Download - AIX VUG ESupport
© 2013 IBM Corporation
IBM Electronic Support for AIX and Power Systems
The ultimate system for
Compute Intensive workloads
AIX Virtual User Group
Julie Craft
June 27, 2013
© 2013 IBM Corporation2
IBM Electronic Support – easy, fast, smart
� IBM Support Portal� Information
Centers� Product
documentation� IBM Redbooks� Whitepapers and
more
� My Notifications� IBM Systems Director� Automated Problem
Reporting� Electronic Service Agent
� OS, Software and firmware
� Fix Central� IBM Systems
Director Update Manager
� FLRT
� Troubleshooting documents
� Problem determination guides
� Before you contact IBM Support
� Online service requests
� Technical Support Chat
� Tutorials and training
� IBM Education Assistant
� developerWorks� Online Support
Communities
© 2013 IBM Corporation3
IBM Support Portal – Gateway to electronic support portfolio
support.ibm.com
© 2013 IBM Corporation4
IBM Support Portal – Sign in
Sign in with IBM Sign in with IBM ID and ID and
password to password to customize the customize the
pagepage
Sign in to:
• Retrieve saved product selection list
• Customize the page content and layout
• Access support contracts
• Manage your subscriptions
• Download fixes (required for most downloadable code)
• Open and manage service requests
• Access entitled documents
© 2013 IBM Corporation5
Register for IBM ID and password� Register just once, using your e-
mail address for IBM ID
� Sign in using IBM ID / password
created on any IBM site
RegisterRegister
Sign in to:
– Customize the Support Portal
– Access My Notifications
– Access the SR tool
– View entitled content
– Download fixes and updates
© 2013 IBM Corporation6
IBM Support Portal – View your page
Choose a Choose a different page different page
to view to view content content
relevant to relevant to that task that task
Content Content displayed in displayed in the center of the center of
the page the page depends on depends on the products the products
selectedselected Additional useful Additional useful support links and support links and product related product related information is information is
easily accessible easily accessible from any portal from any portal
pagepage
Enhanced Enhanced search helps search helps
you find you find information information
quicklyquickly
Find flashes Find flashes and alerts and alerts
quicklyquickly
© 2013 IBM Corporation7
IBM Support Portal – Customize the page
� Modules display in center of page.
Content is based on selected products
and task
� Move them – up,
down, left or right
� Remove them
� Add new modules
from the list that
displays to the right
by dragging and
dropping modules
to the center
Click the + to Click the + to see available see available modules to modules to drag to the drag to the
center of the center of the pagepage
Click Click Customize this Customize this page to set up page to set up your unique your unique
web experienceweb experience
© 2013 IBM Corporation8
IBM Support Portal – Choose a page
Choose a page Choose a page based on the based on the task you want task you want
to perform. to perform.
Content tagged Content tagged for that task for that task displays in displays in modulesmodules
© 2013 IBM Corporation9
IBM Support Portal – Manage your product listSave a list of Save a list of
up to 100 up to 100 products and products and
select the select the active 10 active 10 productsproductsQuickly Quickly
search for search for products to products to add to your add to your list and viewlist and view
Work with Work with your active your active
product list to product list to change the change the
content in the content in the portalportal
Remove Remove products from products from the list or add the list or add
additional additional information information
such as OS or such as OS or versionversion
Set up your Set up your product list product list and share it and share it
with others so with others so they get the they get the same viewsame view
Find products Find products to add by to add by
searching or searching or browsingbrowsing
© 2013 IBM Corporation10
Product list
Software
© 2013 IBM Corporation11
IBM Electronic Support – easy, fast, smart
� My Notifications� IBM Systems Director� Automated Problem Reporting� Electronic Service Agent� My Systems
© 2013 IBM Corporation12
Prevent problems & Stay current
My notifications
� Consolidated – complimentary
subscription includes software and hardware products
� Requires IBM ID sign in
� Customizable – based on product
family, each user selects:
– Products
– Document types
– Daily or weekly updates
– Delivery through email, RSS feeds, or
Support Portal
� Ability to create multiple subscriptions
� Flashes and alerts help you avoid
known problems. Include in your
subscription or see Flashes and alerts module on Troubleshooting page
© 2013 IBM Corporation13
My notifications – Creating subscriptions
Click Click SubscribeSubscribe
Choose a Choose a product product family or family or productproduct Or search Or search
for your for your product product
© 2013 IBM Corporation14
� Customize your subscription
� Select a web folder for this
subscription or create a new one
� Choose the delivery method
and frequency
� For some products, you can select the specific information
you want to receive
� Click Submit to create the subscription
� Notifications also
automatically appear on the Support Portal home page in the Notifications module
My notifications – Setting delivery and frequency
© 2013 IBM Corporation15
IBM Electronic Support – easy, fast, smart
� IBM Support Portal� Information Centers� Product documentation� IBM Redbooks� Whitepapers and more
© 2013 IBM Corporation16
Find information
Information Centers, product documentation & Redbooks
� Questions about a product?
