A SPARK THAT IGNITES A NEW APPROACH
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Teneo is a Specialist Integrator of Next-Generation Technology. We help global organizations achieve better network performance, greater security, faster, more manageable storage and more agile applications.
We’re the spark that ignites a new
approach to technology. We’re the catalyst
for speeding up change and accelerating
growth. We’re specialists who combine
expert technical knowledge with solid
commercial understanding to help our
customers think differently and open
their minds to new possibilities. And we’re
passionate about what we do.
Our resources, skills and locations mean
we’re agile and adaptable. From our offices
in the USA, UK, France and Australia, we
deliver award-winning consultancy, design
and managed services.
Teneo delivers carefully selected,
pioneering technologies and services
that provide global, innovative
organizations with a competitive
edge.
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CONTENTS03: A SPARK THAT IGNITES A NEW APPROACH
04–05: OPENING MINDS TO NEW POSSIBILITIES
06–07: DELIVERING NEXT- GENERATION TECHNOLOGY
08–09: RELEASING OUR CUSTOMERS’ POTENTIAL
10–11: INSPIRATIONAL RELATIONSHIPS
12–14: PRINCIPLED LEADERSHIP
OPENING MINDS TO NEW POSSIBILITIES
/05/04
OUR VALUES UNDERPIN OUR BELIEFS. THEY ARE: INTEGRITY, COMMITMENT TO EXCELLENCE, RESPECT, GROWTH, CORPORATE SOCIAL RESPONSIBILITY, EMPLOYEE WELLBEING AND ACCOUNTABILITY.
Our mission is to open minds to new possibilities. It guides all our actions and decisions.
In a world where organizations are
faced with daunting IT challenges, our
role is to help; help you make profitable
investments in technology, help you
improve efficiencies and help you work
smarter and faster. We see technology as
a mechanism for standing out, achieving
strategic goals and creating future
growth for our customers, colleagues
and partners. Our Corporate Social
Responsibility initiatives reflect this view
and create opportunities for the global
communities within which we work.
We’re focused, down to earth
and energetic people who start
conversations that make things
happen and put customers at the
heart of everything we do.
Sharing our industry knowledge and
technology innovations helps you achieve
professional and personal success.
And by going above and beyond to
deliver on our promises, we build long-
term relationships with our customers
– they trust the people they deal with,
respect our opinions and are inspired
and excited by our recommendations.
Our people are surprising, driven and
likeable and they believe in thinking big,
always being open-minded, curious and
inspired. They give without expecting
anything in return.
DELIVERING NEXT-GENERATION TECHNOLOGY
Storage
We’re all creating more
data than ever before, from
more locations and on more
devices. We’ll help you take full
control of how and where you
store it, and how you access
and secure it. Our storage
solutions are all geared to
address the challenges of
cost, complexity and risk.
Applications
Developing and delivering
business-critical applications
is a highly complex challenge.
It takes valuable time and
resources. We focus on helping
you bring new applications to
market faster. Applications that
are guaranteed to perform,
stay secure and provide the
expected level of service.
Security
Pressure on your network is
intense from authorized users,
as well as from potential and
real security threats. We’ll help
keep you out of the headlines
about security breaches. All
our security solutions integrate
to give you greater control
over applications, devices
and users, and keep you up
to date with all the scenarios
you’ve managed to avoid.
Our detect, resolve and
protect approach to security
will give you the visibility
and reporting you need to
achieve faster resolutions.
Network
As your business grows, your
network will come under
greater pressure. We focus
on network connectivity,
performance and automation.
Through proactive management,
we ensure that users have
consistent levels of service and
application performance.
Whether you’re consolidating
infrastructure, mobilizing
employees or exploring cloud
and virtualization, our approach
minimises risk, maximizes
performance and increases
the value of IT to your business.
OUR CONSULTATIVE
APPROACH AND OUR
BLEND OF TECHNOLOGIES
AND SERVICES HELP US
UNDERSTAND THE UNIQUE
NEEDS OF YOUR BUSINESS
AND OVERCOME YOUR
BIGGEST IT CHALLENGES.
/07/06
We partner with a carefully selected group of next-generation technology vendors and distributors. Working hard together, we’ve built a framework that promotes superior performance from and greater security of your business applications.
Our Professional Services
We’ll guarantee the efficient performance
of all your business applications.
