GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
p r e s e n t s
rev. 03 of 31-05-2016
APPLICATIONUSER MANUAL
Never Alone®
Our Apps
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
ContentsOverview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Application Guarantees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Never Alone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
About us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Post-Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Logout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Request advice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Pre-Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Emergency with positive outcome . . . . . . . . . . . . . . . . . . . . . .17
Emergency call being handled . . . . . . . . . . . . . . . . . . . . . . . . . .18
Emergency over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Emergency absence of data and/or GPS . . . . . . . . . . . . . . . . .20
Alarm management - Operations Centre. . . . . . . . . . . . . . . . . . . . . .21
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
NEVER ALONE® by Gecom S.p.A. is a smartphone application for the prevention and security of people on the move, designed to protect and safeguard their property, moveable assets and business.
Without any need to install other devices, NEVER ALONE® is a valuable support tool for the active protection of customers, offering them the possibility of requesting the active intervention of the Gecom Security System which, in the event of a request for help, enables the activation of a specific and customised action plan for all types of alarm.
NEVER ALONE® exploits the geolocation, TV camera and microphone functionalities integrated in smartphones to provide the Security Guards of the Gecom Operations Centre with all necessary information in the event of an emergency.
NEVER ALONE® is particularly suitable for high-profile figures such as vips, entrepreneurs and business men and women, but also those in high-risk jobs such as taxi drivers and sales reps for high-value goods, vulnerable groups such as the elderly, women and children, and in general all those who want to feel safer in every moment of their professional and/or personal lives with their privacy fully respected.
Through the application, available for iPhone and devices with the Android operating system, customers can request the intervention of the Gecom Operations Centre at any time which, on receiving the alarm signal, will launch the specific operating procedures established for each user.
Overview
DOWNLOAD THE NEVER ALONE APP
www.maipiusoli.eu
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
Download from iOshttps://itunes.apple.com/it/app/gecom-mai-piu-soli/id803187437?mt=8
Download from Androidhttps://play.google.com/store/apps/details?id=com.esimple.maipiusoli&hl=it
Links
www.maipiusoli.eu
App for mobile devices, Smartphones and Tablets, downloadable with 3G internet or Wi-Fi
Tested with Android 4.0 and later
These links can be used to download the Never Alone® app
Tested with iPhone 4 and later, from iOS 4 and later
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
Application GuaranteesNEVER ALONE® operates on a platform that guarantees total privacy
in accordance with the Italian Privacy Law (Leg. Decree 196/2003)
thanks to a specific feature whereby no audio-video is recorded on the
devices of the customer being assisted with all data sent to the Gecom
Operations Centre.
WITH ITS “NEVER ALONE”
SYSTEM GECOM S.pA.
guarantees its users
safety prompt intervention
simplicity
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
Once you have downloaded the application from the relevant Store (Android or IOS) it is possible to access NEVER ALONE® by inserting your password.
From the homepage it is possible to access the following sections:
1- About NEVER ALONE®
2- About Us
Login Screen
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
The “About NEVER ALONE®” section, positioned centrally at the bottom of the Login screen, enables you to: • View information on the project• Request information by e-mail• Return to the previous screen by clicking
the Back screen
1- ABOUT NEVER ALONE
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
The “About Us” section, positioned in the bottom-right of the Login screen, enables you to:• View information on Gecom S.p.A.• Directly contact Gecom S.p.A. by e-mail • Return to the previous screen by clicking
the Back screen
2- About Us
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
The first screen, which appears when the application is opened, enables you to quickly check the availability of the data connection and the quality of the GPS coverage.
From here you can access the following functions:
1- Settings
2- User profile
3- Logout
4- Request advice
5- Pre-alarm
6- Emergency
Post-LoginScreen
Poor reception No reception
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
Using the icon in the top-left of the “Post-Login screen" it is possible to change the settings of the App, choosing to immediately activate the TV camera, in the event of an emergency request. From this moment on, the emergency button will take the form of the TV camera icon. With this setting, the Operations Centre will be able to see the film shot by your device’s camera.
1- Settings
See Emergency screen
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
From the User Profile icon in the top-left the user can register three phone numbers which will receive an SMS if an alarm is set off.
2- User Profile
Type the number preceded by the
dialling code
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
From the icon in the top-right of the Post-Login screen it is possible to exit the App.
N.B.: if you log out, when you log back in you will have to provide the code given to you when you activated the app.
