© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401 | 1
9OOO User Guide
2 | © 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401
Coca-Cola Freestyle® 9OOO utilizes micro-dosing technology and stores all beverage components separately until the moment the drink is poured, ensuring a fresh, great tasting beverage every time.
This guide provides general tips and proper maintenance procedures for your Coca-Cola Freestyle® 9000 dispenser.
© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401 | 1
external components • • • • • • • • • • • • • • • • • • • • • •2
internal and backroom components • • • • • • • • • • • • •3
pouring a drink • • • • • • • • • • • • • • • • • • • • • • • • • •4 (standard and ADA interface)
accessing the dashboard • • • • • • • • • • • • • • • • • • • •5
when to replace an ingredient cartridge • • • • • • • • • • •6
replacing an ingredient cartridge • • • • • • • • • • • • • • •7
managing ingredient cartridges and trays • • • • • • • • • •8
HFCS sweetener dashboard reset • • • • • • • • • • • • • • •9
replacing HFCS sweetener • • • • • • • • • • • • • • • • • • 10
replacing NNS sweetener • • • • • • • • • • • • • • • • • • • 11
checking/refilling ice • • • • • • • • • • • • • • • • • • • • • • • 12
cleaning nozzle and exterior surfaces • • • • • • • • • • • • • 13
cleaning NNS area and drain • • • • • • • • • • • • • • • • • • 14
cleaning ice chute • • • • • • • • • • • • • • • • • • • • • • • • • 15
small parts & cleaning tips • • • • • • • • • • • • • • • • • • • 16
daily, weekly, and monthly tasks • • • • • • • • • • • • • • • • 17
prohibit dispense • • • • • • • • • • • • • • • • • • • • • • • • • 18
unlocking the dispenser • • • • • • • • • • • • • • • • • • • • • 19
calorie display feature • • • • • • • • • • • • • • • • • • • • • • 20
equipment
operations
product replacement
maintenance
For crew training videos, visit iLearnCoca-ColaFreestyle.com
contents
2 | © 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401
The Coca-Cola Freestyle® 9000 Dispenser is equipped with a “Status Indicator” light in the upper right corner to notify the store operator when the dispenser is out of product,
sweetener, or attention is required.
The “status indicator light” turns on as “solid red” or “flashing red” and generates an error code to signify attention is required (pictured in the diagram).
Ice bin lid*
Touch screen
Push button
Nozzle
Ice lever
Cup support
RFID reader
ADA interface
Upper door
Status indicator
Lower door
Manual door release* Not applicable with top mounted ice maker.
external componentsequipmentequipmentequipmentequipment
© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401 | 3
123456123456123456
UNIT
FLOW
CONTROL
BTM
SHELF
MID
SHELF
TOP
SHELF
AC
internal and backroom componentsequipment
Manual on/off switch
Upper door release latch
Double cartridge slots
Single cartridge slots
Non-nutritive sweetener (NNS)
Water filtration system
Water booster
Carbon dioxide (CO2) gauge
Cartridge storage
NNS storage
BIB pump
HFCS sweetener
Power Switch
4 | © 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401
push button
ice dispense lever
pouring a drinkoperations
Press to activate the ADA Interface
Press arrow to browse to the right
and press arrow to browse left
Press to pour beverage selected
NOTE: The ADA screen will revert back to the standard home screen after one minute of inactivity, or press “ADA Exit Button” in the upper right corner.
Step onePlace your cup under the ice chute and press lever to dispense ice.
Step twoFind your favorite beverage using the touch screen. Note the touch screen will time out after 10 seconds and return to the home screen.
Select a brand to see all available flavor options.
Pick your favorite flavor and then use the push button to dispense your beverage.
Balancewhat you eat, drink & do.
Small 10 fl oz 120 calMedium 12 fl oz 150 calLarge 20 fl oz 240 cal
Natural flavors.
cherry orange cherryvanillalime vanillaraspberry
lemonORIGINAL TASTE
Using the ADA interfaceThe ADA interface allows people
with reach challenges (such as those in wheelchairs) to use the Coca-Cola Freestyle® dispenser without having to reach the touch screen.
Visit ilearncoca-colafreestyle.com for a script to assist helping visually
impaired guests.
© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401 | 5
operations
accessing the crew dashboard
Scanning cartridgeLocate the RFID Tag (white stripe along the top of cartridge), scan the RFID tag in front of the RFID Reader (Coca-Cola® Bottle image). This will open the lower door.
Interpreting Dashboard Interface Icons
OK
Coke CokeZero DietCoke CFDietCoke Pibb
10 / 26 / 14
Barqs
Sprite MMLemonade SeagramsGingerAle MelloYello HiC Powerade
Raspberry Cherry Peach Strawberry FruitPunch Grape Fanta Dasani Lime Vanilla Lemon Orange
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS NNS
HFCS Water Ice Carb Water Product Switches And Lighting
Errors Alerts Notices
User Interface
Operating System System Configuration Service Menu Language
Dashboard
Customer ViewUser Mode: CrewERR R
Operating System System Configuration Service Menu Language
Sold-Out Expired Agitation Needed Prime Needed Invalid - Remove
Crew dashboardThere are two ways to access the crew dashboard:
Secret Handshake
Opening the cartridge access door.
