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“Devising a Sound mHealth Strategy”
A Complimentary Webinar From healthsystemCIO.com
Sponsored by Vocera
Your Line Will Be Silent Until Our Event Begins
Please note, we begin at 1:15 ET Today
Thank You!
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Housekeeping
• Moderator – Anthony Guerra, editor-in-chief, healthsystemCIO.com
• Ask A Question• We will be holding a Q&A session after the formal presentations. • You may submit your questions at any time by clicking on the QA panel located in the
lower right corner of your screen, type in your questions in the text field and hit send. Please keep the send to default as “All Panelists.”
• Download the Deck • Go to http://healthsystemcio.com/presentation/mhealth-podesta-webinar.pdf• Shortened URL at bottom of all slides
• View the Archive• You will receive an email when our archive recording is ready. • Separate registration is required.
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Agenda — 45 Minutes
• 20 minutes: Chuck Podesta, SVP/CIO, Fletcher Allen Health Care
• 5 minutes: A Word from our Sponsor: Gautam "G" Shah, VP Product Management, Vocera
• 20 minutes: Q&A w/Chuck Podesta
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“Devising a Sound mHealthStrategy”
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5
Devising a Sound mHealth Strategy
6-3-2014
Chuck Podesta,
SVP/CIO
Fletcher Allen Healthcare
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6
Who We Are?
562 Bed Academic Medical Center in Burlington, VT.
Vermont’s only Academic Medical Center and Tertiary Care Center
Serving over 1 Million people in VT and Northern New York
Affiliated with University of Vermont College of Medicine & College
of Nursing/Health Sciences
850 Credentialed Providers and 280 Residents
450 Employed Providers in University of Vermont Medical Group
Affiliation with Central Vermont Medical Center to create Fletcher
Allen Partners
Affiliation with Champlain Valley Physicians Hospital and Elizabeth
OneCare LLC (ACO) – January 1, 2013
Adirondack LLC (ACO) – January 1, 2014
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7
What is mHealth?
mHealth (also written as m-health) is an abbreviation for mobile health, a term used for the practice of medicine and public health supported by mobile devices. The term is most commonly used in reference to using mobile communication devices, such as mobile phones, tablet computers and PDAs, for health services and information.
mHealth applications include the use of mobile devices in collecting community and clinical health data, delivery of healthcare information to practitioners, researchers, and patients, real-time monitoring of patient vital signs, and direct provision of care (via mobile telemedicine)
Wikipedia
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8
Opportunities in mHealth
Transitions of Care
Wellness & Patient Engagement
Provider Updates (alerts and access)
Monitoring
Fits with Population Health Management
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9
Barriers in mHealth
Infrastructure (Unified Communications)
Integration of Information
Patient and Provider Overload
Privacy & Security
Cost
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Current Trends
Real Time Location Services (RTLS)
Bring Your Own Device (BYOD)
Guest Access
mHealth Application Development
Sensors
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mHealth Components
Mobile System Access (EHRs, PACs)
Yes this means we have to deal with
BYOD
Medical Devices
Virtual Consultations
Wearable Computing
Remote Patient Monitoring (Sensors)
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Fletcher Allen Environment
Epic EHR
Virtual Desktop
Single Sign-on and Authentication
Thin Clients
Smart Phones & Tablets
Mobile Device Management (MDM)
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BYOD Necessity
Mobile Device Management
Single Management Console
Enrollment of Device
Enterprise Settings, Policies, Restrictions
Terms of Use
Analytics
Device Commands (e.g. Swiping)
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14
Three Rules To a Sound mHealth Strategy
Rule 1 - Keep PHI Off Of Mobile Devices
Rule 2 – Make it Painless for Providers to Access
EHRs and other Applications
Rule 3 – Encrypt, Encrypt, Encrypt
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Rule 1 - Keep PHI Off Of Devices
Move From Policy Based Controls to Technology
Based Controls ($$$)
Shut Off Auto Archiving
VDI Keeps PHI in the Data Center
Active Directory Group Policies Redirects Local
Folders to Network Drives
Implement a Managed Cloud-Based File Sharing
Tool
Box Enterprise
OneDrive
Citrix ShareFile
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Rule 2 – Make it Painless for Providers to Access the EHR
Embrace BYOD – The Ship Has Left the Dock
Provide a Standard Experience Regardless of
Device Type or Location
Improve Authentication (enable multi-factor)
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Rule 3 – Encrypt, Encrypt, Encrypt
Encrypt All Hard Drives That Can Walk
Use FIPS 140-2 (AES256) Encryption
This is not the default in Windows BitLocker and
Mac Filevault2
Implement Mobile Device Management (MDM) To
Enforce Encryption
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18
mHealth Policy Based Controls
Securing the Device
Remote Data Access
Use of Personal Devices
Types of Apps Approved for Use
Brands
Provider Education
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Privacy & Security Technology Based Controls
Anti-Virus/Malware
Software Updates
Firmware, OS and Applications
MDM
Secure Texting
Device Swiping
Encryption
Security of the Cloud and Cloud Swiping
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mHealth Strategy Development
Perform a Risk Assessment
Develop the Plan and Get Buy-in
Include resource and technology costs
Develop Policies
Implement the Technologies
Strict BAAs with Transparent Vendor Security
Strategy
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“Devising a Sound mHealthStrategy”
Gautam "G" Shah, VP Product Management, Vocera
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Vocera Vision and Value Proposition
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The Vocera Communication System
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The Vocera Communication System
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Q&A
Click on the Q&A panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the
send to default as “All Panelists.”
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Thank You!
• You will receive an email when our archive recording is ready. (Separate registration is required)
• Thank you Vocera!
• CHIME CHCIO Credits – Attending our Webinars = 1 CEU
• Questions/Comments – Anthony Guerra [email protected]
Go to www.healthsystemCIO.com/webinars to view our upcoming schedule and see the last 12 months of archived events.