We look at what you’ve got, what’s
happening now and what’s planned for
the future. Only then will we provide
our best recommendation of services
and next-generation technologies.
Our Managed Services
Successful organizations are always
evolving. So your security, network,
storage and applications are continuously
developing – and new initiatives are
constantly landing on your plate. We’ll
take on the management workload on
your behalf. The result? Round-the-
clock performance from your next-
generation technology investments.
TENEO PROFESSIONAL & MANAGED SERVICES
Specialist Integrator of Next-Generation Technology
SECURITY NETWORK STORAGE
APPLICATIONS
Analyze
Next Generation
Technology
Global Services Team
Global Support Team
Maintain
ArchitectManage
ImplementMonitor
RELEASING YOUR POTENTIAL
Superior Service Management
Our services platform can
quickly embrace new and
emerging next-generation
technologies that are relevant
to you, so that we continue to
bring you new possibilities.
In addition, all our Consultants,
Technical Sales Specialists and
Support Engineers maintain
the highest accreditations
from our carefully selected
technology partners. As a result,
you can be confident you’re
getting the best advice on the
best-fit technologies from the
best qualified professionals.
You can rely on the real-world
experience of our technical
people and count on them to
resolve issues, often before
they become a problem.
We’re commercially astute too.
We understand how important
business continuity is to you.
By continuously improving the
performance of your networks
in line with your business
objectives, our services increase
the productivity of your users
and grow your profitability.
Flexibility
Every business is unique and
we customize our professional
services in line with the specific
needs of every customer.
From consulting services
and technical deployment to
managed services, support and
finance, our flexibility helps
meet your unique challenges.
You need us to be flexible in our
delivery model too. That’s why
we offer on-premise, remote
or cloud-based options.
And because today’s
businesses demand modern
finance options, Teneo offers
CapEx, OpEx and leasing
models that make purchasing
and maintaining your IT
estate more manageable.
Accountability
Customers rely on us as an
extension of their IT teams and
trust us to be accountable for
the operational responsibilities
we undertake on their behalf.
It’s a big responsibility,
which we take seriously. We
take the time to understand
the value that applications
bring to your business and
how you manage security,
governance and compliance.
We carry the ISO 9001 and
ISO 27001 certifications
from our UK office, which
means our group systems
and processes are quality
assured, and all the information
we hold is fully secure.
Support
We’re passionate about
customer support. Reflecting
this, our partners award us their
highest levels of accreditation
while customers themselves
give us a Customer Satisfaction
Score (CSAT) of 98%.
We’re very proud of this
achievement but we don’t allow
ourselves to be complacent.
That’s why we actively promote
customer service excellence
right across our organization.
This includes our worldwide
support teams based in the
USA, UK and Australia, who
handle more than 10,000
support incidents every year.
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Why Customers Trust Teneo
The Teneo Services Lifecycle is designed specifically to free up your IT personnel, allowing them to focus on strategic priorities and concentrate solely on performance and growth. This is achieved by delivering solutions that reduce costs, increase efficiency, improve return on your existing IT investments and by taking advantage of relevant new applications.
Our flexible services follow a proven
methodology, allowing customers
to focus on adding value to their
business while we add security and
performance to their infrastructure.
/08
“Having deployed the solution that Teneo recommended, gains in application performance were so dramatic that even the CEO commented he was happy that our issues had been identified and fixed.”
Ali Khan
Head of IT - Europe
Otsuka
“Our communications will work reliably when we need them – and that’s reassuring to know if we ever have to deploy our ICUs to a major incident. Teneo worked with us very closely on site, and we always found them extremely helpful.”
John White
ICT Communications Manager
Essex County Fire & Rescue Service
INSPIRATIONAL RELATIONSHIPS
“We demand full optimization and high performance from our IT infrastructure so we can help our customers produce highly effective pharmaceutical formulations in very short timeframes. When looking at ways to save time managing data storage, Teneo recommended a solution that immediately proved right for us. I would absolutely recommend Teneo to other companies that need a high-performing, application-aware IT environment.”
Paul Newman
Senior Manager - IT Architecture and Services
Colorcon
“As applications and documents continued to increase in size and complexity, our standard network technologies were becoming limiting and unsuitable for our infrastructure. Teneo provided a more cost effective, long-term solution that helped us to achieve extra network capacity and centralization.”
Bradley Tullett
Global Infrastructure Manager
Mott MacDonald
/10 /11
Producing great results for customers and building strong business relationships inspires us.