Secret handshakeOn the all brands consumer screen, place a finger on the lower left of the screen between the water icon and the red all brands button. Hold for five seconds to launch the crew dashboard.
6 | © 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401
when to replace an ingredient cartridgeproduct replacement
Customer ViewUser Mode: CrewERR
Return To Dashboard
Manual Override
Prime
Replace Ingredients
Operating System System Configuration Service Menu Language
Customer ViewUser Mode: CrewERR
Please prime/purge all newly inserted packages below:
Dasani ingredient appears to be expired.Remove
Coke temporarily unavailable - needs agitation.Prime
Return To DashboardAuto Prime Help
Please wait while the system agitates.
Operating System System Configuration Service Menu
Please prime/purge all newly inserted packages below:
Dasani ingredient appear to be expired.Remove
CokeDone
Auto Prime Ingredients
Prime: Completed
OK
Replacing ingredient cartridges starts with knowing when a cartridge is empty or unavailable.
The example above shows the cherry ingredient cartridge is empty, as a result cherry vanilla Hi-C® is grayed out and cherry Hi-C® shows unavailable when the user touches the cherry Hi-C® icon.
To view the amount of ingredient remaining within each cartridge, reference the level indicator next to the brand flavor.
Coke
9 / 26 / 14
CokeZero
10 / 26 / 14
DietCoke
10 / 26 / 14
CFDietCoke
10 / 26 / 14
Pibb
10 / 26 / 14
Barqs
10 / 26 / 14
Sprite
10 / 26 / 14
MMLemonade
10 / 26 / 14
SeagramsGingerAle
10 / 26 / 14
MelloYello
10 / 26 / 14
HiC
10 / 26 / 14
Powerade
10 / 26 / 14
Raspberry
10 / 26 / 14
Cherry
10 / 26 / 14
Peach
10 / 26 / 14
Strawberry
10 / 26 / 14
FruitPunch
10 / 26 / 14
Grape
10 / 26 / 14
Fanta
10 / 26 / 14
Dasani
10 / 26 / 14
Lime
10 / 26 / 14
Vanilla
10 / 26 / 14
Lemon
10 / 26 / 14
Orange
10 / 26 / 14
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS
10 / 26 / 14
NNS
10 / 26 / 14
HFCS Water Ice Carb Water ProductAgitation
Switches AndLocks
Lighting
Errors Alerts Notices
User Interface
Operating System System Configuration Service Menu Language
Dashboard
Customer ViewUser Mode: CrewERR R
Operating System System Configuration Service Menu Language
Confirm the cartridge has been inserted into the correct slot and press “PRIME” on the cartridge replacement screen.
A new screen listing all brands/secondary flavors that require priming will appear. Press “Auto Prime”. reminder: The prime process lasts approximately 5-10 seconds depending on cartridge size, i.e., single or double. The process should NEVER be interrupted to dispense a drink.
Press “OK” once priming is complete.
Priming an ingredient cartridge simply removes any trapped air in the line and ensures guests receive a consistent, quality beverage. After replacing an empty cartridge follow the on-screen messages outlined below:
Cartridge prime procedure:
NOTE: Only press the Prime button ONCE! Pressing it more than once will needlessly repeat the Prime.
© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401 | 7
Remove cartridge and tray from dispenser and separate cartridge from plastic tray and recycle the outer paperboard box in accordance with local regulations. The plastic pouch can be disposed of with your solid waste.
Remove the empty ingredient cartridge from the plastic tray.
Clean tray with Kay-5 sanitizer or detergent cleanser and wipe QPM (Quad Pump
Module) probe that inserts into cartridge with Kay-5 until cloth comes away clean.
Open new cartridge using perforated cartridge opening flap.
Remove (outer) white dust-cap prior to placing cartridge into plastic tray.
Always place ingredient cartridge into plastic tray and ensure plastic fitment from
cartridge pouch aligns with tray.
Ensure the ingredient cartridge is aligned with the slot found on the plastic tray.
Remove safety seal prior to inserting into the dispenser.
Insert cartridge and close lower door.
Follow on-screen instructions to complete the cartridge prime process
(instructions on page 6).
product replacement
replacing an ingredient cartridge
Reminder: Always replace any missing or damaged cartridge doors or plastic trays immediately to prevent dispensing issues. Replacement doors and plastic trays can be ordered by calling 1-800-241-COKE (2655)
8 | © 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401
product replacement
managing ingredient cartridges and traysSmartPAK™ (paperboard) cartridges are lightweight, recyclable, and designed to optimize backroom storage space. Push & Click Ingredient Trays
Inventory & Quick Replacements: • Be prepared during rush periods! Place fast moving ingredient cartridges
in extra trays and stage near dispenser for fast change outs.
