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LEARNING 3.0: HOW EMPLOYEE-CENTRIC LEARNING CAN CHANGE DEVELOPMENT FOREVERFEBRUARY 2016
Zach Lahey, Research Analyst,Human Capital Management
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TODAY’S AGENDA:
1. From traditional to self-service learning
2. Variety is the spice of learning
3. Easy access to knowledge
4. Learning 3.0: the future
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ZACH LAHEY
Research Analyst, Human Capital Management
Expertise in the human capital management, HR, and research spaces.
Industry Experience: Research Analyst for Human Capital Management, Aberdeen
Group Senior Research Specialist at Forrester Research, Inc. Recruiter for two different startups, including TripAdvisor
Education: Bachelor of Arts, Dickinson College
Recent Research: Best Practices for Providing Employees with Knowledge They Can
Apply Today Best
Practice: Establish Strong Internal Relationships to Improve the Employee Experience
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DRAWN FROM WORLD-CLASS RESEARCH
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PACE: ABERDEEN’S MATURITY CLASS FRAMEWORK
!
PRESSURES ACTIONS CAPABILITIES ENABLERS
External and internal forces that impact an
organization’s market position,
competitiveness, or business operations.
The strategic approaches that an
organization takes in response to industry
pressures.
The business competencies (organization,
process, etc.) required to execute corporate
strategy.
The key technology solutions required to
support the organization’s
business practices.
What are Best-in-Class Companies doing
differently?
What pitfalls are they avoiding?
Why are they achieving greater success?
What technologies and services are enabling
them to succeed?
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ABERDEEN MATURITY CLASS FRAMEWORKDEFINING THE BEST-IN-CLASS
Selected Performance Criteria (KPI)
Employee Engagement
Revenue per FTE
Customer Satisfaction
Total Respondents
- Top 20%
- Middle 50%
- Bottom 30%Respondents are scored individually across KPIs
Best-in-Class
Industry Average
Laggard
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UNDERSTANDING WHAT IT TAKES TO ACHIEVE SUCCESS
What you need to do to become Best-in-Class: What processes you should have in
place What you need to measure Organizational changes you might
want to make Data / knowledge management
considerations Technologies you should evaluate
Best-in-Class
Industry Average
Laggard
P A C E
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IT’S TIME TO LEAVE TRADITIONAL LEARNING BEHIND
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SO MANY LEARNING APPROACHES…
Sources: http://www.higheredtechdecisions.com/images/uploads/distance_classroom.jpg; http://www.reliablecomputers.com.au/wp-content/uploads/2014/03/training.jpg; http://www.health.wa.gov.au/simulationlearning/images/medium-fidelity.jpg; http://www.gridalternatives.org/sites/default/files/assets/North%20Valley%20Images/job%20training%20content.JPG
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TRADITIONAL LEARNING IS AS POPULAR AS EVER
Source: Learning 3.0, How Does Your Organization Stack Up? Aberdeen Group
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TRADITIONAL LEARNING IS GREAT FOR STUDENTS
Source: https://www.edgehill.ac.uk/news/files/2013/04/ProspDay4_0017.jpg
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BUT THAT DOESN’T MEAN IT’S RIGHT FOR EMPLOYEES
Overall, businesses are using traditional techniques in an era that demands lightning-speed
responsiveness.
Such resources take a lot of time and effort, both of which are hard to come by on a frequent basis for
employees.
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THE TRUTH IS, TRADITIONAL LEARNING ISN’T ENOUGH ANYMORE
The combined effects of traditional learning paired with the consumerization of technology has made employees
more expectant than ever before about the knowledge that's bestowed upon them.
Thankfully, there are other options available to ensure employees can do what’s expected of them and more with
the time they have.
Notable alternatives are self-service and informal learning.
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EMPLOYEES NEED TO BE ABLE TO LEARN WHENEVER AND WHEREVER
Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group
Best-in-Class companies are
22% more likely than All Others to provide employees access to a self-service learning portal where they can easily
consume the applicable content necessary to support customers and their employers.
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THAT’S WHY SAVVY COMPANIES SUPPORT THEIR WORKFORCE AS MUCH AS POSSIBLE
Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group
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EMPLOYEES NEED A VARIETY OF RESOURCES NOWADAYS
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WITH SO MUCH VARIETY, IT’S IMPERATIVE TO BE CHOOSEY ABOUT LEARNING METHODS
Employees need reliable processes that they can access everyday and everywhere to ensure they can
handle their responsibilities.
Self-service gives employees access to applicable content to make more informed decisions. There’s
also mobile, social, user-generated content, and generally informal learning.
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IT’S IMPERATIVE FOR BUSINESSES TO HAVE A VARIETY OF RESOURCES THAT FIT DIFFERENT LEARNING STYLES AND EXPERIENCES
Best-in-Class companies are
76% more likely than All Others to deliver learning in different ways to
help cater to multiple learning styles and different generations in the workforce.
Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group
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THE ABILITY TO USE MOBILE DEVICES CAN MAKE SUPPORTING CUSTOMERS MORE EFFICIENT
With access to the right information from their mobile devices, employees can answer customers’
questions, pose questions to colleagues, watch videos, participate in internal social sites, and
consume additional content, anytime and anywhere.
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THAT’S WHY ON-THE-GO LEARNING IS PARAMOUNT TO EMPLOYEES’ SUCCESS
Source: http://txlabz.com/wp-content/uploads/2015/08/mobile.jpg
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MOBILE LEARNING ENABLES EMPLOYEES TO COLLABORATE MORE EASILY
Source: http://cdn2.hubspot.net/hub/293670/file-248055252-jpg/images/homemainimage1.jpg
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THE IMPACT OF MOBILE LEARNING IS INVALUABLE FOR THE BUSINESS, TOO
Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group
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INDIVIDUAL UNDERSTANDING CAN MEAN GREATER KNOWLEDGE FOR EVERYONE
The creation of new knowledge always begins with the individual. Interaction and collaboration between
individuals promotes the sharing of knowledge and helps generate new insight in the process.
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TOP BUSINESSES USE SOCIAL TO EMPOWER EMPLOYEES
Best-in-Class companies are
69% more likely than All Others to offer employees social learning
enabled through technology (online social networking, blogs, wikis, online communities of
practice, etc.)
Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group
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SOCIAL LEARNING CAN COME IN MANY FORMS
Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group
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SHREWD COMPANIES INCORPORATE SOCIAL WITH FORMAL LEARNING
Best-in-Class companies are
4.4 times more likely than All Others to provide employees with a social learning management system (LMS) that integrates
formal and social learning.
Source: Learning 3.0, How Does Your Organization Stack Up? Aberdeen Group
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USE A VARIETY OF METHODS TO INSTILL KNOWLEDGE
Source: Human Capital Management Trends 2015, Aberdeen Group
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EMPLOYEE-TO-EMPLOYEE LEARNING IS A GAME CHANGER
Best-in-Class companies are
36% more likely than All Others to encourage learning from peers, not
just from managers.
Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group
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USER-GENERATED CONTENT CAN DO WONDERS AS WELL
Whether through subject-matter experts or individuals who have experienced specific, relevant
challenges, insights from other employees is irreplaceable.
Employees must be enabled, empowered, and motivated to share what they learn to drive scalable knowledge curation and limit the need for ongoing
formal training.
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POWER-UP WITH USER-GENERATED CONTENT
Best-in-Class companies are
80% more likely than All Others to utilize user-generated content to help uncover hidden knowledge within their own
organization.
Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group
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EASY ACCESS TO KNOWLEDGE BENEFITS EVERYONE
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WITH EASY ACCESS AND COMMUNICATION, EMPLOYEES CAN LEARN FASTER
Source: http://blogs-images.forbes.com/williamarruda/files/2015/01/LinkedIn-Get-everyone-using-LinkedIn-1940x1278.jpg
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AFTER ALL, CUSTOMERS AND EMPLOYERS ALIKE EXPECT PROFICIENT AND KNOWLEDGEABLE EMPLOYEES
Source: http://www.teamworkandleadership.com/wp-content/uploads/2012/11/employees-needs.jpgSource: http://blog.giddh.com/wp-content/uploads/2013/06/proficient-Accountant.jpg
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ULTIMATELY, KNOWLEDGE RETENTION IS EMPLOYERS’ BIGGEST CHALLENGE FOR ROLLING OUT LEARNING INITIATIVES
49% of organizations indicated that their main challenge for rolling out learning is ensuring
that what is taught is actually understood and utilized on the job.
Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group
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LEARNING 3.0: THE FUTURE
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LEARNING IS ON THE RISE, SO SPEND ON TECHNOLOGIES THAT WILL ENABLE SUCCESS
Best-in-Class companies plan to increase their spending by 121% over the coming two years.
What’s more, businesses that plan to increase their spending on learning in the next 12 to 24 months
plan to do so by 87%.
Source: The Modern Employee Requires Knowledge Not Learning to Propel the Business Forward, Aberdeen Group
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MEASURE LEARNING USAGE TO OPTIMIZE IN YOUR INVESTMENT
Source: Best Practices for Providing Employees with Knowledge They Can Apply Today, Aberdeen Group
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DRIVE KNOWLEDGE TO OPTIMIZE EMPLOYEE SUCCESS AND CUSTOMER SATISFACTION
Best-in-Class companies understand that they need to transition from delivering learning to driving
employee knowledge.
This is best accomplished by using multiple modalities and tactics to ensure members of the
workforce properly grow, such as mobile learning, collaboration, peer-to-peer learning, and more.
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ACTION ITEMS
• Out with the old, in with the new• Empower employees to learn on
their own and from others• Simply put: measure learning
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IN THE END, REMEMBER…
Knowledge is power.
~ Francis Bacon
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