The service excellence and customer delight we deliver is reflected in their own words.
Piers CareyCEO
Piers co-founded Teneo in March 2000 and currently serves
as Chairman of the Board of Directors as well as Chief
Executive Officer. Piers inspires the Teneo team to realize
customer service excellence and has his own personal vision
to impact the education of one million children in Africa.
Marc SollarsCTO
Marc is our chief evangelist and a Company Director. In his role as
CTO, Marc has a passion for identifying next-generation technologies
that are early to market and can be integrated into Teneo’s services
portfolio. He also enjoys introducing these to our global customers.
James HallOperations Director
As a Company Director and Operations Director, James manages
Teneo’s service and support teams, systems and processes,
legal and contractual work, maintains our ISO certifications and
enthusiastically leads our Corporate Social Responsibility initiatives.
Carolyn ClarkCFO
Working across the Teneo group, Carolyn ardently leads the finance,
administration and logistics team to deliver accurate, effective and
very timely services to the business in a fast-paced environment.
Lauren FortuneMarketing Director
Lauren avidly promotes consistent customer experience across all
global touch points at Teneo. Her interest is in building customer
relationships that are mutually beneficial, leading to innovation
that enhances business for both Teneo and our customers.
Rachel HeadCOO
Rachel drives brand growth and sales across the group and directs
all Teneo HR initiatives, including employee satisfaction and
training. She’s a keen supporter of our corporate values, strives
to improve on our fantastic working environment and drives
our focus on excellence amongst employees and customers.
Richard JonesStrategy Director
Richard leads our strategy across the group and is responsible for
building, managing and motivating our global team to grow strategic
relationships with core customers and partners. Also a Company
Director, Richard has developed Teneo’s Sales Methodology, designed
to drive business growth and market share with a consultative style.
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PRINCIPLED LEADERSHIP
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Our leadership team is inspired by our company vision to deliver next-generation technology to 1000 customers through a world-class managed service. Creating new opportunities for innovation and growth, they’re driven to open minds to new possibilities and empower people to succeed.
Andrew HumphreyEMEA Sales Director
Andrew is a passionate believer that all contact with our
customers should be impeccable. Directing and implementing
the sales strategy across EMEA, his specialist experience includes
complex cloud and Data Center service engagements.
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Corporate Social Responsibility (CSR) is one of the core values shared by every member of the Teneo team. We take it very seriously and it’s strongly championed by our leadership team.
Investing in Education
Teneo has a real passion for
investing in education projects
that help some of the poorest
people in the world to escape a
life of poverty. The catalyst for
this was a trip Piers Carey, our
CEO, made to Ethiopia in 2011.
As well as building three schools
in Africa, we’ve sponsored a
bursary for a student from
Nigeria on the MSc Agriculture
and Development course at the
University of Reading, UK.
Volunteering
In addition to funding great
causes, every Teneo colleague
spends at least one day each
year on voluntary work either
for their chosen organization
or for one of our volunteering
schemes.
Local Sponsorship
Our CSR work includes support
for a number of charities as
well as sponsorships for local
sports teams and causes chosen
by colleagues, customers
and business partners. We’ve
helped to provide laptops for
local schools, supplied kit to
local sports teams, and have
sponsored numerous marathons,
bike rides and a recent ascent
of Mount Kilimanjaro in Tanzania.
CORPORATE SOCIAL RESPONSIBILITY
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“An open mind is the beginning of self-discovery and growth. We can’t learn anything new until we can admit that we don’t already know everything
Erwin G. Hall
USA Teneo Inc.
44330 Mercure Circle
Suite 260
Dulles
VA 20166
T: +1 703.212.3220
F: +1 703.996.1118
Australia Teneo Australia Pty Ltd
Level 20,
Tower 2 Darling Park,
201 Sussex Street
Sydney, NSW 2000
T: +61 2 8038 5021
F: +61 2 9012 0683
UK Teneo Ltd
20/21 Theale Lakes
Business Park
Moulden Way
Sulhamstead
RG7 4GB
T: +44 118 983 8600
F: +44 118 983 8633
France Teneo France S.A.S.
5, Place de la Pyramide
Tour Ariane
La Defense 9
92088 PARIS
T: +33 1 55 68 11 12
F: +33 1 55 68 10 00
HOW CAN TENEO HELP YOU TODAY?