Download - An Overview of SAP’s Solutions for Transmission & Distribution Gero Bieser IBU Utilities, SAP AG
1. The Environment of a T&D Company
2. SAP’s T&D Solution at a glance
3. Enterprise Asset Management
4. Details on Selected Scenarios
5. Customer Success Stories
Agenda
Distribution
Asset Value Chain (Supply)Generation, Transmission & Distribution
Energy Value Chain (Demand)Process and Delivery
Utilities Industry Ecosystem
Generation
Transmission
Meter Operation
Settlement
Energy SupplyTrans. Exchange
Consumption
Issues in Transmission & Distribution
Aging equipment and extensive wear and tear
Higher safety risks, costly unplanned resource changes,
wrong validation of service entries, …
Higher safety and compliance risks, penalties, image loss, …
Wrong decisions due to missing transparency into
maintenance cost structures, …
Extensive (emergency) repair and inspection cycles, higher
spare part inventory, ...
More overtime, higher quality costs, …
Need for Smart Grids, Unified Grids, Future Outage
Management Requirements
Increasing requirements to communicate with other
market participants
Lack of control over maintenance costs
Lack of control over maintenance policies
Lack of control over contractors
Aging workforce and knowledge drain
1. The Environment of a T&D Company
2. SAP’s T&D Solution at a glance
3. Enterprise Asset Management
4. Details on Selected Scenarios
5. Customer Success Stories
Agenda
SAP for UtilitiesThe Solution for T&D Companies
SAP NetWeaver
SAP for Utilities is a complete solution for T&D companies
Utility Specific Applications
SAP Customer Relationship and Billing for Utilities SAP Customer Financial Management for Utilities SAP Energy Data Management for Utilities SAP Meter Data Management for Water Utilities
SAP AMI Integration for Utilities SAP Collaborative Service Management for Utilities IDEX Country Solutions SAP Resource & Supplier Management for Utilities SAP Extended Sourcing for Utilities
Generic SAP solutions (most relevant for T&D companies)
SAP Resource and Portfolio Management
SAP Multi Resource Scheduling
SAP Work Clearance Management
Environment, Health & Safety
SAP Environmental Compliance
SAP Business Suite SAP ERP
Partner Solutions
Meridium RCMO
NRX Asset Center
StreamServe
SAP CRM SAP SCM SAP SRM SAP PLM
SAP Governance, Risk & Compliance
SAP Manufacturing Integration & Intelligence
SAP Contract Lifecycle Management
SAP Spend Analytics
SAP Auto ID Infrastructure
SAP Solution Map for T&D Companies:Solution Coverage – Part 1
SAP ERP
MeridiumRCMO
SAP Multi Resource
Scheduling
SAP Energy Data Mgmt for Utilities
SAP Resource &Supplier Mgmt for Utilities
SAP Resource &Portfolio Mgmt
NRX AssetCenter
SAP Work Clearance Mgmt
SAP Solution Map for T&D CompaniesSolution Coverage – Part 2
SAP Customer Relationship and Billing for Utilities
SAP CRM
SAP Customer Financial Mgmt for Utilities
SAP Collaborative Service Mgmt for Utilities
SAP ERP
StreamServe
IDEX country solutions
SAP Governance, Risk & Compliance
1. The Environment of a T&D Company
2. SAP’s T&D Solution at a glance
3. Enterprise Asset Management
4. Details on Selected Scenarios
5. Customer Success Stories
Agenda
The Generic Value Scenario“High Performing Assets”
Designing, building, and commissioningassets
DescriptionTypical Industries
A&D, Chems, EC&O, Mill, O&G, Utils, Trav & Log, Telco
COOVP EngineeringVP Manufacturing
Value Scenario
Asset visibility and performance
Manage build/buy of assets, including handover to operating owner from construction /engineering company.
COOVP ManufacturingPlant Mgr.
Optimized asset operations and maintenance
Sweat the Assets - Maximize available run time, manage facilities and suppliers to ensure SLA’s are enforced and minimize spare part investment.
COOVP Manufacturing CPOPlant Mgr.
Management of intellectual property assets
Provide single view of intellectual property rights ownership to maximize returns. Consolidate systems and contracts into a single view.