• Use your oldest ingredient cartridges on hand first, i.e. “FIRST-IN ~ FIRST-OUT.”
• Always ensure ingredient cartridges are organized by “enjoy by dates” to effectively
manage inventory.
Storage Conditions: • Avoid placing cartridges and plastic
trays near any heat source, standing water, or cleaning solutions.
Cleaning Trays: • Black plastic cartridge trays should be ‘hand washed’ only. Use detergent cleanser, followed by Kay 5 sanitizer
or approved equivalent and allow to air dry. NEVER PLACE IN A
DISHWASHER. Placing trays in a dishwasher may warp the trays over time.
Some outlets will convert to an updated Push & Click ingredient tray. To install these new trays follow the instructions below:
Prior to installation, hand wash trays using only detergent cleanser and Kay-5 sanitizer or an approved equivalent.
Replace each cartridge one at a time. This is crucial to ensure ingredient cartridges remain in the proper slot.
Open the cartridge door and remove the cartridge tray.
If you’re installing a Push & Click Tray, remove the cartridge door and thoroughly clean the cartridge slot and probe (see page 7).
Remove the ingredient cartridge from the existing tray and swap into the new Push & Click tray. Then, insert the cartridge into the slot and push until you hear the white latch click into place.
Once you install the new ingredient trays, close the dispenser door. On the Dashboard screen, select “Prime All.”
© 2018 The Coca-Cola Company | Coca-Cola Freestyle® 91OO User Guide | Confidential information of The Coca-Cola Company
page 8 | product replacement
• Always remove and replace ONE CARTRIDGE at a time to avoid inserting it into the incorrect slot.
• Black plastic cartridge trays should be “hand washed” only using detergent cleanser and Kay-5 sanitizer or an approved equivalent and NEVER PLACED IN A DISHWASHER. Placing trays in a dishwasher may warp the trays over time.
• Staging of ingredient cartridges and plastic trays for your most popular brands and flavors will make the cartridge change-out process more efficient and avoid delays during peak periods.
• Never stack cartridges more than six (6) high.
• Always rotate ingredient cartridges after each delivery.
• Always use your oldest ingredient cartridges on hand first, i.e. “FIRST-IN ~ FIRST-OUT”.
• Avoid placing cartridges near any heat source, standing water, or cleaning solutions.
Proper handling of the ingredient cartridges and plastic trays is extremely important to ensure proper operation of the Coca-Cola Freestyle® 91OO dispenser.
handling ingredient cartridges
NEW
Traditional Trays Push & Click Trays
© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401 | 9
HFCS sweetener dashboard resetproduct replacement
UNIT
FLOW CONTROL
BTM
SHELF
MID
SHELF
TOP
SHELF
AC
Should your HFCS become completely empty, it is important to be aware of the alert. A red light appears in the top right corner to signify an alert or error.
To ensure HFCS is empty, look for the “SOLD-OUT” Icon in the HFCS box.
If all HFCS bag-in-boxes are empty, access the drop-down menu at top of the screen. The drop-down path is “SERVICE MENU,” then “CARTRIDGE OR PACKAGE REPLACEMENT,” then “HFCS”.
Follow the replacement instructions on screen and press “RESET HFCS”.
You will be prompted to press “RESET” again.
