Download - Abuse It or Use It
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Abuse it…. or Use it
@estojakovic
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2 sides to the story
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BAD
GOOD
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What to do?
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Hierarchy of UX Needs
desirable
usable
reliable
functional
Enjoyable to use
Easy to use
Available
Works as designed
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How to avoid abuse?
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Social/Single Sign-on
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Tokens
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Radar Speed Limit Signs
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Abuse Prevention Gone Wild!
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Captcha!
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Some likely candidates
• Prod Mgmt controls UX
• UX has lost the big picture
• No UX team
• Engineers are in control
• Biz Reqts v User Reqts
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Preventing Sales / Abandonment
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Breeds Hostility / Feeling of insecurity
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1. Question the value of allowing abuse
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2. Embrace the abuse
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3. Focus on user intent
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4. Question security
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@estojakovic
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@estojakovic
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5. Be Creative
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@estojakovic
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Honeypot
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@estojakovic
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If you want people to like your product … make it a likable person. Make this world safer and more enjoyable!