VP Rights & Royalties VP of R&D
Asset Safety and Compliance
Ensure regulatory compliance and risk mitigation. Provide reporting / tracking across the extended enterprise.
CFOChief Compl. Officer VP Manufacturing
A&D, Chems, CP, IM&C, HT, LS, Mill, Mining, O&G, Utils
Auto, Chems, CP, IM&C, HT, Mill, T&L, O&G, Utils, RE
Media, Telco, A&D, Chems, HT, LS
Chems, CP, EC&O, HT, LS, Mill, Mining, O&G, T & L, Utils
Provide a single, real time view of plant & ERP data for managers to take action. Maximize returns on a network of assets through optimization.
1
2
3
4
5
The Generic Value Scenario“Best People & Talent”
<Buying Center> <Buying Center>
Build the WorkforceBuild the Workforce
<Buying Center>
Hire & socialize employee
Measureresults
Identify newhire
Agile workforce
KPIs Cost to hire Time to hire Quality of hire
KPIs Time to Productivity New hire retention rate Completion rate of tasks
KPIs Employee engagement Diversity ratio New hires to top
performers in<18 months
Recruiting Onboarding Measuring
RecruiterProduction FloorSupervisor/Call-centerSupervisor/Line Mgr.
CFO/CIO
VP HR
Performance MonitorTime/cost to hireTime to productivityQuality of hiresDiversity
ControllingControlling Core HCMCore HCMGRC / Identity Hub
GRC / Identity Hub Procurement Procurement
Performance Mgmt
Performance Mgmt
Enterprise Learning
Enterprise Learning Service Delivery Service Delivery Analytics Analytics
External
Partner,
3rd party
SAP Portfolio
Looking at High Performing Assets from the T&D Perspective
Advanced EAM Practices & Processes
Core EAM Practices & Processes
ENTERPRISE LEARNING
MOBILE ASSET MGT
SCHEDULING & RESOURCE OPTIMIZATION
Field Service Integration
Knowledge Mgt & Collaboration
FINANCIALS
Enterprise Management & Support
ENGINEERING & CONSTRUCTION
Core Asset Management
GISOMS PLANT MGT
Operations Integration
Operational Risk Mgt
Advanced Maintenance
RISK-BASED MAINTENANCE
RCM
COLLABORATION
STRATEGIC ENTERPRISE MGT
DMSEMS
SCADA
ANALYTICS
REAL ESTATE MGT
EH&S
INDIRECT PROCUREMENT
PROJECT & PORTFOLIO MGT
QUALITY MGT
MAINTENANCE & OPERATIONS
DECOMMISSIONINGCONNECTIONS
MGT
INVENTORY MGT
PROCUREMENT SPARE PARTS & SERVICES
METER & DEVICE MGT
HUMAN CAPITAL MANAGEMENT
DOCUMENT REPOSITORIES
FMEA
WORKFORCE MGT
Utilities Asset Management Data and Process Platform
High Performing Assets for T&D:Solution Coverage
Core Asset Management
Enterprise Management & Support
Operations Integration
Field Service Integration
Knowledge Management
Advanced Maintenance
Operational Risk Management
SAP ERP (Enterprise Asset Management) SAP Resource and Supplier Management for Utilities SAP Work Clearance Management SAP Energy Data Management for Utilities Environment, Health & Safety SAP Environmental Compliance SAP NetWeaver Records Management
SAP ERP (HCM & Financials) SAP Resource and Portfolio Management SAP SRM SAP Contract Lifecycle Management SAP Real Estate Management SAP E-Recruiting SAP Payroll Processing
SAP NetWeaver Process Integration SAP NetWeaver Master Data Management SAP Manufacturing Integration and Intelligence
SAP ERP (Mobile Asset Management for Utilities) SAP Multi Resource Scheduling (MRS)
SAP Learning Solution & SAP Enterprise LearningSAP NetWeaver Enterprise PortalSAP PLM (Knowledge Managment, collaboration folder)
SAP ERP (Enterprise Asset Management)Meridium RCMO
SAP ERP (Strategic Enterprise Management)SAP Governance, Risk & Compliance
1. The T&D Environment
2. Overview of SAP’s T&D Solution
3. Advanced Enterprise Asset Management
4. Details on Selected Scenarios
5. Customer Success Stories
Agenda
Advanced Maintenance of Technical Assets
Declining maintenance budget due to cost pressure
Decreasing reliability of aging assets Lost experience due to aging workforce Enhanced reporting requirements Replacement of expensive legacy systems
Integrated asset maintenance and work order management
Deployment of new maintenance strategies, (e.g. reliability-centered maintenance)
Comprehensive asset database Integrated business intelligence
Well based asset management decisions Real-time reporting and budgeting Higher asset reliability at lower costs Shorter planned outages Higher customer satisfaction Regulatory compliance
Business Challenge for T&D Companies
Solution
Business Benefits
Asset & processoptimization
Definition of maintenance
strategy
Maintenance planning & work
order creation
Solution Map
SAP ERP Meridium RCMO
Maintenance cost budgeting
Inspection & maintenance work
Mobile Workforce Management
Lack of integration between field and back office
High level of back office processing High error rates and processing times Low percentage of wrench time Customer complaints on service quality