When the HFCS BIB is empty, you will need to replace it and RESET the HFCS module following these steps:
Coke10 / 26 / 14
100% To Empty
CokeZero10 / 26 / 14
100% To Empty
DietCoke10 / 26 / 14
100% To Empty
CFDietCoke10 / 26 / 14
100% To Empty
Pibb10 / 26 / 14
100% To Empty
Sprite10 / 26 / 14
100% To Empty
MMLemonade10 / 26 / 14
100% To Empty
SeagramsGingerAle10 / 26 / 14
100% To Empty
MelloYello10 / 26 / 14
100% To Empty
HiC10 / 26 / 14
100% To Empty
Raspberry10 / 26 / 14
100% To Empty
Cherry10 / 26 / 14
100% To Empty
Peach10 / 26 / 14
100% To Empty
Strawberry10 / 26 / 14
100% To Empty
FruitPunch10 / 26 / 14
100% To Empty
Grape10 / 26 / 14
100% To Empty
Fanta10 / 26 / 14
100% To Empty
Dasani10 / 26 / 14
100% To Empty
Lime10 / 26 / 14
100% To Empty
Vanilla10 / 26 / 14
100% To Empty
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS NNS10 / 26 / 14
Customer ViewUser Mode: CrewERR R
Coke
10 / 26 / 14
100% To Empty
CokeZero
10 / 26 / 14
100% To Empty
DietCoke
10 / 26 / 14
100% To Empty
CFDietCoke
10 / 26 / 14
100% To Empty
Pibb10 / 26 / 14
100% To Empty
Barqs
10 / 26 / 14
100% To Empty
Sprite
10 / 26 / 14
100% To Empty
MMLemonade
10 / 26 / 14
100% To Empty
SeagramsGingerAle
10 / 26 / 14
100% To Empty
MelloYello
10 / 26 / 14
100% To Empty
HiC
10 / 26 / 14
100% To Empty
Powerade
10 / 26 / 14
100% To Empty
Raspberry
10 / 26 / 14
100% To Empty
Cherry
10 / 26 / 14
100% To Empty
Peach
10 / 26 / 14
100% To Empty
Strawberry
10 / 26 / 14
100% To Empty
FruitPunch
10 / 26 / 14
100% To Empty
Grape
10 / 26 / 14
100% To Empty
Fanta
10 / 26 / 14
100% To Empty
Dasani
10 / 26 / 14
100% To Empty
Lime
10 / 26 / 14
100% To Empty
Vanilla
10 / 26 / 14
100% To Empty
Lemon
10 / 26 / 14
100% To Empty
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS NNS
10 / 26 / 14
HFCS Water Ice Carb Water ProductAgitation
Switches AndLocks
Lighting
Errors Alerts Notices
User Interface
Operating System System Configuration Service Menu Language
Dashboard
Customer ViewUser Mode: CrewERR R
Operating System System Configuration Service Menu Language
Cartridge
HFCS
NNS
Cartridge or Package Replacement...
RFID Scanned Product Info
Operations...
Products...
Service...
Cleaning and Maintenance
Text Troubleshooting...
Open Lower Door
Tools...
Troubleshooting
Service History and Logging
Dispenser Startup
DSC Utility
Operating System System Configuration Service Menu Language
Customer ViewUser Mode: CrewERR
Change HFCS 65
Return To Dashboard
Reset HFCS
Press Reset after replacing HFCS package.
Reset Cancel
Reset HFCS
Operating System System Configuration Service Menu Language
Customer ViewUser Mode: CrewERR
Change HFCS 65
Return To Dashboard
Reset HFCS
Press Reset after replacing HFCS package.
Reset Cancel
Reset HFCS
Once the HFCS BIB is empty, all full calorie beverage icons on the home screen will GRAY OUT.
Push & Click Trays
10 | © 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401
product replacement
HFCS (High Fructose Corn Sweetener)
• Used for all full-calorie beverages
• HFCS comes in 5.0 gal BIB (same size as current BIB) and is identical to changing your BIB syrup boxes
• HFCS shelf life – 120 days
• Each 5.0 gal HFCS BIB will yield approximately 239 20 oz. finished beverages – number of servings varies by product mix
replacing HFCS sweetener
Procedure to replace HFCS BIB
Double check to see how much product is left by lifting the box.
Use a cloth to catch any spills, and turn connector counterclockwise to loosen.
Remove connector and replace with new HFCS sweetener BIB.
Scrub using the blunt end of the nozzle & injector ring brush (#149326) and soak in approved sanitizer solution (Kay-5). Wait two minutes and repeat with clean sanitizer.
Open the box and pull out the fitment. CAUTION: DO NOT USE A SHARP OBJECT TO OPEN
Attach the connector to the fitment and turn clockwise to tighten.
ENJOY BY:MM/DD/YYYY1234567890
ENJOY BY:MM/DD/YYYY1234567890
ENJOY BY:MM/DD/YYYY1234567890
ENJOY BY:MM/DD/YYYY1234567890 ENJOY BY:
MM/DD/YYYY1234567890
ENJOY BY:MM/DD/YYYY1234567890
ENJOY BY:MM/DD/YYYY1234567890
ENJOY BY:MM/DD/YYYY1234567890
© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401 | 11
NNS (Non-Nutritive Sweetener)
• NNS comes in 2.5 gal BIB (same size as current 2.5 gal BIB)
• NNS shelf life – 75 days
• NNS labeling identification – includes 6 digit hexadecimal (alphanumeric) code for tracking and service support
• Each 2.5 gal NNS BIB will yield approximately 830 20 oz. finished beverages – number of servings varies by product mix
replacing NNS sweetenerproduct replacement
Procedure to replace NNS BIB
Use the secret handshake to access the dashboard (reference page 5). Click on Service Menu > Cartridge Packaging > NNS.
Enter the code on the NNS box into the NNS code screen. Touch enter and the door will open once code is accepted.*
Lift up front door of NNS compartment to close. Close the lower door when finished. When complete, always dispense one diet drink to ensure proper operation of dispenser.
