![Page 2: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/2.jpg)
Apex Ticketing Efficiencies2
• Are you using all of the tools your Apex Ticketing module has to offer? This session will outline the most efficient methods when using ticketing with different modules. Anyone in your organization involved with scale ticketing will benefit from this session.
Session Objective
![Page 3: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/3.jpg)
Apex Ticketing Efficiencies3
Ticket Screen
• \CAI\JWS\Apex\Template\Sytkscrn.tpl
![Page 4: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/4.jpg)
Apex Ticketing Efficiencies4
Ticket Screen
• \CAI\JWS\Apex\Template\Sytkscrn.tpl
![Page 5: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/5.jpg)
Apex Ticketing Efficiencies5
Ticket Screen
• \CAI\JWS\Apex\Template\Sytkscrn.tpl
![Page 6: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/6.jpg)
Apex Ticketing Efficiencies6
Ticket Screen
• Default ticket screen options (\CAI\JWS\Apex\Template)
Carrier Over Vehicle Cost Code Dispatch Mix More Products Ship/Receive Default WEM
![Page 7: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/7.jpg)
Apex Ticketing Efficiencies7
Ticket Screen
• Customized Sytkscrn.tpl
![Page 8: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/8.jpg)
Apex Ticketing Efficiencies8
• ‘Ticket Edit Control’ settings
System Configuration Ticket Settings
![Page 9: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/9.jpg)
Apex Ticketing Efficiencies9
• ‘Ticket Process Control’ settings
System Configuration Ticket Settings
![Page 10: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/10.jpg)
Apex Ticketing Efficiencies10
• ‘Tare / Assign Control’ settings
System Configuration Ticket Settings
![Page 11: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/11.jpg)
Apex Ticketing Efficiencies11
• ‘Pricing’ settings
System Configuration Ticket Settings
![Page 12: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/12.jpg)
Apex Ticketing Efficiencies12
• ‘Add While Ticketing’ settings
System Configuration Ticket Settings
![Page 13: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/13.jpg)
Apex Ticketing Efficiencies13
• ‘Use Fields’ settings
System Configuration Ticket Settings
![Page 14: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/14.jpg)
Apex Ticketing Efficiencies14
• ‘Required Ticket Fields’ settings
System Configuration Ticket Settings
![Page 15: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/15.jpg)
Apex Ticketing Efficiencies15
• ‘Hold/Incomplete/Ok’ settings
System Configuration Ticket Settings
![Page 16: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/16.jpg)
Apex Ticketing Efficiencies16
• ‘Misc Features’ settings
System Configuration Ticket Settings
![Page 17: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/17.jpg)
Apex Ticketing Efficiencies17
• Voids– ‘Use Void Reason’ in System Configuration = ‘Yes’
Misc. Options
![Page 18: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/18.jpg)
Apex Ticketing Efficiencies18
• Reprinting Options– Keep Tickets After Transfer– Ticket Inquiry– Imaging
Misc. Options
![Page 19: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/19.jpg)
Apex Ticketing Efficiencies19
• Keeping Tickets After Transfer
Misc. Options
![Page 20: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/20.jpg)
Apex Ticketing Efficiencies20
• Keeping Tickets After Transfer– System Configuration
• Keep Tickets After Transfer = Yes• Purge Tickets = # of days
Misc. Options
![Page 21: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/21.jpg)
Apex Ticketing Efficiencies21
• Ticket Inquiry Printing
Misc. Options
![Page 22: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/22.jpg)
Apex Ticketing Efficiencies22
• Imaging– Creates a PDF copy of the ticket– Can be created in the path of your choice– System Configuration [Image Tickets = Yes]– Image template is defined in Document Setup
Misc. Options
![Page 23: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/23.jpg)
Apex Ticketing Efficiencies23
• Check In/Out Vehicles (CTRL+I or CTRL+O)
Misc. Options
![Page 24: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/24.jpg)
Apex Ticketing Efficiencies24
• Vehicles In Plant
Misc. Options
![Page 25: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/25.jpg)
Apex Ticketing Efficiencies25
• Vehicles In Plant associated reports
Misc. Options
![Page 26: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/26.jpg)
Apex Ticketing Efficiencies26
• Duplicate Ticket
Misc. Options
![Page 27: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/27.jpg)
Apex Ticketing Efficiencies27
• Return Ticket
Misc. Options
![Page 28: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/28.jpg)
Apex Ticketing Efficiencies28
• Return Ticket
Misc. Options
![Page 29: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/29.jpg)
Apex Ticketing Efficiencies29
• Correction Ticket
Misc. Options
![Page 30: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/30.jpg)
Apex Ticketing Efficiencies30
• Hold/Incomplete
Misc. Options
![Page 31: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/31.jpg)
Apex Ticketing Efficiencies31
• Gross In (F4)
Misc. Options
![Page 32: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/32.jpg)
Apex Ticketing Efficiencies32
• Edit Quantity (CTRL+Q)
Misc. Options
![Page 33: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/33.jpg)
Apex Ticketing Efficiencies33
Questions?
Misc. Options
![Page 34: Apex Ticketing Efficiencies Jorge Zuniga jzuniga@commandalkon.com 913-384-0880](https://reader035.vdocument.in/reader035/viewer/2022062223/551a1aac55034654788b466d/html5/thumbnails/34.jpg)
Apex Ticketing Efficiencies34
Please Complete Your Evaluation
• Be sure to circle the session you are evaluating on the back of your card– Bulk Materials– BLK-004– Apex Ticketing Efficiencies
• All breakout session materials can be accessed at:www.commandalkon.com/cc2012/update/index.htm
• Thank You!