� Information Centers = product
documentation
� Available for hardware and software
� Eclipse-based documents
� Built-in search makes it easy to find information
IBM Redbooks, Redpapers, IBM Redbooks, Redpapers, and white papers available and white papers available
for many productsfor many products
© 2013 IBM Corporation17
IBM Electronic Support – easy, fast, smart
� OS, Software and firmware� Fix Central� IBM Systems Director Update
Manager� FLRT
© 2013 IBM Corporation18
Download fixes and upgrades
Finding fixes
� Choose Downloads page
� Locate your product in the Downloads and fixes module
� Each product with downloads
includes a link to Fix Central or another repository
� Fix Central lets you search by:– APAR
– Fix ID
– Arbitrary text
– Search for recommended groups
– Filter search results by category, product, release, and platform
– Include prerequisite and co-requisite fixes
© 2013 IBM Corporation19
Fix Central – Central repository for downloadable content
� Support Portal links will
take you directly to Fix
Central
� AIX supplies TL life chart
� Filter types (TLs or SPs) or
by TL
© 2013 IBM Corporation20
Fix Central changes
Power firmware
© 2013 IBM Corporation21
Fix Central changes
Power firmware
© 2013 IBM Corporation22
Entitlement check for hardware
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View Terms and Conditions
© 2013 IBM Corporation24
Power & AIX Bulletin Archives
© 2013 IBM Corporation25
Power & AIX Bulletin Archives
© 2013 IBM Corporation26
Power & AIX Bulletin Archives
© 2013 IBM Corporation27
pSearch
Power/AIX search tool in Fix Central
© 2013 IBM Corporation28
Sibling APAR doc and fileset information – coming in July
© 2013 IBM Corporation29
Sibling doc
© 2013 IBM Corporation30
Fileset information
© 2013 IBM Corporation31
The Fix Level Recommendation Tool (FLRT) provides minimum recommended fix level information on key components of IBM Power Systems running the AIX, IBM i and Linux operating systems. FLRT can be useful for those who are planning to upgrade key components or for those wishing to verify the current health of a system.
Used by clients and support centers for both health checks and planning
– For health checks: “I’m told to update the HMC. But what does IBM recommend I do with the other product fix levels?”
– FLRT is widely used to look for cross product fix recommendations when a client needs to update one or more components of his Power Systems solution.
– For planning: “Time to move up to new versions of IBM software. What if I upgrade one product? Do other products need to be upgraded, too?”
– FLRT is a great “What If?” tool for system administrators wanting to move up.
