Download - An introduction to RTIR
![Page 1: An introduction to RTIR](https://reader037.vdocument.in/reader037/viewer/2022103016/55583233d8b42ac6078b4612/html5/thumbnails/1.jpg)
RT and RT forIncident Response
![Page 2: An introduction to RTIR](https://reader037.vdocument.in/reader037/viewer/2022103016/55583233d8b42ac6078b4612/html5/thumbnails/2.jpg)
Carlos Fuentes
![Page 3: An introduction to RTIR](https://reader037.vdocument.in/reader037/viewer/2022103016/55583233d8b42ac6078b4612/html5/thumbnails/3.jpg)
RedIRIS
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Jesse Vincent
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Best Practical
![Page 6: An introduction to RTIR](https://reader037.vdocument.in/reader037/viewer/2022103016/55583233d8b42ac6078b4612/html5/thumbnails/6.jpg)
I’m a software vendor
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This talk is dangerously close to a sales pitch
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I’m not a sales guy
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All the software we make is open source
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You can use it for free, forever
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We’d be happy if you use it for free
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(Yes, we do sell support, training,
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What is RT?
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Who uses RT?
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RT Features
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Tickets
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Queues
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Custom Fields
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Scrips
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Access Control
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RTFM
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Ticket Aging
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Ticket Locking
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Email Gateway
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PGP Support
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Charts and Reports
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Dashboards
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Feeds
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Themability
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Web API
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Perl API
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CLI Tool
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Customizability
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Internationalization
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RT Workflow
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What can you use RT for?
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Where to get RT
• http://bestpractical.com/rt
•
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What is RTIR?
![Page 39: An introduction to RTIR](https://reader037.vdocument.in/reader037/viewer/2022103016/55583233d8b42ac6078b4612/html5/thumbnails/39.jpg)
Who uses RTIR?
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RTIR Features
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RTIR Terms
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Incident Reports
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Incidents
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Investigations
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Blocks
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MakeClicky
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Lookup Tool
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RTIR Automated Rules
• (scrips)
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Using RTIR and RT together
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RTIR Homepage
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Linking tickets
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The Duty Team
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RTIR Workflow
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RTIR History
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RTIR 1.0
• Sponsored by JANET-CERT
• Built on RT 3.0
•$DATE?$
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RTIR 2
• Sponsored by TERENA RTIR WG
• Initial vision by JANET-CERT
• Design collaboration between TERENA and Best Practical
• Built on RT 3.8
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RTIR 2.0 New Features• PGP Integration
• Ticket Locking
• Ticket Aging
• Database Pruning
• RTFM Integration
• IP Address Range Fields
• Improved Customization
• Improved Reporting
• Improved Testing
• Improved Performance
• Improved UI
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System Requirements
• Unix/Linux/FreeBSD/MacOS X/Solaris/etc
• MySQL, PostgreSQL or Oracle
• mod_perl or FastCGI (Apache)
•
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Getting RTIR
• http://bestpractical.com/rtir
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RT & RTIR Community
• http://wiki.bestpractical.com
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Muchas gracias!
• Jesse Vincent
• +1 617 812 0745
• http://bestpractical.com/rtir