Bangor Transfer Abroad Programme
Business Communications
Lecture 1
Introduction to Practical Business
Communication
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Bangor Transfer Abroad Programme
Business Communications
Lecture 1
Introduction to Practical BusinessCommunication
Course structureCourse Assessment
Bangor Transfer Abroad Programme
Business Communications
Practical Business Communication Skills
First things first who are we?
Peter Rumble
Bangor Transfer Abroad Programme
Business Communications
Who are you?
• Name• Where you are from• One interesting fact
•
Bangor Transfer Abroad Programme
Business CommunicationsCommunication Skills
Why do you need good communication skills?
Bangor Transfer Abroad Programme
Business CommunicationsCommunication Skills
Communication skills are essential for Job placement Job performance Career advancement Success in the new world of work
Bangor Transfer Abroad Programme
Business Communications
Trends in the New Workplace
• Flattened management hierarchies• More participatory management• Increased emphasis on teams [community]
• Heightened global competition• Innovative communication technologies• New work environments• Focus on information as a corporate asset
Bangor Transfer Abroad Programme
Business CommunicationsThe Process of Communication
Receiver
“understands”
message
Sender
has
idea
Possible additional
feedback to
receiver
Sender
encodes
message
Receiver
decodes
message
Channel carries message
Feedback
travels to
senderNOISE
NOISE
Bangor Transfer Abroad Programme
Business CommunicationsThe Process of Communication
How may the sender encode amessage?
Verbally or nonverbally. By speaking,writing, gesturing.
What kinds of channels carrymessages?
Letters, e-mail, memos, TV,telephone, voice, body. Others?
How does a receiver decode amessage?
Hearing, reading, observing.
When is communication successful? When a message is understood as thesender intended it to be.
How can a communicator provide forfeedback?
Ask questions, watch responses,don’t dominate the exchange.
Bangor Transfer Abroad Programme
Business CommunicationsBarriers to Effective Listening (1)
• Physical barriers - hearing disabilities, noisy surroundings
• Psychological barriers - tuning out ideas that counter our values
• Language problems - unfamiliar or charged words
• Nonverbal distractions - clothing, mannerisms, appearance
Bangor Transfer Abroad Programme
Business CommunicationsBarriers to Effective Listening (2)
• Thought speed - our minds process thoughts faster than speakers express them
• Faking attention - pretending to listen• Grandstanding - people rather talk than listen;
talking all the time or listening only for the next pause
Bangor Transfer Abroad Programme
Business CommunicationsTips for Becoming anActive Listener (1)
• Stop talking.• Control your surroundings.• Establish a receptive mind-set.• Keep an open mind.• Listen for main points.• Capitalize on lag time.• Listen between the lines.
Bangor Transfer Abroad Programme
Business CommunicationsTips for Becoming anActive Listener (2)
• Judge ideas, not appearances.• Hold your fire.• Take selective notes.• Provide feedback.
Bangor Transfer Abroad Programme
Business Communications
Nonverbal Communication (1)
• The eyes, face, and body send silent messages. Eye contact Facial expression Posture and gestures
• Appearance sends silent messages. Appearance of business people Appearance of documents
Bangor Transfer Abroad Programme
Business Communications
Nonverbal Communication (2)
• Time, space, and territory send silent messages.
Time (punctuality and structure of)
Space (arrangement of objects in)
Territory (privacy zones)
Bangor Transfer Abroad Programme
Business CommunicationsTips for Improving Your Nonverbal Skills (1)
• Establish and maintain eye contact.• Use posture to show interest.• Improve your decoding skills.• Probe for more information.• Avoid assigning nonverbal meanings out
of context.
Bangor Transfer Abroad Programme
Business CommunicationsTips for Improving Your Nonverbal Skills (2)
• Associate with people from diverse cultures.
• Appreciate the power of appearance.• Observe yourself on videotape.• Enlist friends and family.
Bangor Transfer Abroad Programme
Business Communications
Practical Business Communications Situations
Internal within an Organisation
External with connected / close Stakeholders
External with wider Stakeholders
Bangor Transfer Abroad Programme
Business Communications
Practical Business Communications Situations
Intranet
Extranet
Internet
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Business Communications
ASsessement
Assessment of Practical Business Communications
A Presentation to be made on the 31st October 2013
Bangor Transfer Abroad Programme
Business Communications
ASsessement
Assessment of Practical Business Communications
A Presentation
A Group Team Effort Gong Ho
Bangor Transfer Abroad Programme
Business Communications
ASsessement
Assessment of Practical Business Communications
A Presentation
A Group Team Effort Gong Ho
10 minutes maximum – cut off
Bangor Transfer Abroad Programme
Business Communications
ASsessement
Assessment of Practical Business Communications
A Presentation
A Group Team Effort Gong Ho
10 minutes maximum – cut off
Subject – to research
Bangor Transfer Abroad Programme
Business Communications
Assessment of Practical Business Communications
COPY THIS DOWN SVPSelect a second tier city of China that is relatively
unknown to you and not in your home province of Henan and prepare a short presentation giving concise, clear and relevant information on the key economic / industrial strengths/characteristics such as infrastructure of the city/area.
Audience = potential foreign investors
Bangor Transfer Abroad Programme
Business Communications
ASsessement
Assessment of Practical Business Communications
First step
Form a team of 5 now…..
Give list of names and numbers to me.
Bangor Transfer Abroad Programme
Business Communications
ASsessement
Assessment of Practical Business Communications
Second step
Agree a second tier city with me
Bangor Transfer Abroad Programme
Business Communications
Assessment of Practical Business Communications
Third step
Agree a planEnds
Bangor Transfer Abroad Programme
Business Communications
End