123456123456123456
123456123456123456
123456123456123456123456123456123456123456
123456123456123456
246810246810
Coke10 / 26 / 14
100% To Empty
CokeZero10 / 26 / 14
100% To Empty
DietCoke10 / 26 / 14
100% To Empty
CFDietCoke10 / 26 / 14
100% To Empty
Pibb10 / 26 / 14
100% To Empty
Barqs10 / 26 / 14
100% To Empty
Sprite10 / 26 / 14
100% To Empty
MMLemonade10 / 26 / 14
100% To Empty
SeagramsGingerAle10 / 26 / 14
100% To Empty
MelloYello10 / 26 / 14
100% To Empty
HiC10 / 26 / 14
100% To Empty
Powerade10 / 26 / 14
100% To Empty
Raspberry10 / 26 / 14
100% To Empty
Cherry10 / 26 / 14
100% To Empty
Peach10 / 26 / 14
100% To Empty
Strawberry10 / 26 / 14
100% To Empty
FruitPunch10 / 26 / 14
100% To Empty
Grape10 / 26 / 14
100% To Empty
Fanta10 / 26 / 14
100% To Empty
Dasani10 / 26 / 14
100% To Empty
Lime10 / 26 / 14
100% To Empty
Vanilla10 / 26 / 14
100% To Empty
Lemon10 / 26 / 14
100% To Empty
Orange10 / 26 / 14
100% To Empty
OK
Sold-out
Expired
Agitation Needed
Prime Needed
Invalid - Remove
HFCS NNS10 / 26 / 14
HFCS Water Ice Carb Water ProductAgitation Switches AndLocks Lighting
Errors Alerts Notices
User Interface
Operating System System Configuration Service Menu Language
Dashboard
Customer ViewUser Mode: CrewERR R
Operating System System Configuration Service Menu Language
Operating System System Configuration Service Menu Language
Customer ViewUser Mode: CrewERR
Change NNS Package
NON-NUTRATIVE SWEETENER BLEND
CODE:
Return To Dashboard
Manually type the content of the label’s code into the following field:
1 2 3 A B C
4 5 6 D E F
7 8 9 0 Backspace
Code: 288F49
Clear
Enter
Pull down front door of NNS compartment and release locking lever (lever moves from right to left).
123456123456123456
Remove empty NNS package and then use an approved sanitizer solution to clean the NNS white connector and storage area behind compartment door.
Remove cap from the new NNS package. Place box in the compartment with the arrows on the package facing up. Reattach the NNS connector then move lever to secure.*Should you encounter issues
with dispenser accepting NNS alphanumeric code, first try
a different NNS package or contact Coca-Cola Phone Fix® for assistance, 1-800-241-COKE (2653).
12 | © 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401
maintenance
checking/refilling iceHow to check/fill iceMaintaining the proper ice level is critical to ensuring your guest receives a quality beverage. If using a top-mount ice maker, follow established procedures for checking ice level. If you fill the ice manually, check to ensure ice is at least 1/3 full at all times. Fill the ice bin by following the steps illustrated below:
Fill a clean bucket with ice.
Safely lift and remove ice bin lid.
Dump the ice in the ice bin and fill until full. (approximately 2" from the top – do not overfill)
Replace ice bin lid.
NOTE: Store bought or “bagged ice” SHOULD NEVER BE USED as it may seriously damage the Coca-Cola Freestyle® 9000 dispenser ice bin.
1/3 full
2/3 full
full
Ice bin should NEVER be less than one-third full
© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401 | 13
How to properly clean the Coca-Cola Freestyle® nozzle
Locate the nozzle. Using a clean cloth to protect your fingers, twist nozzle counter-clockwise, and then pull down to remove.
Scrub the nozzle at a 45 degree angle with detergent cleanser using an approved nozzle brush (Coke part# 954412).
Rinse the nozzle in warm, clean, drinkable water.
Place the nozzle in a prepared sanitizer solution (Kay-5 or approved equivalent sanitizer) shake nozzle tip when submerging to remove any air bubbles and soak the nozzle in the sanitizer solution for no more than 5 minutes. CAUTION: DO NOT SOAK NOZZLES OVERNIGHT!
Rinse using the rest of the sanitizer solution, scrub underneath the nozzle ring area (area where the nozzle connects) using a nozzle brush at a 45° angle or a clean cloth. Scrub the nozzle upper ring and inner body using wire handled and thick bristled nozzle brush. Allow to sit for 2 minutes. Repeat.
Allow the nozzle to “AIR DRY”, then use a clean cloth to reinstall nozzle and lock into place turning clockwise. Take extra care to ensure the nozzle is inserted completely and locked into place.
How to properly clean the exterior surfaces
Using a clean cloth and approved sanitizer solution, wash the ice lever and allow solution to run down the drain.
Remove the cup rest. Wash and rinse the cup rest and drip tray in an approved sanitizing solution using a clean cloth. Then allow to air dry. NOTE: Follow all handwashing procedures as appropriate.
Pour water and approved sanitizer solution slowly down the drain. Ensure the drain empties properly.
Replace the cup rest in the drip tray. Check the cup rest periodically throughout the day and clean as needed.
