![Page 1: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/1.jpg)
ASK THIS QUESTION! STRATEGIES AND TACTICS FOREMPLOYEE INTERVIEWING ANDSELECTION
Willow JacobsonSchool of Government, UNC-CH
Nurse Executives’ Legal Conference
![Page 2: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/2.jpg)
AGENDA
A quick review of the selection processJob AnalysisDetermining Appropriate screening
strategiesDetermining Appropriate Assessment
StrategiesTips to Effective Interviews
![Page 3: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/3.jpg)
15%8%
-10%
21%
52%
30%
16-24 25-34 35-44 45-54 55-64 65+
Growth Rate in U.S. Workforce by Age 2000-2010
![Page 4: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/4.jpg)
Projected Retiree Trend: 2003 – 2022State and Local Systems
159,204166,456
174,155183,103
192,307201,453
210,320218,732
226,425233,483
241,097249,935
260,107
271,761
285,085
300,239
317,403
336,831
358,732
383,368
150000
175000
200000
225000
250000
275000
300000
325000
350000
375000
400000
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
Year
Pro
ject
ed R
etir
ee G
row
th
Projected Retiree Trend for 2003 - 2022
141% Projected Increase in the Number of Retirees in NC Retirement System
between 2003 and 2022
![Page 5: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/5.jpg)
EXAMPLE
Purchasing a Computer Purchase $10,000
ADD: Insurance, software, components, training, maintenance and repairs
![Page 6: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/6.jpg)
DEDUCT: Depreciation
What is it worth in 10 years?
What was invested over the 10 year period?
![Page 7: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/7.jpg)
Employee:Hiring Salary $25,000Benefits, raises, etc $8,500TOTAL $33,500
Appreciates:What is the employee worth in 10 years?What is the investment?
![Page 8: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/8.jpg)
EMPLOYEE INVESTMENT
Compound salary and benefits for a 10 year period = $451,788
Employee Salary = $49,588 at the end of 10 years
![Page 9: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/9.jpg)
WHAT ARE THE CONSEQUENCES OF A BADHIRING DECISION?
![Page 10: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/10.jpg)
WHAT ARE THE CONSEQUENCES OF A BADHIRING DECISION?
1. Wasted salary2. Lost time/effort in selection process
training3. Requires more training time4. Increase cost of time in discipline
dismissal counseling
![Page 11: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/11.jpg)
WHAT ARE THE CONSEQUENCES OF A BADHIRING DECISION?
5. If kept – lower productivity and service level
6. Burden on other employees:• Vacant• Filled• Safety• Morale• Broader productivity
![Page 12: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/12.jpg)
WHAT ARE THE CONSEQUENCES OF A BADHIRING DECISION?
7. Increased overtime while vacant
8. Reduced productivity/ service level while vacant
![Page 13: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/13.jpg)
COST OF TURNOVER
66%-125% of Annual Salary
![Page 14: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/14.jpg)
SELECTION PROCESS
1. Complete Human Resource Planning and Position Analysis
2. Identify necessary KSAOCs
3. Devise a recruitment plan
4. Develop indicators of required KSAOCs and develop assessment instrument (s)
![Page 15: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/15.jpg)
SELECTION PROCESS CONT.5. Validate assessment instruments
6. Administer assessment instruments
7. Apply laws and rules for certification
8. Make a selection
9. Evaluation performance
![Page 16: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/16.jpg)
HIRING FLOW CHART
![Page 17: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/17.jpg)
DECISION POINTS
Job NeedClassification/CompensationRecruiting/ AdvertisingTesting/InterviewingRating/RankingHiring Options
![Page 18: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/18.jpg)
JOB NEED AND ANALYSIS
Job requisition Identify why the position is needed Priority May reorganization or redesign the job
Identify the KSAOC of the job Job analysis
What do we really need in this position?
