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www.resonantinsights.com
Lake Washington HR Association – March 10, 2011
Aligning Company & Employee
Purpose Create a Culture of Inspired Growth & Employee Engagement
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Why?
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Clarity of
purpose
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Evoke
all parts … of a leader and individual contributors
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Evoking passion
& excellence
… from within
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Current State Science of Motivation Prescribed Solution
For Today 1
2
3
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Current
State
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$416 billion per year =
Cost of Lost productivity due to Disengaged Employees
Source: Gallup Organization’s Employee Engagement Survey, 2009
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Shareholder Return
SOURCE: Hewitt Associates in 2009
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SOURCE: BlessingWhite, Inc. Employee Engagement Report 2011.
Only 1:3 employees Worldwide are engaged
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SOURCE: BlessingWhite, Inc. Employee Engagement Report 2011.
In your day-to-day operations…
Executives: Trust, communication, and culture.
Managers: Coaching, relationships and dialogue.
Individuals: Ownership, clarity, and action.
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Data and Debate aside…
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Change Grow
Decay
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We don’t know what we don’t know
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Bad
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Good
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Bad
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Good
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True bottom-line People are RESILIENT
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Herb Kelleher
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“I often wonder what would happen if we were to give Gen Y the license to reinvent
companies completely.”
Vineet Nayar
Vice Chairman and CEO HCL Technologies The fastest growing information services company in India.
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Science of
Motivation
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Autonomy: Urge to direct our own lives.
Mastery: Desire to get better and better at what matters.
Purpose: Yearning to do what we do in the service of something larger than ourselves.
Science of Motivation
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Mismatch
“There is a mismatch between what science knows and what business does.”
(Intrinsic vs. Extrinsic Motivators)
Daniel Pink
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Increasingly common practices
annual commitments (purpose) 360o feedback loops (mastery)
flexible hours (autonomy) ownership (autonomy)
training (mastery) strategic initiatives (purpose) coaching programs (purpose)
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FACT: We reward the individual.
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that’s good because… Accountability + Ownership = Results
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Oh and one more… self-responsibility
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You have control on your inner choices.
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And when you don’t have control – speak up! (and stop blaming Management/others)
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Choose the seeds you plant
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Like it or not… you make a ripple.
You
Team
Organization
World
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Do your efforts create a storm?
or…
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Are you creating an INTENTIONAL ripple?
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Prescribed
Solution
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100% = 24 hours
Bill Gates, you and I… all have the same 24 hours.
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Work/Life Balance is old news it’s about…
Balance
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Hurry In the West
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Hurry In the East
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We all have the same 24 hours.
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YOU choose what to put in your 24 hours
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The extra 1%
comes through us and from others who support us.
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Zappos Family Core Values “As we grow as a company, it has become more and more important to explicitly define the core values from which we develop our culture, our brand, and our business strategies. These are the ten core values that we live by: 1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and A Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More With Less 9. Be Passionate and Determined 10. Be Humble”
Values Lead Strategy
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A vision must feel impossible to achieve.
““The perfect search engine,” says co–founder Larry Page
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To organize the world’s information and make it universally accessible and useful.
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A mission must guide action and impact.
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Who’s living it?
purpose autonomy mastery
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Live their values. Others come to their training to learn from them.
Created a purpose driven culture, one employee at a time.
Welcome unconventional ways to innovate and create new products.
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Peak Event
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1. To begin, you felt it was IMPOSSIBLE or you doubted you could achieve it.
What’s a Peak Event?
2. You had an INTENSE DESIRE and choice to accomplish the desired outcome.
3. Now when you look back, that event is a REMINDER of what you accomplished.
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Peak events can be… Athletic
Academic or
Artistic
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My Peak Event
Context I was at a week long leadership training. On day 4 we had four
equally challenging ropes course exercises to participate in—
if we choose to.
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Step 1: Intention: I really wanted to get 100% of
climbing a 50’ foot pole and grab the trapeze bar.
Step 2: Choice: It was my choice. No one was
“making” me do it.”
Step 3: Commitment: I spoke my intention
to the leader who supported me in accountability.
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Step 4: Work: I had to climb the pole and not fall.
I had to step into action.
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Step 5:
Power: It took a primal part of me to get my body on top of
the pole.
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Step 6:
Integration: One breath, and the
pole stopped shaking.
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Step 7:
Gift: Took my time to kinesthetically remember the
moment.
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Leverage Peak Events
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To evoke Purpose, Passion & Excellence
ONE individual contributor at a time.
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Flow in Action
1 + 1 + 1 … = Integrated Team
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When to apply peak events?
Setting annual commitments (purpose) Career planning (mastery)
Rewards & recognition (mastery) Leadership retreat (purpose)
Layoffs or fear of layoffs (purpose) Cross boundary collaboration (purpose)
Annual review (purpose) Innovation & creativity (autonomy)
Coaching (purpose) Mentoring groups (mastery)
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Benefits of “The 101% Team”
#1. True collaboration.
#2. Individual self-responsibility.
#3. Focused attention to mastery.
#4. Greater retention.
#5. Grow brand value.
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Remember only 1:3 Engaged Employees and…
SOURCE: BlessingWhite, Inc. Employee Engagement Report 2011.
Those that are ENGAGED stay for what they
GIVE
Those that are DISENGAGED stay for what they
GET
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What’s next?
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OUR EMPLOYEE ENGAGEMENT WORK
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OUR OTHER SERVICES
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Our request
#1. Invite us to conduct a peak event workshop
#2. Call us to discuss your needs.
#3. Sign up for our newsletter and social media.
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Why Resonant Insights?
We inspire people to be their 101% best.
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