A generation disrupted2019 Deloitte Global
Millennial Survey
Views of the economy, social/political environment, and business are at all-time lows:
Believe economy will improve in the next year
Believe social/political environment will improve in the next year
Believe business has a positive impact on society
76%
45%36%
45%
61%
33%26%
55%
22%
2017
2018
2019
2017
2018
2019 2017
2018
2019
These younger generations lack trust in traditional institutions ...
26% 24% 27%30%
45%41%
45% 49%
Have 0% trust in traditional media
Have 0% trust in business leaders
Have 0% trust in political leaders
Have 0% trust in religious leaders
Millennials Gen Zs
... are concerned about the world around them ... are skeptical about their online safety
Top 3 personal millennial concerns
29%Climate change/protecting
the environment/natural disasters
22%Income inequality/
distribution of wealth
21%Unemployment
Top 3 personal Gen Z concerns
29%Climate change/protecting
the environment/natural disasters
19%Unemployment
19%Terrorism
Fear being thevictim of online fraud
Fear identity theft
Are concerned about how organizations
share their personal data with one another
... and have a complicated relationship with social media.
In business, disruption can promote innovation, growth, and agility. But unbridled disruption and societal discord has created a “generation disrupted.”
In this year’s survey, millennials and Generation Zs are expressing uneasiness and pessimism about their careers, their lives, and society.
79%76%
78%75%
78%72%
Agree that they’d be physically healthier if they reduced time spent on social media
63%64%
Agree that they’d be happier if they reduced time spent on social media
59%60%
Agree that, on balance, social media does more harm than good
54%55%
Agree that they would like to completely stop using social media
38%41%
Their priorities have evolved—or at least been delayed—by financial or other constraints.
Percent indicating they have the following ambitions:
57% 57%See/travel the world
49% 52%Buy homes of their own
52% 56%Earn a high salary/be wealthy
46% 47%Make positive impacts on community/society
39% 45%Have children/start families
Millennials’ values affect their consumer relationships ...
Percent who would adjust their relationships with business:
38%
Its ethical behavior
Has products/services that positively or negatively impact the environment/society
The behavior or comments of a single company leader
The amount of personal data it requests from you
Its position on political matters
42%
36%
21%
19%
17%
37%
29%
31%
28%
Stop/lessen Start/deepen
... and their relationships with employers.
Millennials Gen Zs
Percent who would look to leave employers that didn't prioritize these issues, and how soon:
Up to 2 years Over 5 years
Providing a motivating and stimulating working environment
Having a positive impact on local communities
Offering flexible working practices (i.e., hours and location)
Supporting healthy work/life balance for its people
Diversity and inclusion
Supporting people’s development through training, mentors, etc.
59% 74%54%
56%
56%
63%
55%
73%
71%
75%
71%
See A generation disrupted for more information on the 2019 survey.www.deloitte.com/millennialsurvey
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