Using a clean cloth and approved sanitizer solution, wipe all exterior surfaces, including upper and lower cabinet doors, touch screen, and ADA interface area.
Reinforce with crew to always clean the touch screen periodically throughout the day as salty fingers could cause abrasions to the screen surface over time.
maintenance
cleaning nozzle and exterior surfaces
14 | © 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401
How to properly clean the drain Prepare 1 packet of approved sanitizer with 2.5 gallons of water
Remove the cup rest. Wash the cup rest in a sink using an approved sanitizing solution.
Wash the drip tray using a clean cloth and an approved sanitizing solution. Rinse and allow sanitizing solution to run down the drain.
Pour water and approved sanitizer mixture slowly down drain. Ensure the drain empties properly.
Replace the cup rest in the drip tray.
How to properly clean the NNS compartment and connector
This cleaning task should be completed every time a box of NNS is changed and whenever you notice “white” crystals forming on the NNS connector.
Remove the NNS box from compartment. (Reference page 11)
Use a clean cloth and sanitizer solution to clean the NNS compartment.
Use a clean cloth and sanitizer solution to clean the NNS connector.
Return the NNS box to the compartment and reconnect it. (Reference page 11)
123456123456123456
123456123456123456123456
123456123456123456
123456123456123456
123456123456123456
cleaning NNS area and drainmaintenance
© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401 | 15
How to properly clean the ice chute Turn off power to the dispenser.
Remove the lower chute by carefully pulling on the front lip of the power chute. It should disengage and pull forward.
Remove the upper chute by carefully pulling on the upper lip of the upper chute. It should disengage and pull forward.
Wash the upper and lower chute and ice chute body area with approved sanitizing solution (Kay-5).
Soak upper and lower chutes in Kay 5 sanitizing solution for 2 minutes.
Use a clean, sanitized towel or cloth to wipe the ice chute body area.
Reinstall the upper ice chute by pushing up and into the ice chute body until a click sound is made. When reinstalling the upper ice chute, ensure the arrow on outside of ice chute is pointing toward the dispenser and ice opening.
Reinstall the lower ice chute by pushing up and into the bottom of the upper ice chute until a click sound is made.
Turn on power to the dispenser, allowing a few minutes for dispenser to complete standard start-up procedure. Then test to ensure the dispenser is operating properly, i. e., dispense a small amount of ice into a cup.
UNIT
FLOW
CONTROL
BTM
SHELF
MID
SHELF
TOP
SHELF
AC
UNIT
FLOW
CONTROL
BTM
SHELF
MID
SHELF
TOP
SHELF
AC
cleaning ice chutemaintenance
16 | © 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401
maintenance
small parts and cleaning tipsCoca-Cola recommends Kay-5® Sanitizer, or a comparable food-grade chlorine sanitizer.If using Kay-5 brand, add 1 oz. packets of Kay-5 to 2.5 gallons of clean, warm water in a clean, 5-gallon bucket.
CAUTION: When using a chlorinated detergent other than Kay-5, follow the instructions to produce a 100 ppm chlorine sanitizer solution.
REMINDER: Kay-5 Sanitizer, cleaning brush and replacement nozzle can be ordered by calling 1-800-241-COKE (2653).
DO NOT use bleach, or any unapproved chemicals!
DO NOT soak any parts overnight!
DO NOT use scouring pads, steel wool or any abrasive material. It will scratch the surface and result in rusting/pitting!
DO NOT use paper towels. They may break apart and clog the drain!
DO NOT pour hot liquids into the drain! (greater than 125˚F – 51.6˚C)
CAUTION: WHAT NOT TO DO...
microfiber cloth #127723
single door assembly #149269
double door assembly #149270
Kay-5 Sanitizer #24041
single cartridge Tray
#140881
double cartridge Tray
#140882 (2 trays)
nozzle tip #144700
ice chute brush #143257
drain cleaning brush
#144925
wire handled nozzle brush
#16586
nozzle & injector ring brush #149326
microfiber cartridge sleeve
#149325
cartridge slot cleaning tool
#149324
Customers may order up to $25 worth of the following small parts per location.Call The Coca-Cola service number 1-800-241-COKE (2653) and request a small parts order.
NOTE: Shipping request other than standard ground transportation may be charged to your outlet.
upper ice chute #122804
lower ice chute #122805
self serve drip tray spider drain
#122829
© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401 | 17
Weekly tasksCHECK-CIRCLE Clean ingredient cartridge trays with an approved
sanitizer solution.
CHECK-CIRCLE Remove and clean manual ice fill lid with warm water and approved sanitizer solution.
CHECK-CIRCLE Clean exterior surfaces of top mount ice maker (if applicable).
Monthly tasksCHECK-CIRCLE Unplug the dispenser.
CHECK-CIRCLE Remove ALL ice by using the ice dispense lever.
