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© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
Virtualization & Integration
Why ITP & ShoreTel?
Gap in the market
ITP had clients let into the wind by lack of a strong partner in Wisconsin
ITP already has networking, data center and SIP expertise
ITP is bringing that expertise to match with the best hardware and software in ShoreTel
© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
Virtualization & Integration
Every Phone Can Ring
© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
Game Changers
ShoreTel Virtualization Commitment and
Flexible Deployments
Access to great local Data Center
Rise in SIP Trunking
© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
SIP Tunks
Cheap Calling
Redundancy
Flexibility
Why don’t we all use
them?
© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
The SIP Trunk Problem
Internet capable of HQ voice is
expensive and redundancy is even more
expensive
Can you trust 1 provider?
How do you move your numbers?
911 Concerns?
Voice over the internet is the wild west
for call quality
© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
The Solution ITP and ShoreTel
Local Data Center with redundancy links to the internet can choose best path to SIP trunk providers
ITP buys from an aggregator of multiple trunks which drives competition and provides you redundancy
ITP handles all the number ports Porting between SIP providers is seamless
Multiple Point to Point options to the data center. We prioritize voice to the data center and then use providers with low latency redundancy to our facility.
© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
ShoreTel Virtualization Model
• Leverages the existing infrastructure
• Delivers the ultimate flexibility via mix and match implementation options:
- Physical, virtual, or combination of both
• Brilliantly simple administration
Low Total Cost of Ownership
© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
Virtualized ShoreTel System Components
Virtualized ShoreTel Mobility Router
UC Platform
– Virtual IP Phone Switch
– Virtual SIP trunk switch
– SBC (Software-only Ingate™ SIParator)
Collaboration (IM and Conferencing)
– Virtual Service Appliance
Contact Center
– ShoreTel Enterprise Contact Center
Administration– ShoreTel HQ server with Unified Messaging
newnew
© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/14
Remote Office
Datacenter HYBRID
Pick deployment to fit the infrastructure
Flexibility of Deployment
Virtual Physical
© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/14 11
Flexibility of Architecture: Centralized at the Core
ITP Data Center
Teleworker
Device OptionsRemote Location
Mobile Devices*
IP Phones
VPN Phones
ShoreTel Dock*
DECT Phone
Analog Devices
Softphone
Client Software for Mac, PC and
Mobile Devices
Back-upServer
Browser-based Administration
* Requires ShoreTel Mobility
PrimaryServer
WAN
Optional system and dial tone redundancy
ITP Network 222
© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/14 12
Flexibility of Architecture: Distributed to the Edge
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ITP Network 222
ITP Data Center
Teleworker
Device OptionsRemote Location
Mobile Devices*
IP Phones
VPN Phones
ShoreTel Dock*
DECT Phone
Analog Devices
Softphone
Client Software for Mac, PC and
Mobile Devices
Browser-based Administration
PSTN* Requires ShoreTel Mobility
PSTN
WAN
Voice Switch
Headquarters server
Voice switch appliances
© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/14 13
Flexibility of Architecture: Hybrid
OptionalVoiceSwitches
PrimaryServer
ITP Data Center Network 222
ITP Data Center Phones and Devices
ShoreTel Distributed Architecture
Remote Location
WANMobile Devices*
IP Phones
VPN Phones
ShoreTel Dock*
DECT Phone
Analog Devices
Softphone
Client Software for Mac, PC and Mobile Devices
Back-upServer
Browser-based Administration
PSTN
PSTN
* Requires ShoreTel Mobility
Teleworker
© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
Ease of Administration: Installation and Maintenance
• Ease of deployment
– Virtual images are part of the ShoreTel Director software
– Same management for physical and virtual appliances
• Simple licensing
– Virtual Phone capacity license
– Virtual SIP trunk license
– Same collaboration licenses for virtual or physical service appliances
• N+1 redundancy
– Physical or virtual Spare Switch anywhere in the network
– No dropped calls
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© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
Ease of administration: Increased Scalability
Max Capacity per Physical Appliance or Virtual Machine
PhysicalAppliance
VirtualMachine
Phones 220 1,000
Make-Me conference 24 60
Hunt Groups 8 40
SIP trunks
220 without media proxy
20 with media proxy
