AIBUMA CONFERENCE2012 EMBARCING THE
CHANGING FACE AND PACE IN BUSINESS AND MANAGEMNT
Richard L. Lesiyampe, HSC
Chief Executive Officer
Kenyatta National Hospital
SESSION OVERVIEWThe heart of changeFiring up people during change
Leadership in changeDimensions of changeEmployee Wellness
Change Quote
“it is not the strongest species that survive, nor the most intelligent, but the ones who are most responsive to change”
Charles Darwin
See-- -feel - -change
The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt
The story of the eagle…
The eagle has the longest life-span of its’ species
But to reach this age, the eagle must make a hard decision
It can live up to 70 years
Its’ long and flexible talons can no longer grab prey which serves as food
In its’ 40’s
Its’ long and sharp beak becomes bent
Its’ old-aged and heavy wings, due to their thick feathers, become stuck to its’ chest and make it difficult to fly
Then, the eagle is left with only two options: die or go through a painful process of change
which lasts 150 days.
The process requires that the eagle fly to a mountain top and sit on its’ nest
There the eagle knocks its’ beak against a rock until it plucks it out
After plucking it out, the eagle will wait for a new beak to grow back and then it
will pluck out its’ talons
When its’ new talons grow back, the eagle starts plucking its’ old-aged
feathers
30 more years
And after five months, the eagle takes its’ famous flight of rebirth and lives
for ...
Many times, in order to survive and succeed
we have to start a change process
Why is change needed?
BECOMING THE BEST IS TO EMBRACE CHANGE NOW
To become the best organization, we sometimes need to get rid of old memories, habits and other
past traditions.
Only freed from past burdens, can we take advantage of the valuable outcomes from...
Why the storySt Francis of Assisi – Start by doing what is
necessary, then do what is possible and you will soon find yourself doing the impossible.
If you always do what you have always done, you will always get what you always got.
To survive in the ever competitive business environment we have to behave like the eagle – re engineer ourselves in the way we carry our business. The customers will keep on adjusting the bar of performance from us as service providers.
The Heart of change◦It is not strategy, not systems, not culture. These elements and many others can be very important, but
◦ the core issue at hand is people - what people do, smell, think, feel, values and the outcomes of people behaviour that will determine the success of an organsation.
The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt
See-- -feel - -change
Heart of change contd..How to Change behavior.
◦ … giving people analysis to influence their thoughts than helping them to see truth to influence their feelings.
◦Both thinking and feeling are essential, and both are found in successful organizations, but the heart of change is in the emotions.
The flow of see-feel-change is more powerful than that of analysis-think-change. The future belongs to those who believe in the beauty of their dreams
Eleanor Roosevelt
See-- -feel - -change
The Heart of Change The secret of success is not what you were taught in school, not academic excellence, not a business school degree, not even technical know-how or years of experience but how you deal with our emotions in the work place.
See-- -feel - -change
The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt
The Heart of change contd ..
What distinguishes star performers from mediocrity is emotional management. Emotional management is a set of skills that anyone can acquire for change to occurr.
See-- -feel - -change
The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt
Farsightedness – Create the future
Align your life with your biggest dreams
Keep glancing aheadHope irrationallyDie young as late as possibleChampion lost causesKnow how to get gone
Todays actions The future PossibilitiesThe Past’s Lessons
RemembranceCurrent reality
Desired Results
Firing up people to create successPeople are NOT the most important
resource. It is the right people.People are the most difficult
resource to manage, unpredictable and emotional.
Touching the right button makes the difference
Inspiring and motivating Focus on soft issues
See-- -feel - -change
The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt
Ignite fire in the soul
Celebrate successPerformance outcomesRecognitionAppreciationRespectRewardsChange titles
FIRING ORDER
Cleanliness, Order and Discipline
Systems, Procedures
Attitude, Mindset
and Culture
Firing Order Contd…Gemba Kaizen and KaiKaku5 K’s Kuchagua KupangaKusafishaKufudisha Kudumisha
LEADERSHIP IN CHANGE
Humility and professionalismVisible and visionary Sharing the visionFeel, see and changeTrusted leadershipCreating a teamValue people
See-- -feel - -change
The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt
INVERTED PYRAMID
CORE FUNCTIONS
SUPPORT FUNCTIONS
CEO
CONNECT WITH THE VISIONInternalize the visionRelate to personal valuesConnect to their egosRally the team to the vision
Clarity of vision
See-- -feel - -change
The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt
Dimensions of change
Today’s favored strategies and best practices can easily become tomorrows failures of imagination if leaders do not adapt to new theories.
See-- -feel - -change
The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt
Dimensions contd..It’s is important for a company’s values, mission and philosophy to align with its strategies, which then must align with performance metrics and leadership approaches.
Excellent execution.See-- -feel - -change
The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt
Employee Wellness
Wellness is about …
Crocodile or Rhino Philosophy
A congregation of crocodiles
A crash of rhinosThe theory of satisfyingLook deeply inside the box
The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt
See-- -feel - -change
End
THANK YOU