CHECK-CIRCLE Pour warm water slowly into the bin (not over the ice chute) to melt the remaining ice on the cold plate.
CHECK-CIRCLE Spray approved sanitizing solution onto all internal surfaces of ice bin.
CHECK-CIRCLE Using a long brush, clean areas within reach inside the bin.
CHECK-CIRCLE Spray approved sanitizing solution on all internal surfaces again, allow time to drain and dry.
CHECK-CIRCLE Return to normal operation.
Daily tasksCHECK-CIRCLE Clean and sanitize nozzle and nozzle ring
(See cleaning nozzle and exterior surfaces on page 13).
CHECK-CIRCLE Clean ice chute with clean cloth or clean brush and approved sanitizer solution.
CHECK-CIRCLE Clean and sanitize ice and beverage Levers.
CHECK-CIRCLE Pour warm sanitizer solution SLOWLY down the drain.
CHECK-CIRCLE Check the cup rest periodically throughout the day and clean as needed.
CHECK-CIRCLE Using a clean soft cloth and approved sanitizing solution, wipe down all exterior surfaces, including:
» Touch screen
» Splash plate
» Exterior of drain pan (if applicable)
» ADA interface and front/side panels REMINDER: Always clean the touch screen periodically throughout the day.
CHECK-CIRCLE Wash and rinse the cup rest and drain pan in an approved sanitizing solution using a clean cloth. Then allow to air dry.
daily, weekly, and monthly tasksmaintenance
18 | © 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401
NOTE:If you have lost the Manager Password provided during installation, please call 1-800-241-COKE (2653)for assistance.
Managers can lock the Coca-Cola Freestyle dispenser to prevent drinks from being poured without having to manually power off the unit.
1 Touch the Water image on the screen.
3 Touch the Current Mode area at the bottom of the screen and select Manager Mode.
2 Touch the three (3) areas of the Coca-Cola image in the order shown to access “Crew Mode” on the touch screen.
HFCS Water Ice Carb Water ProductAgitation
Switches and Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4 Using the Virtual Keypad, enter the Manager password provided for your location, and then press Enter.
5 At top of screen, select “system Configuration,” then select “Prohibit Dispense.”
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
The dispenser will remained locked until unlocked by a manager.User Mode: Manager
Service Menu
Prohibit DispenseEnter
1
2 3
NOTE:If you have lost the Manager Password provided during installation, please call 1-800-241-COKE (2653)for assistance.
Managers can lock the Coca-Cola Freestyle dispenser to prevent drinks from being poured without having to manually power off the unit.
1 Touch the Water image on the screen.
3 Touch the Current Mode area at the bottom of the screen and select Manager Mode.
2 Touch the three (3) areas of the Coca-Cola image in the order shown to access “Crew Mode” on the touch screen.
HFCS Water Ice Carb Water ProductAgitation
Switches and Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4 Using the Virtual Keypad, enter the Manager password provided for your location, and then press Enter.
5 At top of screen, select “system Configuration,” then select “Prohibit Dispense.”
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
The dispenser will remained locked until unlocked by a manager.User Mode: Manager
Service Menu
Prohibit DispenseEnter
1
2 3
NOTE:If you have lost the Manager Password provided during installation, please call 1-800-241-COKE (2653)for assistance.
Managers can lock the Coca-Cola Freestyle dispenser to prevent drinks from being poured without having to manually power off the unit.
1 Touch the Water image on the screen.
3 Touch the Current Mode area at the bottom of the screen and select Manager Mode.
2 Touch the three (3) areas of the Coca-Cola image in the order shown to access “Crew Mode” on the touch screen.
HFCS Water Ice Carb Water ProductAgitation
Switches and Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4 Using the Virtual Keypad, enter the Manager password provided for your location, and then press Enter.
5 At top of screen, select “system Configuration,” then select “Prohibit Dispense.”
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
The dispenser will remained locked until unlocked by a manager.User Mode: Manager
Service Menu
Prohibit DispenseEnter
1
2 3
Managers can lock the Coca-Cola Freestyle dispenser to prevent drinks from being poured without having to manually power off the unit.
Touch the User Mode area at the bottom of the screen and select Manager Mode.
Access the dashboard. See page 5 of this guide for instructions on accessing dashboard.
Using the virtual keypad, enter the Manager password provided for your location, and then press Enter.
At top of screen, select system Configuration, then select Prohibit Dispense. The dispenser will remain locked until unlocked by a manager.
NOTE:If you have lost the Manager Password provided during installation, please call 1-800-241-COKE (2653)for assistance.
Managers can lock the Coca-Cola Freestyle dispenser to prevent drinks from being poured without having to manually power off the unit.
1 Touch the Water image on the screen.
3 Touch the Current Mode area at the bottom of the screen and select Manager Mode.
2 Touch the three (3) areas of the Coca-Cola image in the order shown to access “Crew Mode” on the touch screen.
HFCS Water Ice Carb Water ProductAgitation
Switches and Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4 Using the Virtual Keypad, enter the Manager password provided for your location, and then press Enter.
