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Advanced Training Environment for Crisis Scenarios
Michele Cornacchia atKeeping the Wheel in Motion: Workshop BCManager - ANRA
Business Continuity, Incident and Crisis Management21st October 2010, Milan, Italy
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Consortium
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Pandora’s people at kick-off
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PANDORA project• Crisis management is a major issue to prevent emergency
situations from turning into disasters. • Training plays an important function to the preparation of
the crisis manager. • Currently main modalities for training purpose are two:
table top exercise and real world simulation exercise.
• PANDORA will bridge the gap between table-top exercises and real world simulation exercises, providing a near-real training environment at affordable cost.
• In a real-time, physics-based environment, PANDORA authentically simulates all the dynamic elements of the entire disaster environment. PANDORA will emulate a complete crisis room: realistic 3D visuals and audio create a truly immersive, chaotic and stressful environment.
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PANDORA focus• The focus on the emotional status of the crises manager
– continuity planners worked under a simple assumption: when a disaster strikes, people will follow plans and procedures;
– this idea fails considering the often-surprising behaviour of people during emergencies
• Traditional business continuity plans do not adequately take to into account the many forces of human behaviour.
• Planners often wrongly assume that the organization’s emergency plans will be automatically accepted, understood and acted upon by all.
• Behaviour of individuals and groups is shaped more by numerous intangible factors.
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PANDORA environment
• It will take in full account the behavioural status of crises managers and react to it.
• The environment will be not totally automated but will be populated by several actors, among which a simulation director and some extras participating to de-structured simulations with third parties.
• It will be possible also to carry out training contemporary to many crisis managers of different sectors.
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PANDORA aspects• The main innovative aspects of the project are
reported below, divided in two main categories – Innovation in training management
• Realism and complexity of the simulated model; • Chance of simulating and analyzing also behavioural
aspects, related to stress management; • Analysis and Reporting on the behaviour showed during the
training. – Innovation in technological aspects
• Modelling of the behaviour during the crisis management; • Modelling of crisis and its evolutions; • Ability to create the user experience until the reproduction
of emotional status; • Ability to create multiple interconnected training
procedures.
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Pandora box• The project will create an environment that can provide
appropriate metrics on the performance of a crisis manager actively engaged in the management of a crisis, with the environment providing:
– A realistic and complete scenario with near real-time action, coherent with that expected in a real-world situation;
– Realistic emotional status, through affective inputs (emotional statuses: fear, irritation, joy) and stress factors (pressure to decision, fragmentary information, short time to decide);
– The potential to include different crises managers belonging to different sectors.
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Consortium strategic choices• Severe weather scenario • Crisis room at EPC, York, UK • Use_cases
– Single site training – Deployed training – Distributed training
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Use cases
Single site training Deployed training
Distributed training
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Pandora logical
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The Pandora boxes• Behaviour simulation and modelling,
– the objective is to create and update a model of each trainee able to represent trainee’s feature and actual behaviour as well as to provide indications on how to personalize training.
• Crisis simulation and modelling, – which aims to combine the information coming from the previous sub-
system and the knowledge about the critical, infrastructure domain in order to create a crisis scenario evolution to be simulated.
• Environment and emotion simulation, – which aims to effectively represents non–player characters and
environments for the simulation.• Crisis room,
– which is the "place" where the exercise is conducted, may be complete, portable or web, according to the selected use case.
• One of the main achievements of the PANDORA system is the presence of the retroaction:
– that means that the trainer and the trainees (through their decisions) can modify the scenario at runtime.
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Description of the work
• To achieve the aims of the PANDORA project, the workload has been broken down into 9 Work Packages scheduled as in the GANTT below.
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Thank you!