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Access Anywhere: The JHSPH Portal Project
Ross McKenzie, DirectorMichelle Newman, Assistant Director
Johns Hopkins UniversitySchool of Public Health
Office of Information SystemsBaltimore, MD
CUMREC 2001May 16, 2001
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The Johns Hopkins School of Public Health
• Annual budget of $230m • 950 full/part time faculty• 1,500 students
– 21% international
• 2,500 staff• 11,000 living alumni
– 30% live outside US
• Receives 27% of all research funds for US schools of public health
• Faculty pursue research in 40 countries
• Award 1/6 of all public health doctorates world wide
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Growth of JHSPH Web
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
1995 1996 1997 1998 1999 2000
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Watershed Event
JHSPHWeb
Presence
INTE
RN
AL
EXTE
RN
AL
InformationSystems
Officeof
Communications
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Requirements
• Secure electronic collaborative environment. • Completely web-based.• Access from disparate geographical areas.• Highly personalized.• Single point of access.
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Mission Statement
The JHSPH portal is an academic research tool providing a personalized single point of access for consolidating information from disparate sources.
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Selection Criteria
• No client software.• Rapid development and deployment.
– We needed a fairly Quick Win!• Willing to form a partnership.• Established firm with a solid future. • Compatible with industry standards.
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Project PlanID Task Name
Q1 00 Q2 00
Jan MarApr Jun
1 Product Selection
2 Presentations
3 Interv iews
4 Proof of Concept
5 Procurement
6 Project Kickoff
7 Portal Design/Development
8 Requirements Gathering
9 CDA Design/Dev elopment
10 Security Conf iguration
11 Serv er Conf iguration
12 Rollout
13 Training
Q3 00
Jul Aug Oct
Q4 00 Q1 01 Q2 01 Q3 01
Dec Jan MarApr Jun Jul
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Interviewing Users
• Faculty Senate Questionnaire Results– Company logos appeared as advertising– News considered not useful.– Webmail & Calendar a necessity.– Taxonomy – What does this mean?– Document Management is not clear.– Threaded Discussion/Chat – limited use.
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Interviewing Users
• 100 Personal Interviews– What do you do?– How comfortable are you when using your
computer and browser?– Encourage openness.– Useful as an opportunity to talk with less vocal
faculty.
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Demo
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Portal Categorization
• Benefit of Portal– Many ways to present information.
• Challenge– Finding the best way to present the information
for the user and for future administration & maintenance.
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Portal Categorization
Possible Solutions– WebLinks– Taxonomy– Basic CDA’s– Complex CDA’s (user customizable)– Another Tab
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Personalization
• User Perspective– The ability to choose what you want to see and
where you want to see it.
• Technical Perspective– The ability to determine the user’s options.
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Customization
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Framework and Architecture
DATA
InternalSourcesExternalSources
CLIENT
Browser ClientWebServer
XPS XML
PortalServer
Microsoft Internet Information Server (IIS)
Internet Explorer Netscape
XML Application Server Content Delivery Services
OutsideSources
OutsideSearch Engines
MailSecurityBroker
Databases
FileSystem Apps
WWW
WAP Device
WAP Gateway
FileSystem Apps
Databases
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User Roles
• Managing Access through “Roles” without creating an administrative nightmare– Faculty, Alumni, Students, Staff, External Users– Departments– Centers, Committees, Classes
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User Interface Design
• Minimize company logos wherever possible.• “Search” available at all times.• Pay close attention to the use of pop-up windows
and additional windows.• Allow for single sign on.• 2-column, 3-column, whatever!• Use of tabs.
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Application Integration
• Clinical Trials Data• Forms• Administrative Applications
– Student– Financial– Grants/Contracts
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Rollout
• Training Classes & One-on-one• Paper Brochure• Email• Posters• Portal Booth
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Why Training?
• New applications (web calendar)• Explain personalization• Dual purpose (also to get buy-in!)• Explain potential
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Security Requirements
Portal software – had to fit into our current security architecture
which is somewhat restrictive for an academic institution.
– must authenticate via LDAP.– must work with certificates.– must work with SSL.
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Security Strategy
Web Appliance
Firewall
XPS PortalServer
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Project CostsITEM FY 01 FY 02 FY 03
SoftwarePortal Framework Talk to us Talk to us Talk to us
3rd party apps $25,000 $35,000 $35,000Maintenance Talk to us Talk to us Talk to us
Hardware $70,000 $0 $0Maintenance $0 $5,000 $5,000
PersonnelGrade 91 NT Admin $37,000 $54,000 $56,700
Grade 92 Programmer $41,000 $62,000 $65,100Grade 92 Programmer $0 $72,000 $65,100
Training $40,000 $30,000 $30,000
TOTAL w/out SW $213,000 $258,000 $256,900
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Lessons Learned
• Start interviews as soon as prototype is done!
• Don’t use the word “Taxonomy!”
• Component creation - easier than anticipated.
• Training will be extensive!
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Future
• Accessible from wireless Palm/CE devices (not the Palm VII – 802.11b access)
• Develop a true e-learning environment to merge our distance and onsite students and to provide service to alumni.
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Contact Info
Ross McKenzie
Michelle Newman
http://portalinfo.jhsph.edu