Download - ART of Effective Communication
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Walk Tall, Speak Softly and Carry a Big Stick!
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A Humble DisclaimerA Humble DisclaimerIdeas and exercises put together in this workshop are my perceptions and experienced gathered over the years.None of them are designed to discredit any other and all other beliefs. Participants can chose what to accept and align with.I am also, totally, open to listening and understanding other points of view.
Raju Mandhyan
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ContentsContentsThree Powerful Beliefs
Absolute Abundance Senses and Perceptions Action is Anthem
Five Essential Behaviours High on Self Awareness &
Management High on Other Awareness
& Management Learning & Solution
Oriented Outlook Practice Humane-ity,
Humility & Humor Non-Judgemental, Non-
Condemning of Diversity
Seven Learnable Skills GROUNDING through CORE
Values Perceptual Positions +
PSYCHOLOGY through Physiology
Enhance Intonation & PROJECTION through Breathing
Mirror, Match, Gain RAPPORT & Trust
Observe, Listen and PROBE for Strengths.
SHARE Success Stories of Results, Reputation and Relationship Building
LET GO of Biases and ToxicityEight Work-Life Scenarios Additional Reading
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Absolute AbundanceAbsolute Abundance“Our world view
shapes our world. All our beliefs, values and behaviours are impacted by our view of the world…as a good place, a gift or as a harsh, difficult place to be born into.”
RVM
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Senses and PerceptionsSenses and Perceptions
“There are only five intake modalities and five means of expression…internally and externally. The sharper and sounder they are, the better is our awareness.”
RVM
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Activity: Sensory Acuity Enhancement
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Action is Anthem Action is Anthem
“Every other internal behavior of the human mind can only be guessed or assumed. It is only what we say or do that is quantifiable. All else is ether…mist.”
RVM
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High on Self Awareness & High on Self Awareness & ManagementManagement
A crystal-clear, 360° self image.
Optimal Self-Confidence
Adaptability
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GROUNDING through CORE GROUNDING through CORE ValuesValues
Every now and again switch of hyper-activity
Look back into internal conversation
Sort out the importance in the present moment
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Perceptual Positions + Perceptual Positions + Psychology through Psychology through PhysiologyPhysiology Know your agenda, know
your strategy Place yourself in their
shoes, mind + experiences + hopes
Detach, fly far away and look at the process from air.
Recognize distress, stand up and walk around.
Recognize, interpret, dissect, sort, choose what works for you.
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High on Other Awareness & High on Other Awareness & ManagementManagement
A sense of empathy Experience with
people Clear, assertive
communication
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Enhance Intonation & Enhance Intonation & Projection through BreathingProjection through Breathing
Speak slowly. Speak from the
belly. Pause. Breathe. Drop voice.
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Mirror, Match, Gain Rapport & Mirror, Match, Gain Rapport & TrustTrust
Observe bodily gestures. Listen to vocal clip. Assess state of mind.
Reflect to resonate. Match to engage. Trust will be a by-product.
Lead last and eventually and naturally.
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Learning & Solution Oriented Learning & Solution Oriented OutlookOutlook
A practiced sense of curiosity
An optimist, positive outlook
An ability to take risks
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Observe, Listen and Probe for Observe, Listen and Probe for Strengths.Strengths. Observe everything.
Appearance, Posture, Spine, Chin, Eyes, Hands, Facial Micro-expressions, Eye-movements etc.,
Listen to ALL the words. Listen for missing words. Hold back opinion. Listen till the end.
Probe for feelings, assessments, ideas, analysis and expectations.
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================== design, copyright and facilitation by Raju Mandhyan 18
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5R QUESTIONS TOOL BOX
================== design, copyright and facilitation by Raju Mandhyan
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www.mandhyan.com
A World of Clear,
Creative and Conscientiou
s Leaders!
20
5R Question Toolbox
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Practice Humane-ity, Humility Practice Humane-ity, Humility & Humor& Humor
An intention to co-create good value
A recognition of personal frailty
A lightness about own personality
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Stories of Results, Reputation Stories of Results, Reputation and Relationship Buildingand Relationship Building
Stories inspire and sink into the deeper brains.
Listen to, understand their stories.
Tell your own, humbly.
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Know How to InspireKnow How to Inspire
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1. Powerful Opening
2. Rationale /Argument
3. Ecological Turnaround
4. Value Proposition / WIIFM
5. Call to Action / Summary
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Non-Judgemental, Non-Non-Judgemental, Non-Condemning of DiversityCondemning of Diversity
Acceptance of diversity in race, gender and generations
An openness of mind-set
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Let Go of Biases and ToxicityLet Go of Biases and Toxicity
Feed the Good Wolf.
Practice the Marshall Goldsmith Technique
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GROUNDING through CORE GROUNDING through CORE ValuesValues
Every now and again switch of hyper-activity
Look back into internal conversation
Sort out the importance in the present moment
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Perceptual Positions + Perceptual Positions + Psychology through Psychology through PhysiologyPhysiology Know your agenda, know
your strategy Place yourself in their
shoes, mind + experiences + hopes
Detach, fly far away and look at the process from air.
Recognize distress, stand up and walk around.
Recognize, interpret, dissect, sort, choose what works for you.
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Enhance Intonation & Enhance Intonation & Projection through BreathingProjection through Breathing
Speak slowly. Speak from the
belly. Pause. Breathe. Drop voice.
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Mirror, Match, Gain Rapport & Mirror, Match, Gain Rapport & TrustTrust
Observe bodily gestures. Listen to vocal clip. Assess state of mind.
Reflect to resonate. Match to engage. Trust will be a by-product.
Lead last and eventually and naturally.
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Observe, Listen and Probe for Observe, Listen and Probe for Strengths.Strengths. Observe everything.
Appearance, Posture, Spine, Chin, Eyes, Hands, Facial Micro-expressions, Eye-movements etc.,
Listen to ALL the words. Listen for missing words. Hold back opinion. Listen till the end.
Probe for feelings, assessments, ideas, analysis and expectations.
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Stories of Results, Reputation Stories of Results, Reputation and Relationship Buildingand Relationship Building
Stories inspire and sink into the deeper brains.
Listen to, understand their stories.
Tell your own, humbly.
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Let Go of Biases and ToxicityLet Go of Biases and Toxicity
Feed the Good Wolf.
Practice the Marshall Goldsmith Technique
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