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An Executives Guide to the Economics of SharePoint Development and the CloudDan BarkerGlobal Product ManagerDell Software
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Dan Barker Global Product Manager for Dell Software Worked with SharePoint since the “Tahoe”
days Engineer, architect, financial/data analyst,
GM Prior work at multiple fortune 500
companies Work from the Microsoft campus in
Redmond I am not related to Bob Barker
www.dan-barker.com
@barkingd
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Enterprise Software as we know it … is dying …
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The Problem
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High Customization Demand
Sites/Groups with a known customization need
Your SharePoint environment
Everyday needs everywhere
The need is bigger than you think
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Limited Customization Supply
Your SharePoint environment
Sites/Groups that receive customization help
Top priority projectsBased on SharePoint use/maturityBased on dev bandwidth
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What it should look like
Your SharePoint environment
Mass EnablementImprovements are always possibleSerendipitous improvement!Major Projects (relative)Everyday tasks
Sites/Groups that get customization help
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The Tools Gap
SharePointAdmin
sDevs
Tools
Available tools and user needLimited toolset and limited accessibility
Users
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The Users
Users
Span all facets of the company & mostly non-technical
HR Finance Marketing Sales IT Legal
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High Demand Limited Supply
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The Factors Everyone has
SharePoint access Limited technical
resources Limited Tools No Server Access High Cost High Risk
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Economics & TechnologyFocus is on Cost and Efficiency Unwritten rule: New technology has to be cheaper than existing technology not
forgetting that new technology also has to serve more functions than old technology
SharePoint can do a lot more than it used to Huge difference between SP2007 and SP2013 But what about development cost and efficiency and effectiveness??
We’ve grown but have we matured? Have we improved?
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SharePoint has been maturing….Like Ron Howard but better
More Functional More Mature
More ComplexMore Complex
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2001 – What a different world … planet No YouTube
No FacebookNo iTunesNo Twitter
BUT …
Matchbox Twenty – If You’re Gone Wikipedia is startedThe first iPod is launchedToyota Prius is launchedThe Segway
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Your workforce needs more
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Lack of Enablement / DIY
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Data & Trends98% say do-it-yourself SharePoint customization would be usefulWould it be useful if your non-technical users could
easily implement the following types of SharePoint
customizations themselves?
More Dimensional Research Information Here
Source: Dimensional Research
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Data & Trends
What types of SharePoint customizations are most requested by business users?
Most customization requests are for common requirements
Source: Dimensional Research
More Dimensional Research Information Here
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Data & Trends
Do non-technical SharePoint users have the necessary
tools available to them to easily make their own
customizations safely and with confidence?
Existing SharePoint customization tools inadequate for non-technical staff
Source: Dimensional Research
More Dimensional Research Information Here
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High Cost
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Limited Demand = High Cost Developers are expensive (especially SP
devs) Projects take longer = $$ High support costs Costs resulting from risk Migration risk Dev replacement is difficult Opportunity Cost
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Effectiveness through Enablement
Data Filtering & KPI’s
Data Roll Up and SI
Workflow
Forms
Charting
25% 50% 25%
Low Complexit
y
Medium Complexit
y
Highly Complexit
y
Solution Type
Project Information:
Delivery Time: Long
Costs: High
Reuse: Low
Enablement: Low
Risk: High
Navigation
Calendaring
Developers
Project Information:
Delivery Time: Short
Costs: Low
Reuse: High
Enablement: Very High
Risk: Low
Everyone Else
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High Risk
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Upgradeability Migration Risk Solution Support Availability / Stability (Big one) Accessibility On-prem vs. O365
Risky Business
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Self-service customization risky without proper tools
88% have concerns about non-technical users making customizations
76% say existing customization tools not adequate for business users
96% would find risk-free customization tools beneficial
Risky Business Data
76%96%88%
Source: Dimensional Research
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The App Model
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Empowered Enterprise 2.0This time, employees are in charge Employees of every stripe are finding and selecting services from document sharing to
application testing to HR solutions online or in app stores. When they can start with a free trial or make a simple credit card purchase, employees
are empowered to solve their own business problems directly They are embracing this empowerment in droves
Employees, in turn, expect more out of every piece of technology they don’t accept technology; they criticize and suggest changes they expect it to improve quickly and iteratively
SharePoint 2013 / Office 365 The pluming
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The Cloud
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Consumerization
Personal Life
Work Life
Available Technology /choices
Expectation Dependency Effectiveness Enablement Entertainment
Available Technology /choices
Expectation Dependency Effectiveness Enablement Entertainment
?