500 with media proxy
Conferencing: audio/web/IM 200/100/2,000 200/200/2,000
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© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
Total Cost of Ownership
• Leverage virtual infrastructure customers already own and operate
• Mix and match hardware-based and virtual appliances in a single network – managed through the same admin interface
• Extend existing business continuity practices (VMware HA, VMotion) or take advantage of ShoreTel’s N+1
• Increase phone, SIP trunk and IPT feature capacities per switch
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Brilliantly Simple
© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
ShoreTel Unified Communications Platform
FIRE UP PRODUCTIVITY
•Easy intuitive interface ensuresuser adoption
•User adoption drives productivity
•Knowledge workers becomeself-sufficient
User adoption drives productivity
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© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
ShoreTel Unified Communications Platform
KEEPING IT REAL AND SIMPLE
•Out of the box integration with leading vendors
– Salesforce.com– Microsoft Dynamics– Netsuite– And more
•Automatic screen pop on inbound calls enables more personalized service
•Outbound calling from within CRM app saves time
•Automatic call logging
CRM integration enhances customer relationships
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© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
BEST-OF-BREED REALIZED
•Enterprise applications seamlessly integrate with the system
•Out-of-the-box implementation reduces costs
•User productivity and efficiencygreatly enhanced
•Open API for custom integrations available
Openness offers freedom of choice
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© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/14
Modular scalability for easy growth for any business
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50 Users 500 Users 5000 Users
Additional Applications: Communicator, Contact Center, Mobility and Collaboration licenses
ShoreTel Director: Centralized Administration for all applications
Optional Switches Optional SwitchesOptional Switches
500 User Licenses 5000 Licenses 50 User Licenses
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© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
ShoreTel Director
•Entire UC system managed from a single, browser-based interface
•Intuitive administration minimizes time for enabling services
•Requires minimal training and no expensive certification required
•Fewer IT resources needed
System management – take charge from anywhere
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© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
FOCUS ON STRATEGIC PROJECTS
•System management ease reduces burden on IT
•IT free to focus on moving the business forward versus phone system admin
•Phone system admin tasks can be shifted to less expensive resources
Less complexity means lower cost
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© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
Aberdeen Research proves reduced admin burden
# of admins needed to operate a 1,000 seat UC System
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Source: Aberdeen Total Cost of Ownership Benchmarking Study for Unified Communications, January 2012
1.8
ShoreTel
2.9
Microsoft OCS/Lync
3.1
Avaya Aura CM
5.5
Cisco UCM
© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
Lowest total cost of ownership
TCO Comparison of major UC system vendors
(pre-tax)
10 year total cost of ownership comparison using the ShoreTel
TCO tool2,000 users across 3 sites
(1750 at HQ, 200 at RO1, and 50 at RO2)
Source Data: Aberdeen Research, Nemertes Research, Alinean Research, ShoreTel
$31.9M
$17.4M
$22.3M
$18.4M
$15.1M
$11.1M
© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
ShoreTel has the Highest Net Promoter Score
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"On a scale of zero to 10, how likely are you to recommend [company name] to a friend or colleague?"
© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
2013 North America Unified Communications and Collaboration Company of the Year Award
“Over the years, ShoreTel has continued to innovate and expand its IP communications portfolio. Today, it delivers a compelling stack of unified communications capabilities to its customers.”
- Frost and Sullivan 2013
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© 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14
Special Offer for Attendees
Purchase a ShoreTel system or sign a
qualifying service contract with ITP
Receive a free resource pool to run a DR
copy of your ShoreTel system
We are offering complete piece of mind
with the best in class solution