ISG Outsourcing Index®:Industry finishes 2015

on high note; ACV at highest quarterly level in 4 years

4Q15 ACV

at all-time high; but ACV

Trend of smaller, shorter deals continues

Avg. ACV

Deal volume in 2015 8%

5%, to $7B, fueled by 9 mega-deals

20% (2012-2015)

Avg. duration 15% (2012-2015)

Asia-Pac

EMEA

AmericasManufacturing

Travel/Transport, Retail

Energy,Biz Serv, Retail

Manufacturing,Pharma

industry growth(fy)global

FY15 Broader MarketContract Award Trends

17%, to $3.9B 5

9%6%4%

EMEA ACV

4Q15 Domain Growth Leader

4Q15 Regional Growth Leader

mega-deals fuel growth

The ISG Outsourcing Index® provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media.

For more than a decade, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

12%15%

FY ITO ACVITO ACVas more infrastructure moves to the cloud

More enterprises are sourcing than ever before;

lower cost of services spurs higher usage.

Fast-changing digital economy demands shorter

deals at lower cost.

New scope ACV Restructured ACVBPO ACV

(on record volume)

To view the full ISG Outsourcing Index® results, click here.

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