Field force automation Real-time processing of high priority work
orders Support of automatic scheduling
Lower field service costs due to timely, accurate information
Lower error rates on data capture Reduced back office operation costs Faster invoice generation Higher customer satisfaction and reduced
complaints
Business Challenge for T&D Companies
Solution
Business Benefits
Dispatch to mobile devices
Work ordercreation
Optimized scheduling
Customer service & maintenance work
Solution Map
SAP ERPincl. Mobile
Asset Mgmt for Utilities
SAP Multi Resource
Scheduling
Work order closing & evaluation
Advanced Meter Infrastructure (AMI)
Integration of heterogeneous AMI systems with existing software systems
Adaption of existing business processes Market requirements for new customer service
processes and flexible tariffs
AMI integrated with EAM, energy data mgmt, billing and customer service processes
Communication with Meter Data Unification Systems via enterprise services
Automatic processing of energy data and exception events* from AMI devices
Integration into existing system landscape with minimized project effort
Lower operational costs due to high degree of automatization
Increased customer satisfaction due to advanced customer services
Energy efficiency programs
Business Challenge for T&D Companies
Solution
Business Benefits
Installation & management
of AMI devices
Processing and billing of
energy data
Processing of exception events* from AMI devices
AMI enabled customer service processes
Solution Map
SAP AMI Integration for
Utilities
SAP Energy Data Mgmt for Utilities
* Planned for later release
Energy Capital Management
Processing of massive amount of energy data Adapting of systems and processes to share
data with external entities Leveraging of energy data to drive additional
revenue Fulfilling of regulatory requirements
Energy data and profile management Settlement management Scheduling and forecast management Data exchange with other market participants Reporting and analytic capabilities
Efficient management of energy data Ability to manage complex billing Ability to interface with other trading partners in
a deregulated environment Driving new revenue opportunities (for example,
offer forecast & scheduling for retailers) Meeting regulatory requirements
Business Challenge for T&D Companies
Solution
Business Benefits
Reconciliation & settlement
Management of meter and
devices
Storage of profiles and energy dataSolution Map
SAP Energy Data Mgmt for Utilities
SAP Collaborative Service Mgmt
for Utilities
Data exchange
Forecast & scheduling
Reporting & analytics
Inter-Company Data Exchange
Evolving regulations and market rules Country and division-specific market rules Design of efficient and sustainable market
processes Automization of collaborative processes
Enterprise service based B2B communication
Flexible infrastructure adaptable to liberalization requirements
Country & division-specific solutions
Lower operational costs Automation of business processes with
other market participants Efficient grid usage registration and billing Compliance with market regulatory rules Participation in other deregulated markets
Business Challenge for T&D Companies
Solution
Business BenefitsGrid usage and service billing
Modeling of collaborative processes
Registration for services and grid
usage (incl. supplier switch)
Metering point administration
Solution Map
IDEX Country Solutions
Regulatory compliance
SAP Collaborative Service Mgmt
for Utilities
Supplier Relationship Management
Globalization of professional purchasing and centralization of sourcing
Shortening of procurement life cycles Handling of complex services procurement Supplier evaluations and strategic planning Full transparency over all purchasing data Automation of interaction with suppliers
Strategic sourcing, bidding & tender handling, auctions and supplier evaluation
Procurement and sourcing related analyses Contract life cycle management Self-service procurement and
supplier self-service
Improved strategy & compliance Lower procurement & sourcing process costs Reduced maverick buying Spend visibility across decentralized
departments Shorter procurement cycles
Business Challenge for Utility Companies
Solution
Business Benefits
Supplier evaluation
Global demand analysis
Negotiation of outline agreements
Monitoringand analysis
Solution Map
SAP Resource and Supplier
Mgmt for Utilities
Bidding, tendering & auctioning
Centralized sourcing
Optional:
SAP Contract Lifecyle ManagementSAP Spend Analytics
SAP ERP
Architecture of a T&D Solution based on SAP NetWeaver
Other MarketParticipants:
Supplier, Retailer,ISO…..