![Page 19: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/19.jpg)
WHAT IS A JOB ANALYSIS AND HOW ISIT USED?Classification of Jobs
Developing & Appraisal Employees
Job and Organizational Design
Recruiting and Selecting Employees
Compensation
![Page 20: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/20.jpg)
JOB ANALYSIS BASICS
Class Specifications Education and Experience KSAOCs Certifications
Talk to hiring authority What are key tasks What are most frequent causes of failure Expectations of coworkers, customers, clients
![Page 21: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/21.jpg)
EXAMPLE OF 9 KEY FACTORS ASSESSED
Knowledge & SkillsControl exercise by incumbent’s supervisorGuidelinesComplexity of tasksScope (breadth & depth) & effect (inside &
outside)Personal contacts Purpose of contactsPhysical demandsWork Environment
![Page 22: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/22.jpg)
SELECTION
Purpose: To predict the performance of candidates and choose the best performer
![Page 23: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/23.jpg)
SCREENING AND ASSESSING
Given what we need for the job what elements do we really need to evaluate?
What is the best way to gather and evaluate these elements?
![Page 24: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/24.jpg)
INITIAL SCREENING: THE NEED FOREMPLOYMENT APPLICATIONS
Signed application form serves as a legal document
Can measure each candidate’s relative strengths, given the requirements of the job
Is a normative tool
Common sections: basic information, employment history, military experience, activities, references, and terms, authorization, consent form
![Page 25: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/25.jpg)
APPLICATIONS
Most applications are generic and not tailored A supplemental questionnaire
Applications need to be screened Questions pertain to the job applicant’s
qualification for the job in questionHave preestablished criteria to facilitate
the screeningPreemployment testing
![Page 26: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/26.jpg)
ASSESSMENT ISSUES
Reliability: The concept is concerned with the consistency of measurement
Validity: Is the test or selection instrument measuring what it is intended to measure
![Page 27: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/27.jpg)
CRITERIA FOR DIMENSIONS
1. Clearly job-related2. Written in terms of observable
behavior3. Specific and descriptive of that
behavior4. Clearly distinct from other dimensions5. Written clearly enough to be
understood by others
![Page 28: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/28.jpg)
COMMON ASSESSMENT TECHNIQUES
Cognitive ability and aptitude test
Achievement testsPersonality
inventories Interest inventoriesRating of experience
and training Inventories
Structured oral exams
Work sample or performance best
In-basketsLeaderless group
discussionsAssessment centersHonesty/integrity
testsPhysical ability tests
![Page 29: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/29.jpg)
DON’T FORGET: INTERPERSONAL SKILLSAND JOB DISSATISFACTION
Importance of interpersonal dimensions
Important to assess management/leadership skills for jobs requiring them
![Page 30: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/30.jpg)
COMMON ASSESSMENT TECHNIQUE: STRUCTURED INTERVIEW
1. Write questions in advance to assess specific KSAOCs
2. Ask all candidates same questions. Do follow-ups, do not accept vague responses
3. Take notes
![Page 31: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/31.jpg)
COMMON ASSESSMENT TECHNIQUE: STRUCTURED INTERVIEW
4. Rate candidates against specific criteria, not against each other
5. Use at least two interviewers
6. Use diverse interviewers
7. Evaluate openly
![Page 32: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/32.jpg)
LEAVE AN AUDIT TRAIL
Why did or did not select for interview?
Why did or did not hire?
![Page 33: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/33.jpg)
REFERENCE CHECKS
Purpose: past behavior is the most valid predictor of future behavior
Very important component of selection
![Page 34: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/34.jpg)
EVALUATION
Probationary period
Evaluate the employee
Evaluate the selection process
![Page 35: Ask This Question! Strategies and Tactics for Employee Interviewing …€¦ · Compound salary and benefits for a 10 year period = $451,788 ... Expectations of coworkers, customers,](https://reader035.vdocument.in/reader035/viewer/2022070811/5f09c8337e708231d4287870/html5/thumbnails/35.jpg)
THANK YOU!
Questions?