?
?
?
?
Tools to unleash human potential
?
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Effectiveness Today vs. Tomorrow
IT Serves
App Model Serves
Top Projects
Top Needs
Less people & less projects
More people & more projects
User Community User Community
Nu
mb
er
of
Use
rs
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Prepare to Pivotan example
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The Netflix Example Idea in 1997 Reed Hastings (CEO) $40 Fee (VHS days) Changed the model when the industry was STRONG Wasn’t afraid to change the model (sound familiar?) Before broadband Before affordable HDTV’s Before smart phones Before streaming ANYTHING!
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Business Strategy QuestionsWhat approach best positions you for the future? Do the benefits outweigh the shortcomings? What are the benefits? Where is ongoing investment being made in the underlining platform? Does it make sense?
What is Microsoft’s Strategy/Message: All future investments will go to making the new SharePoint app model richer and more
powerful. Recommend that all new development should use the new app model whenever
possible. In scenarios where you have to develop a farm solution or coded sandboxed solution
design it so that it can easily evolve toward a more loosely coupled development model.
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App Model Benefits
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The Cost AdvantageLower Resource Costs SharePoint development resources are very limited Use of web standard will create a larger pool of development supply
Less Hardware Internal management of servers, patching, and general uptime is eliminated More emphasis on relationships & communication of services
Licensing & Maintenance Costs Subscription options and lower overall price points (OpEx vs. CapEx) The business is interested in transferring capital expenditures to operational expenses
Upgrade & Migration Cost Managing timelines and communication vs. doing it all yourself (No more upgrades?!?!)
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The Risk AdvantageMigration Risk Deprecation No more platform to platform movement
Scalability: Uptime / Business Impact Turning things on verses taking things down
Feature Availability App Model investments will be more frequent and compelling (features from the sky!) Improving cross-stack integration
Resource Skillset Alignment Prepare to pivot with skillsets that fit the long-term vision of the business
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The Adoption/Enablement AdvantageStrong self-service / DIY play A gallery of solutions everyone has access too Don’t wait for IT to get what you need
Grass roots procurement Based on group/team needs The bottom up movement
ROI via adoption There is no ROI without adoption Enable the massesas a Service (SaaS) model
Mobile
If 10 percent of your use cases migrate to mobile,
they may generate as much traffic as the rest of
your 90 percent web-based use cases.
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The Platform AdvantagePlatform Power Includes Exchange and Lync, all delivered in a Software as a Service (SaaS) model.
Hosting Options SharePoint Online service in Office 365 OR Amazon Web Services Inc. (AWS),
Rackspace U.S. Inc., Microsoft Windows Azure or thousands of alternative hosters and managed services providers (MSPs)
Public and Corporate Catalog Options Get apps created and made available for public consumption Build apps internally to be used within the corporate catalog (side loaded)
Forrester Research 62 percent plan to deploy SharePoint 2013 on-premises, This is a significant shift in the numbers and it’s still VERY early
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On-Prem Enablement
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Quick Apps for SharePoint
Code-freeCustomization enablement toolthat anyone can use regardless of role or skillset
Link to Quick Apps for SharePoint Product Information
Bronze - Best SharePoint Development Tool
Enhance Navigation With
Panel Menus
Quickly Create better Forms
Including Tabs
Display Data in a Drop Down Control
From Any List
Easily Combine Data From Multiple Lists
Easily Create Vibrant 3D Charts
Lists/data
Charts
Forms
Navigation
External data
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App Model Enablement
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Dell Social Hub Free in SharePoint App Store Pulls in Facebook, Twitter, LinkedIn and
RSS feeds from to SharePoint 2013/O365
Improves “single pane of glass” story for adoption
Link to Dell Social Hub in the SharePoint App Store
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Quick Apps Charts for O365 (beta)
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DemoQuick Apps for SharePoint
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Thank You for Attending
www.dan-barker.com
@barkingd
Link to Quick Apps for SharePoint Product Information
Dell TechCenter SharePoint for All Community
Link to Dell Social Hub in the SharePoint App Storewww.software.dell.com
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© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.