1. Attitudes towards complaining

I felt/ would feel that my complaint made a dif -ference

I felt/ would feel my complaint was listened to and understood

I was/ would be worried that complaining might affect the way I was treated by the organisation

I felt/ would feel that making my complaint was simple and easy to do

I felt/ would feel confident to speak up about my complaint

-43%

-32%

-45%

-42%

-18%

22%

31%

32%

33%

60%

Disagree Agree

Breakdown of those who have

complained and those who haven’t

Comp.

Non-comp.

Comp.

Non-comp.

Comp.

Non-comp.

Comp.

Non-comp.

Comp.

Non-comp.

-53%

-42%

-47%

-31%

-30%

-46%

-37%

-42%

-11%

-19%

28%

21%

35%

31%

52%

31%

48%

31%

79%

59%

Of all the people surveyed