Aetna Resources For Living
Utilization Report UNIVERSITY OF WEST FLORIDA
July 11 2015 - September 301 2015
I It I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I
Total Covered Employees
Utilization
Telephonic Counseling Referrals
Face to Face Counseling Referrals
Worklife Referrals
Legal Referrals
Critical Incident Consultation Cases
Management Consultation Cases
General Consultations and Referrals
Overall Utilization Rate
Additional Summary Data
% Clinical Cases Resolved Within Program
% Usage by Employees I% Usage by Dependents
#Formal & DOT/SAP Referrals
#Critical Incident On-Site Services
#Hours
# Participants
#Training/ Webinar Sessions
#Hours
#Participants
#Public Webinar Participants
# Health Fairs I Other Meetings
# Website Sessions I Logins
Utilization Dashboard
Ql Q2 Q3 Q4
1,171 1,171 1,171
Ql Q2 Q3 Q4
0 0 0
25 15 15
1 0 3
2 2 1
3 0 1
0 0 0
0 1 0
13 17 7
15.2% 12.0% 9.1% N/A
Ql Q2 Q3 Q4
92.9% 90.9% 66.7%
100.0%/ 85.7%/ 80.0%/ 0.0% 14.3% 20.0%
0 1 0
0 0 0
0.00 0.00 0.00
0 0 0
4 14 10
3.00 9.00 5.00
14 11 0
2 20 34
0 0 0
121I66 182 I 56 248I101
Prior Yr.
Average Average
1,171 N/A
Annualized Prior Yr. Utilization Utilization
0.0% N/A
6.3% N/A
0.5% N/A
0.6% N/A
0.5% N/A
0.0% N/A
0.1% N/A
4.2% N/A
12.1% N/A
YTD Prior Yr.
84.7% N/A
90.3%/9.7% N/A
1 N/A
0 N/A
0.00 N/A
0 N/A
28 N/A
17.00 N/A
25 N/A
56 N/A
0 N/A
551I223 N/A
I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I
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Members Who Used Services
Members Who Used Services
Dependent
Employee
Female
Male
Age Bands
Under 18
18-29
30-39
40-49
50-59
60+
Referral Sources%
Human Resources/Manager/Supervisor -
Self/Returning Member (client has called us before) ··
Other Customer Specific (non-Aetna) Programs -
Report Period %
20.0%
80.0%
80.0%
20.0%
Report Period %
10.0%
5.0%
25.0%
35.0%
15.0%
10.0%
Family/Household Member - 4. %
7.8%
YTD%
9.7%
90.3%
71.7%
28.3%
YTD%
5.0%
11.7%
31.7%
30.0%
13.3%
8.3%
0% 10% 20% 30% 40% SOC-' 60% 70% 80% 90% 100%
.................................................................................................................
3
When Members Called
Top Presenting Issues
Anxiety (15%) Stress/Distress (31%)
Spouse/Significant Other (15%) Anxiety (17%) Spouse/Significant Other (19%)
Depressed Mood (11%) Family (10%) Stress/Distress (19%)
Legal (11%) Grief/ Loss (10%) Financial (15%)
Financial (9%) Legal (10%) Family (11%)
All Others All Others (39%) All Others (22%) All Others (17%)
.................................................................................................................
4
Impact Of Services
% Resolved within program
All Clinical Cases 66.7%
% Referred to Behavioral Health Benefit Plan
33.3%
............................................................................................................