FLRT for Power SystemsFix Level Recommendation Tool
© 2013 IBM Corporation32
Fix Level Recommendation Tool - FLRT
www.ibm.com/support/customercare/flrt
� New multi-LPAR support
� Inventory save & upload
� PureSystems Power
compute node support
� VIOS to NIM Master
mapping
© 2013 IBM Corporation33
Fix Level Recommendation Tool - FLRT
� Release date of fixes
� End of Service Pack Support
(EoSPS)
� Recommended updates and
upgrades
© 2013 IBM Corporation34
FLRT Inventory Save
� After making selections,
select ‘Save inventory’
� Right click and select
‘Save link as…’
� Save to .txt file
© 2013 IBM Corporation35
FLRT Inventory Upload
� Select ‘Load saved
inventory’
� Select your saved
inventory file
� ‘Submit’ for a report or
‘Load’ to make changes
© 2013 IBM Corporation36
VIOS to NIM Master mapping
© 2013 IBM Corporation37
Coming soon – HIPER and security tables
7100-01-05
JFS2 FILESYSTEM HANG IN BMASSIGN
IV20607 7100-01-05 http://www-01.ibm.com/support/docview.wss?uid=isg1IV20607
REDUCE EARLY WORKING STORAGE PAGING
IV27014 IV27014s05.epkg.Z
http://www-01.ibm.com/support/docview.wss?uid=isg1IV27014
SYSTEM CRASH DUE TO FREED SOCKET WHEN SOCKETPAIR() CALL USED
IV21235 IV21131s03.epkg.Z
http://www-01.ibm.com/support/docview.wss?uid=isg1IV21235
AIX TL/SP Abstract APAR / CVE number
Fix Type link to APAR / bulletin
© 2013 IBM Corporation38
Security
7100-02-00
Perl Digest Module "Digest->new()" Code Injection
IV10197CVE-2011-3597
interim https://www14.software.ibm.com/webapp/set2/subscriptions/onvdq?mode=7&heading=AIX61&path=/201301/SECURITY/20130128/datafile163800&label=UPDATE%20-%20AIX%20Perl%20Digest%20Module%20%22Digest-%3Enew%28%29%22%20Vulnerability%20CVE-2011-3597
AIX NFSv4 vulnerability IV11502CVE-2012-4817
PTF https://www14.software.ibm.com/webapp/set2/subscriptions/onvdq?mode=7&heading=AIX61&path=/201209/SECURITY/20120913/datafile151835&label=AIX%20NFSv4%20Vulnerability%20CVE-2012-4817
AIX TL/SP Abstract APAR / CVE number
Fix Type link to APAR / bulletin
© 2013 IBM Corporation39
By IssueAbstract AIX TL/SP APAR link to APAR fileset levels SPs effected Interim fix, PTF or
Service Pack
A tcpconnection can hang and never send the last bytes
7100-02-02 IV31960 http://www-01.ibm.com/support/docview.wss?uid=isg1IV31960
< bos.net.tcp.client7.1.2.15
7100-02-00, 7100-02-01 7100-02-02
7100-01-07 IV20656 http://www-01.ibm.com/support/docview.wss?uid=isg1IV20656
< bos.net.tcp.client7.1.1.18
7100-01-00, 7100-00-01, 7100-01-02, 7100-01-03, 7100-01-04, 7100-01-05, 7100-01-06
7100-01-07
7100-00-09 IV33484 http://www-01.ibm.com/support/docview.wss?uid=isg1IV33484
< bos.net.tcp.client7.1.0.23
7100-00-00, 7100-00-01, 7100-00-02, 7100-00-03, 7100-00-04, 7100-00-05, 7100-00-06, 7100-00-07, 7100-00-08
7100-00-09
7100-00-08 IV33484 http://www-01.ibm.com/support/docview.wss?uid=isg1IV33484
< bos.net.tcp.client7.1.0.23
7100-00-00, 7100-00-01, 7100-00-02, 7100-00-03, 7100-00-04, 7100-00-05, 7100-00-06, 7100-00-07, 7100-00-08
IV33434.epkg.Z
6100-07-06 IV32392 http://www-01.ibm.com/support/docview.wss?uid=isg1IV32392
< bos.net.tcp.client6.1.7.18
6100-07-00, 6100-07-01, 6100-07-02, 6100-07-03, 6100-07-04, 6100-07-05, 6100-07-06
IV32392.epkg.Z
6100-06-10 IV33483 http://www-01.ibm.com/support/docview.wss?uid=isg1IV33483
< bos.net.tcp.client6.1.6.22
6100-06-00, 6100-06-01, 6100-06-02, 6100-06-03, 6100-06-04, 6100-06-05, 6100-06-06, 6100-06-07, 6100-06-08, 6100-06-09, 6100-06-10
IV33483.epkg.Z
© 2013 IBM Corporation40
© 2013 IBM Corporation41
System Software Maps
https://www-304.ibm.com/support/docview.wss?uid=ssm1maps&wv=1
© 2013 IBM Corporation42
IBM Electronic Support – easy, fast, smart
� Troubleshooting documents� Problem determination guides
© 2013 IBM Corporation43
Support Portal Troubleshooting page
View View RETAINRETAIN® tips tips
with with solutions and solutions and
links to links to updatesupdates
Find out what Find out what to do before to do before contacting contacting
supportsupport
Look up the Look up the status of the status of the warranty for warranty for
your systemsyour systems
Find links to Find links to additional additional support support
resources resources available to available to
youyou
Upload Upload diagnostic diagnostic data to IBM data to IBM
SupportSupport
Easily find the Easily find the newest newest
troubleshooting troubleshooting information information
© 2013 IBM Corporation44
IBM Electronic Support – easy, fast, smart
� Before you contact IBM Support
� Online service requests� Technical Support Chat� IBM Assist on-Site
© 2013 IBM Corporation45
Service Request & ESC+
© 2013 IBM Corporation46
Service Request YouTube video
https://www.youtube.com/watch?v=nJhPpSG_Xq8
© 2013 IBM Corporation47
http://tinyurl.com/mrhq98j
© 2013 IBM Corporation48
Work with IBM Support
Top 10 Tips for Submitting AIX problems
� Always check the error logs before you open a problem.
