12/18/2013 ©2013 HDI. All rights reserved.
5 Roads Leading to Impactful Employee Engagement and Success
Eddie Vidal University of Miami
@eddievidal
5 Roads to Success
1. Motivation 2. Teamwork 3. Recognition 4. Engagement 5. Appreciation
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1. Motivation
• Definition – is the driving force by which humans achieve their
goals. – Intrinsic motivation refers to motivation that is driven
by an interest or enjoyment in the task itself, and exists within the individual rather than relying on any external pressure
– Extrinsic motivation comes from outside of the individual. Common extrinsic motivations are rewards like money and grades, coercion and threat of punishment
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What Motivates You?
• Career Development/Success
• Comfort/Relaxation • Health/Balance/Energy • Influence/Leadership • Learning/Knowledge/
Discovery • Materials/Possessions • Recognition/Praise • Security/Money/Home
• Social/Affiliation/Popularity/Acceptance
• Status/Prestige/Stand Out/Reputation
• Task Accomplishment/Problem Solving/Achievement
• Teaching/Guiding Others • Vitality/Energy • Others?
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Motivations
Poll Question: "Money is a good motivator“
Answer: A. Myth
B. Reality
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Lencioni Model for Team Effectiveness
Inattention to Results
Avoidance of Accountability
Lack of Commitment
Fear of Conflict
Absence of Trust
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3. Recognition
• How well do you know your employees? – Family, kids, names – Hobbies – Values – Birthdays – Recognition Publicly or Privately – Career Goals, cover for you when out?
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Recognition
Poll Question: Has your manager ever asked you how he/she can show his
appreciation towards you? Yes or No
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YOUR NAME HERE Nickname: Job Title: Hometown: Where I went to School: Birth Day: Kids: Pets: My First Job: Favorite Movie: Favorite Song or Band: Favorite thing to do on the
Weekends: Favorite place to visit: Something People May Not Know
About Me:
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Whiteboard
What are you doing to recognize your
employees?
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Recognition
• Thank You cards • Tools/Toys for their job • Time Off • Rewards and
Recognition Program? • No Budget , now what? • Free car wash
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•Certificates •Movie Tickets •Employee chooses award •Nominated for HDI award •Wall of Fame •Monthly $20 award / up to 5 people •Recognition at meetings •Analyst/Technician of the period •Coffee cards or other gift cards •Service super stars share cake/dinner •Hand written “thank-you” note from manager •Name in agency newsletter
Recognizing Top Performers
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4. Engagement
Poll Question Are you engaged in your
current role and organization?
Yes or No
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4. Engagement
5 Tips for Keeping Great IT Staffers 1. Pay competitively 2. Offer new responsibilities 3. Create a Learning Culture 4. Provide attractive benefits 5. Address burnout proactively
Source: Robert Half Technology
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Engagement High Engagement – Low Satisfaction
• Low morale and pessimistic about future of the company
• Employees that are giving their all, but are not happy with their work environment
• High risk of turnover
High Engagement – High Satisfaction • Employees who are ambassadors for
your organization • Believe in goals and vision of
organization • Committed to personal and
organizational success • Low risk of turnover
Low Engagement – Low Satisfaction • Employees who are vocal in the
critiques of the organization • A distinct threat to your brand • High risk of turnover • Requires an exhaustive review of
management and procedures
Low Engagement – High Satisfaction • Employees who are satisfied with their
pay and position, but do no believe in goals ad vision of organization
• Low risk of turnover • Happy to “get by” and drain
organization resources
14% 40%
26% 20% Source: The Carrot Principle by Adrian Gostick and Chester Elton
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Appreciation
Poll Question: Do you feel you are
appreciated for your work? Yes or No
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Appreciation
Definition • ability to understand the worth, quality, or
importance of something : an ability to appreciate something
• A Watson-Wyatt Reward Plan Survey of 614 employers with 3.5 million employees showed that the average turnover rate of employers with a clear reward strategy is 13% lower than that of organizations without one.
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Key selection criteria:
• Customer Service • Team commitment and value • Knowledge sharing • Leadership • Technical aptitude and knowledge
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Quotes
• Leadership through her actions • Compassionate but stern • I want to know • Weekend work • Humility – she never portrays she is better
than anyone else
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Wow stuff
• Self-improvement – 80 hours of professional development – 30 hours of personal development – 40 hours of community service
• Top 10 List
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5 Roads – Sports Analogy
• Who is your Closer? • Bases loaded – who do you go to? • Up to bat – who are your risk takers? Who
takes the initiative? • Extra innings – who stays late, works
weekends? • All Star, clutch performer • MVP
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Resources
• www.thanks.com • www.iappreciate.com • RSA Animate – Drive: The surprising truth
about what motivates us • www.carrots.com
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Eddie Vidal
• HDI & Fusion Track Chair • HDI & Fusion Conference Speaker • HDI Strategic Advisory Board • President Emeritus of South Florida
HDI Local Chapter • Published in Support World
Magazine & HDI Connect • HDI Support Center Manager
Certified • ITIL V3 Foundation & OSA Certified • itSMF monthly podcast producer
Manager, Medical IT Service Desk [email protected]
[email protected] 305-439-9240 @eddievidal
http://www.linkedin.com/in/eddievidal
@eddievidal Eddie Vidal | 305-439-9240 | [email protected] | @eddievidal