
• Equipment /Aug-Oct
• Training /Sep-Nov
• Moving to building/Sep
• Rehearsal /Oct
• Grand opening /May 2014/
Project timeline
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Hospital project goal
To establish a modern hospital of international standards by introducing advanced diagnostic and treatment technologies
To provide access to high quality, reliable hospital services in the country
To reduce health seeking abroad
Project started: 2005 Operation started: 2014 Investors 100% local: МCS Group Shunkhlai Group Energy Resources LLC
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Infection prevention structures ( Positive, negative
pressure air cooling & heating systems, hygienic water pipes, antimicrobial coated tiers and coatings )
Medical Gas Management system Environmentally friendly infrastructure: Air outflows are
filtered and partially reused for efficiency Advanced Building Management system 24/7 monitoring
Hospital infrastructure First modern hospital facility of European standards in the country
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Hospital infrastructure First modern hospital facility of European standards in the country
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- Electronic medical records
- Patient information confidentiality
- Second opinion (imaging radiology, pathology tests)
- Teleconferencing & consultations
The first digital hospital in the country with integrated
Hospital Information System (HIS)
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• Nurse call system – Тусламж дуудах систем
• Fire detection system – Галын дохиоллын систем
• Access control system – Нэвтрэлтийг хязгаарлах систем
• Video surveillance system – Камерын хяналтын систем
• Public address system – Зарлан мэдээлэх систем
Hospital infrastructure
Patients and health staff safety
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Hospital infrastructure
Advanced medical technology
Imaging radiology:
CT (128-slice), MRI(1.5T), BDM,
mammography
Full range laboratory
Endoscopic systems
Surgical systems (Karl Storz, German)
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Hospital clinical services
Intermed hospital is a tertiary provider to provide acute inpatient care along with outpatient services, day care and health screening services.
Main clinical services: 1. Outpatient department (15 specialties) & day care 2. Inpatient department - Internal medicine - Surgery - Obstetric & gynecology - Pediatrics. 3. Health screening 4. Intensive care 5. Emergency services/ambulance & medical evacuation
Capacity: 91 beds, 4 operating theaters
Employees: 260.
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Professional team
Dedicated medical staff:
Inspired local team of leading professionals (majority educated overseas)
52 Doctors (some trained/practiced overseas and progressive local doctors,
foreign doctors from UFH)
120 nurses
22 technicians
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Continuous medical education
Training at KUMC, local & international professional Conferences Online education (IHI, NICE, CDC, etc.,) Access to international medical library Professional journal review meeting/weekly
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Intermed Hospital project introduction
Striving for clinical excellence
Evidence-based practice & Patient Safety
Evidence-Based Practice with benchmarking –guidelines and pathways
Implementing a Joint Commission International standards (JCI)
World Health Organization Universal Patient safety and Infection Control Standards
Asian Quality Assurance for Laboratories
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Hospital management team
Joint management with United Family Healthcare: - International professionals: CEO, CMO, CNO and 3 clinicians from UFH assisting establishment of the best clinical practice/evidence based - Inspired local team of leading professionals (majority educated overseas)
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Quality drugs & medical consumables
• Drugs: 40 % imported drugs
• Medical consumables: 100% imported
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Utilization data as of December 2014
• Total 29 703 outpatient consultations
• Total 955 inpatients
• Total 140 surgeries
• Total 6000 health checkups/screening
• Total 230 deliveries
• 16900 imaging radiology, 124000 laboratory tests
• Emergency visits 1000
• International second opinion 85 of which 11 cases were referred for services overseas
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Parking
Disabled friendly structures (access, elevator, wheelchair)
Membership
Patient satisfaction surveys
Patient follow-up services
Security surveillance 24/7
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Customer services
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Customer services to exceed expectations Parking
Disabled friendly structures (access, toilet, elevator, wheelchair)
Membership (including VIP)
Patient satisfaction surveys
Patient follow-up services
Security surveillance 24/7
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Health check-ups Individual health screening packages:
Basic program Special/ 40+ years old Comprehensive For visa processing
Corporate health screening/Tailored programs: Basic program Special/ 40+ years old Comprehensive School program
Membership Service contracts: UN agencies, US Embassy, corporates Direct billing : Cigna, Lamp, Mongol Daatgal, Henner, discussions
with Aetna & Bupa
Hospital services
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Partners
Анагаахын Шинжлэх
Ухааны Үндэсний Их
Сургууль
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Mission:
Intermed Hospital will protect and promote population health through provision of world-class high quality health care services
Vision:
To become the first JCI accredited premier medical center in the country
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Thank you