5 At top of screen, select “system Configuration,” then select “Prohibit Dispense.”
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
The dispenser will remained locked until unlocked by a manager.User Mode: Manager
Service Menu
Prohibit DispenseEnter
1
2 3
NOTE:If you have lost the Manager Password provided during installation, please call 1-800-241-COKE (2653)for assistance.
Managers can lock the Coca-Cola Freestyle dispenser to prevent drinks from being poured without having to manually power off the unit.
1 Touch the Water image on the screen.
3 Touch the Current Mode area at the bottom of the screen and select Manager Mode.
2 Touch the three (3) areas of the Coca-Cola image in the order shown to access “Crew Mode” on the touch screen.
HFCS Water Ice Carb Water ProductAgitation
Switches and Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4 Using the Virtual Keypad, enter the Manager password provided for your location, and then press Enter.
5 At top of screen, select “system Configuration,” then select “Prohibit Dispense.”
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
The dispenser will remained locked until unlocked by a manager.User Mode: Manager
Service Menu
Prohibit DispenseEnter
1
2 3
NOTE:If you have lost the Manager Password provided during installation, please call 1-800-241-COKE (2653)for assistance.
Managers can lock the Coca-Cola Freestyle dispenser to prevent drinks from being poured without having to manually power off the unit.
1 Touch the Water image on the screen.
3 Touch the Current Mode area at the bottom of the screen and select Manager Mode.
2 Touch the three (3) areas of the Coca-Cola image in the order shown to access “Crew Mode” on the touch screen.
HFCS Water Ice Carb Water ProductAgitation
Switches and Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4 Using the Virtual Keypad, enter the Manager password provided for your location, and then press Enter.
5 At top of screen, select “system Configuration,” then select “Prohibit Dispense.”
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
The dispenser will remained locked until unlocked by a manager.User Mode: Manager
Service Menu
Prohibit DispenseEnter
1
2 3
maintenance
prohibit dispense
If you have lost the Manager Password provided during installation, please call 1-800-241-COKE (2653) for assistance.
© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401 | 19
maintenance
unlock dispenser
If the screen is touched during Lock Dispenser
mode, a warning will appear.
Procedure to unlock machine when in prohibit dispense mode
Touch LOGIN. Using the virtual keypad, enter the Manager password provided for your location, and then press ENTER. 2 Using the Virtual Keypad, enter the
Manager password provided for your location, and then press Enter.
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
Enter
2 Using the Virtual Keypad, enter the Manager password provided for your location, and then press Enter.
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
Enter
NOTE:If you have lost the Manager Password provided during installation, please call 1-800-241-COKE (2653)for assistance.
Managers can lock the Coca-Cola Freestyle dispenser to prevent drinks from being poured without having to manually power off the unit.
1 Touch the Water image on the screen.
3 Touch the Current Mode area at the bottom of the screen and select Manager Mode.
2 Touch the three (3) areas of the Coca-Cola image in the order shown to access “Crew Mode” on the touch screen.
HFCS Water Ice Carb Water ProductAgitation
Switches and Locks
Lighting User Interface
A
Open
B
Open
C
Open
D
Open
A
Grape
B
Peach
C
HCA
D
HCB
A
Orange
B
Lemon
C
Lime
D
Vanilla
A
Raspberry
B
Cherry
C
Fruitpunch
D
Strawberry
B
Open
C
Open
D
Open
C
MMlemonade
A
Fanta
B
Dasani
C
TeaBaseA
D
TeaBaseB
A
PoweradeA
B
PoweradeB
C
PoweradeOpt
A
NNS
B
SpriteB
A
SpriteA
D
MMlemonade
D
PoweradeOpt
B
CokeB
C
CFDietCokeA
A
PibbA
B
PibbB
D
BarqsB
A
Antifoam
B
Open
C
VaultA
A
CokeA
B
DietCokeB
A
DietCokeA
D
CFDietCokeB
C
CokeZeroA
D
CokeZeroB
C
BarqsA
D
VaultB
Operating System System Configuration Service Menu
User Mode: Manager Consumer View
4 Using the Virtual Keypad, enter the Manager password provided for your location, and then press Enter.
5 At top of screen, select “system Configuration,” then select “Prohibit Dispense.”
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
The dispenser will remained locked until unlocked by a manager.User Mode: Manager
Service Menu
Prohibit DispenseEnter
1
2 3
2 Using the Virtual Keypad, enter the Manager password provided for your location, and then press Enter.
NOTE:If the screen is touched during Lock Dispenser mode, a warning will appear.
Enter
20 | © 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401
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notes
© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401 | 21
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notes
22 | © 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401© 2020 The Coca-Cola Company | Coca-Cola Freestyle® 9000 User Guide | Confidential information of The Coca-Cola Company | v1.200401