5
Organizational Services
Organizational Services
Training 4 14 10 28
Management Consultations 0 1 0 1
Formal Referrals 0 1 0 1
DOT/SAP Referrals 0 0 0 0
Critical Incident Consultations 0 0 0 0
Onsite CISD's 0 0 0 0
Other (Health Fairs/other meetings, etc.) 0 0 0 0
Total 4 16 10 30
Top Management Consultation Topics
.............................................. ................................................................. ,
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Worklife Services Summary
Worklife Category
Intake Sessions 2 3 15.0%
Consult ing Sessions 2 11.1% 2 10.0%
Follow-Up Session 0 0.0% 0 0.0%
Provider Consultation 13 72.2% 14 70.0%
Worklife Materials 1 5.6% 1 5.0%
TOTAL 18 100.0% 20 100.0%
I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I
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Worklife Cases
Case Type
Adoption 0
Adult Care 1
Basic Needs 1
Care Kits 0
Child Care 0
Consulting Only 0
Convenience 0
Elder Care 0
In Home Assessment 0
Lactation Services 0
Research Request 0
TOTAL 2
1.2
0.8
0.6
0.4
0.2
0 c ~ .. .. e 2:- .. e .. - 5 gi ~I .Q il .... u E ~ "' :.: <'3 8 c "' ·.:; u a (.) ..
~ .!!! () o E "' -~ ~i 0 '§ z ..., ! c :;; :I: .. u
:l -~ :2 .,
E ~ j en :l > 31 a: a: () :; c: w
~ .. 8 ~ g ()
..................................................................................................................
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Web Content Access
Topic Analysis
Family
Health 24
Life 52
Workplace 14
Benefits 13
What's New 123
TOTAL 248
' Web Log In
Total Website Pages Visited
12 o~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
.................................................................................................................
9
TOTAL
Critical Incident On-Site Services Overview
Reason Account/ Division
location 1¥M!.f i.!E
•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 1
10
- Name of Seminar
2/4/2015 Making time for me: Finding worklife bal
2/19/2015 Stress Management
3/18/2015 Providing Excellent Customer Service
3/19/2015 Kids and sports: How parents can be good
4/8/2015 Hey stop screaming at
me: The Ps and Qs
4/14/2015 Being your best self :
Self-esteem for ad
4/22/2015 Stop to smell the
roses: Finding joy in
4/29/2015 Looking within: Finding
your inner leade
4/29/2015 Alcohol and Drug Free Workplace (employee)
5/6/2015 It's all relative:
Understanding family
5/12/2015 On time: Secrets of being punctual, prep
5/19/2015 Jvercoming the fear of
failure
5/27/2015 Resolving Conflict
Launching your 5/28/2015 children into
adulthood
6/3/2015 Communicat ion: It's more than just talki
6/10/2015 Time for you: Don't be
part of the no-va
6/16/2015 Surviving the college
application proces
6/24/2015 He said, she said:
Male and female conv
7/7/2015 Understanding Learning Styles
7/15/2015 The Power of Paying it
Forward
Training Overview
Account/ Division
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
Location
Public Webinar
Pensacola, FL
Pensacola, FL
Public Webinar
Public Webinar
Public Webinar
Public Webinar
Public Webinar
Pensacola,FL
Public Webinar
Public Webinar
Public Webinar
Pensacola,FL
Public Webinar
Public Webinar
Public Webinar
Public Webinar
Public Webinar
Public Webinar
Public Webinar
111M·HF .. 1 0.50
5 1.00
9 1.00
1 0.50
1 0.50
1 0.50
2 0.50
1 0.50
1 2.00
2 0.50
1 0.50
2 0.50
10 1.00
2 0.50
1 0.50
3 0.50
1 0.50
3 0.50
3 0.50
3 0.50
t I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I
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- Name of Seminar
7/22/2015 Putting Worry on the
Back Burner
7/29/2015 What's Your Personal
Brand?
8/6/2015 Where are my keys? Tips for getting org
8/19/2015 Breath Your Way to
Less Stress
8/25/2015 Strengthening Your
Relationship
9/9/2015 Caregiving: The price,
challenges and re
9/17/2015 All work and no play:
avoiding burnout
9/23/2015 Looking Within: Finding
Your Inner Leader
TOTAL
Training Overview
Account/ Division
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
UNIVERSITY OF WEST FLORIDA
Location
Public Webinar
Public Webinar
Public Webinar
Publ ic Webinar
Public Webinar
Public Webinar
Public Webinar
Public Webinar
1¥%·HS .. 5 0.50
4 0.50
4 0.50
3 0.50
5 0.50
1 0.50
2 0.50
4 0.50
81 17.00
I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I
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