� Be clear and precise on the problem description and severity
– Indicate exactly the error received (entire error code, LEDs, error report entries).
– Provide clear description of the problem and your environment - analysts do not know your environment nuances.
� Include all OS, fix and patch levels in the PMR with you open it. Include TL and service
packs levels.
� The three most common data gathering tools are snap, zsnap or perfpmr.
– Snap comes pre-installed on AIX systems. You may be asked to download the latest versions of
zsnap or perfpmr to gather additional data.
� Make absolutely sure you follow the naming standard in uploading data. Update the PMR with filename and location of where uploaded.
� Be sure to execute any steps given by the support analyst precisely.
– Deviating from what the analyst asks you introduces new variables into the problem determination
and can delay resolution.
� Don't be afraid to ask questions. If something is unclear or you are concerned about doing something the analyst asks you to, speak up.
� If asking a 'how to' question, explain what you are trying to accomplish.
� Utilize resources such as Developerworks, Redbooks, forums, etc., for ‘how to’ information.
� Follow up! Don't be afraid to ask for status if you don't hear back from support after a
reasonable amount of time.
© 2013 IBM Corporation49
Work with IBM Support
Electronic Service Call
� Place and monitor hardware
service requests
electronically
� Reduce the time spent in voice communication
� Place a service request
� Monitor status
� Cancel a request
� Provide additional information needed to
resolve your problem
© 2013 IBM Corporation50
IBM Electronic Support – easy, fast, smart
� Tutorials and training� IBM Education Assistant� developerWorks� Online Support
Communities
© 2013 IBM Corporation51
Learn more - Customer Replaceable Unithttp://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=POWR-MOVIES&brandind=5362951
� Online learning modules embedded in product Information Centers
� Customer replaceable unit installation and removal videos
© 2013 IBM Corporation52
� In-depth technical information for
developers and administrators
� New technology introductions
� Technical tutorials and training
� Downloads
� Communities and forums
Learn moredeveloperWorks
© 2013 IBM Corporation53
Learn more Online Support Communities
Find Find forums, forums,
blogs, and blogs, and wikiswikis
© 2013 IBM Corporation54
Software Product Compatibility Reports
� Externally available Web tool
• Used by Customers and Customer
facing teams to create product version,
release, mod level centric reports
• Reports viewed as “top level” sheets
• Users are able to determine what works
together at a glance
• URL
– http://publib.boulder.ibm.com/infocenter/prodguid/v
1r0/clarity/index.jsp
� Designed to complement existing Info
Centers
http://publib.boulder.ibm.com/infocenter/prodguid/v1r0/clarity/index.jsp
© 2013 IBM Corporation55
What Software is available on AIX 7.1?
In seconds a user has the answer to their critical business question
I AIX 7.1
© 2013 IBM Corporation56
Power Twitter accounts
Please follow the accounts for your products.
� @IBMPowereSupp - IBM Power eSupport – News on latest firmware
levels, support news and more
� @IBMAIX_eSupp – IBM AIX eSupport – Security advisories, HIPERs,
latest service packs and more
� @IBMClustereSupp – IBM Cluster software eSupport – latest fixes for
software and technical docs
� @IBMVirtualeSupp – IBM Virtualization software eSupport – VIOS fixes
and technical docs
� @IBM_FLRT – IBM Fix Level Recommendation Tool – FLRT – latest news
and release info
� @IBM_i_eSupp – IBM i eSupp – latest fixes and links to get info
� @IBMPlateSupp – IBM Platform Computing eSupport – latest support
news
� @IBMPwrLinux – IBM Power Linux eSupport – links to wikis, new on
updates to support tools
© 2013 IBM Corporation57
IBM Electronic Support – easy, fast, smart
Stay up-to-date on new IBM electronic support offerings
Follow us on Twitter, YouTube and the IBM Electronic Support blog
© 2013 IBM Corporation58