Other MarketParticipants:
Supplier, Retailer,ISO…..
SCADASCADA SAP for UtilitiesApplications
SAP for UtilitiesApplications AMIAMI
T&D Analytics
T&D Business Processes
DMSOMS DMSOMS
GIS = Geographic Information SystemDMS = Distribution Management SystemOMS = Outage Management System
Enterprise PortalSAP NetWeaver
Process Integration Master Data Management
Business IntelligenceComposition Environment
Mobile Infrastructure
GIS GIS
Adobe Forms
ISO = Independent System Operator
Enterprise Services
Repository
1. The Environment of a T&D Company
2. SAP’s T&D Solution at a glance
3. Enterprise Asset Management
4. Details on Selected Scenarios
5. Customer Success Stories
Agenda
Industry-Driven Solutions Development
Compatible Units
AMI
Inter-Company Data Exchange
Work Clearance Mgmt
Customer Success StoriesElectricity
Electricity Conectiv Energy SAP ERP, SAP NetWeaver and NRX Asset Center Energie SaarLorLux AG SAP Collaborative Service Mgmt for Utilities, SAP
NetWeaver PI N-ERGIE AG SAP NetWeaver Mobile Infrastructure PacifiCorp SAP ERP Pfalzwerke SAP ERP Mobile Asset Management for Utilities Powercor SAP ERP Enterprise Asset Management RWE Energy AG SAP Energy Data Management for Utilities Rio Grande Energia SAP ERP Shanghai Power SAP ERP Stadtwerke Düsseldorf SAP ERP The United Illuminating Company SAP ERP, SAP CRM, SAP Energy Data Management Überlandwerk Fulda AG SAP for Utilities, SAP NetWeaver PI
Customer Success StoriesElectricity, Gas and Water
Electricity & Gas Agility SAP ERP and SAP-GIS Integration
Gas E.ON Ruhrgas SAP NetWeaver PI, Enterprise Portal, BI Energen SAP ERP
Water Aquarion Water Company SAP ERP incl. Mobile Asset Management for Utilities Newport News Waterworks SAP for Utilities, SAP NetWeaver PI Pittsburgh Water & Sewer Authority SAP ERP Vitens SAP ERP
Customer Success StoriesElectricity, Gas and Water
Electricity & Gas Agility SAP ERP and SAP-GIS Integration
Gas E.ON Ruhrgas SAP NetWeaver PI, Enterprise Portal, BI Energen SAP ERP
Water Aquarion Water Company SAP ERP incl. Mobile Asset Management for Utilities Newport News Waterworks SAP for Utilities, SAP NetWeaver PI Pittsburgh Water & Sewer Authority SAP ERP Vitens SAP ERP
Summary
Besides managing the life-cycle of the grid assets, T&D companies have to cover heterogeneous other tasks like manage the energy data, bill grid usage, enable AMI Integration and collaborate with other market participants.
Based on SAP ERP, SAP for Utilities offer an integrated bundle of solutions that cover these heterogenous requirements.
The SAP Solution Map shows you which solutions cover the business processes of a T&D company.
Make use of the conference to find out more about the solutions you are interested in and get in contact with the customers that succesfully run these solutions.
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