3- Logout
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
By using the “Request advice” button at the bottom of the Post-Login screen you can ask our specialists for information and advice.
You can request the following types of advice:
• Legal Advice
• Psychological Advice
• Other Advice
Click on the type of advice desired and a screen will open from which you can send an e-mail.
4- Request advice
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
The yellow Pre-Alarm button enables users to alert the Gecom Operations Centre about a potentially dangerous situation. The activation of a timer ensures that the users are monitored for the amount of time they have set. When this amount of time elapses the Pre-Alarm is automatically converted into a “Real Emergency“ at the Operations Centre, with the relative operating procedures activated.
If the customer uses the end pre-alarm button to DEACTIVATE THE PRE-ALARM before the set time elapses, the alarm may be suspended.
5- Pre-alarm
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
Hold down the red button for two seconds to activate an EMERGENCY.
The EMERGENCY alarm signal is received by the Gecom Operations Centre which carries out the specific operating procedures.
The intervention methods are the following:
• Positive outcome with sending of GPS coordinates
• Emergency with absence of data and/or GPS through phone call to Operations Centre
The emergency request involves the preventive activation of video surveillance or the possibility of its subsequent activation.
6- Emergency
View with TV camera activated in Settings
The red line indicates the processing of the emergency
request
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
In the event an EMERGENCY is activated, the NEVER ALONE® system confirms the successful outcome of the transmission of your coordinates to the Gecom Operations Centre by displaying a green flag. In the short term, the user will be contacted by telephone by the Centre.
On the waiting screen before you receive the green flag, it is possible to CALL the Centre directly using the CALL button in the bottom right.
By holding down the TV camera button you can activate the video surveillance function.
Emergency
Positive outcome
coordinates sent
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
When the operators at the Gecom Operations Centre begin handling an EMERGENCY, the NEVER ALONE® system will display a double green flag so that the user knows that the necessary operating procedures are being taken.
Emergency
Call beinghandled
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
The EMERGENCY was managed by the Gecom Operations Centre.
Once the checks have been carried out and it has been established that the danger has passed, the NEVER ALONE® system will indicate the “End of Emergency” to the user by displaying three green flags.
Your device is no longer monitored.
Emergency
Emergency over
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
In the absence of data/GPS coverage in the event of an emergency request, the NEVER ALONE® application makes it possible to quickly call the Gecom Operations Centre using the telephone line.
Emergency
Absenceof data and/or
GPS
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
In the event of an emergency the Operations Centre receives the intervention request alarm.
An acoustic alarm signal together with a flashing light notify operators that an emergency has been reported.
Through a GPS signal, the user is localised by the MAP, SATELLITE VIEW or STREET VIEW functions, helping the Gecom operator to correctly identify locations and making it possible to obtain useful information so patrols (Private security and if necessary the forces of law and order) can reach the user in timely and punctual fashion.
Alarm managementGecom Operations Centre
Call alarm
Alarm with video surveillance
Geolocation
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GECOM S.p.A. | R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00 - Economic Administrative Register (REA) RM-1298111 [email protected] - www.gecom.eu | Registered office: Via Giulio Emanuele Rizzo, 45 - 00178 Rome (RM) Italy – Tel +39 06 21117625 | Offices: Rome - Milan - Padua Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - Italy | Operations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
To fulfil all of its clients’ requirements, Gecom S.p.A. has developed optional solutions that can be integrated in the application:
- WEARABLE BUTTONFor direct alarm activation
- VEHICLE TV CAMERA
- WI-FI ROUTERGuarantees the connection of the TV camera
Accessories
Vehicle TV camera*
Wi-Fi Router*Guarantees the connection of the TV camera
Wearable button*For direct alarm activation
* The version of The accessories may vary according To availabiliTy
800-180777
www.gecom.eu - www.maipiusoli.itGECOM S.p.A.
R.B., VAT and Tax Code 04574750966 - Fully paid-up share capital € 1.200.000,00
Economic Administrative Register (REA) RM-1298111
[email protected] - www.gecom.eu
Registered office: Via Giulio Emanuele Rizzo, 45 – 00178 Roma (RM) Italy – Tel +39 06 21117625
Offices: Rome - Milan - Padua
Security Business Site: Via Avv. Fulvio Croce, 13 - 52100 Arezzo - ItalyOperations Centre: Tel. +39 0575 295979 - Fax +39 0575 299483
www.maipiusoli.eu
DOWNLOAD THE NEVER ALONE APP