Download - Bank of the future - Life platform
Agenda Understanding the Customer Transactional to Transformational Current BPM Maturity BPM Roadmap BPM Strategy BPM Home & Funding Future BPM Maturity BPM Service Portfolio Innovation Life Platform Process Works Lets Innovate
Understanding
the Customer
Content Linda Cautious James
Needy Michael Striving Cheryl
Enjoys thinking about Life…Not Banking
Knows What she wants to do…But needs help getting there.
Driven to succeed…Convenience Matters Most
Looking for reassurance…Worried about the day to day details.
Transactional to Transformational
Value is not understanding money but understanding people
Digital
Understanding
& Planning
Centre
Easy Bank KioskPoint of
Sale
Bank
ATMRemote Support
& Expertise
Bank
Computer &
Web Enabled
Phone
Physical
Governance
Process Management Standards
Process Metrics & Performance Linkage
Process Roles and Responsibilities
Assess Current – BPM Maturity
Methods
Process Management Decision Making
Strategic Alignment
Process Output Measurement
Process Architecture
Strategy & Process Capability Linkage
Process Improvement Plan
Information Technology
People Culture
Process Customers & Stakeholders
Process Control & Measurement
Process Implementation &
Execution
Process Design & Modeling
Process Control & Measurement
Process Implementation &
Execution
Process Design & Modeling
Process Education & Learning
Process Management Knowledge
Process Skills & Expertise
Process Attitudes & Behaviors
Process Values & Beliefs
Responsiveness to Process Change
Process Project & Program Mgmt.
Process Improvement & Innovation
Process Project & Program Mgmt.
Process Improvement & Innovation
Process Management Leaders
Process Collaboration & Communication
Leadership Attention to Process
Process Management Social Networks
Process Management Controls
Fa
ctors
Ca
pa
bility
Are
as
Average Maturity
Low Maturity
High Maturity
Strategy Set-Up TransitionContinuous
Improvement
Link to Corporate
Strategy
Define Building Blocks
Choose Path
Monitor Fit-Gap
Define Basics
Develop Analytics
Create Methods
Align Business and IT
Create Basis
Perform Analysis
Define Portfolio
Optimise Processes
Add Process-Based Rewards
Expand Reporting
Allocate Budget
Perform Audits
Build a Process Centric Focus
BPM Roadmap ( Process Innovation Centre)
Communicate and Train
Manage Change
Customer Centric BPM
Continuous Operational Excellence
Nurture Innovation and Transformation
Franchise Engagement in
BPM
BPM Strategy ( Process Innovation Centre)
Process Innovation Centre - Services
• BPM Leadership
• Regulatory Framework
• Process Control
Keep the
lights on
Services
• BPM Projects
• Training and Communication
• Change Management
Profit
Services
• Process Innovation
• Customer Engaged Innovation
• Leadership Innovation
Innovative
services
Process Innovation Centre - Funding
BPM Home & Funding
Governance
Process Management
Standards
Process Metrics & Performance
Linkage
Process Roles and Responsibilities
Plan Future – BPM Maturity (Process Innovation Centre)
Methods
Process Management
Decision Making
Strategic Alignment
Process Output Measurement
Process Architecture
Strategy & Process Capability Linkage
Process Improvement Plan
Information Technology
People Culture
Process Customers & Stakeholders
Process Control & Measurement
Process Implementation &
Execution
Process Design & Modeling
Process Control & Measurement
Process Implementation &
Execution
Process Design & Modeling
Process Education & Learning
Process Management Knowledge
Process Skills & Expertise
Process Attitudes & Behaviors
Process Values & Beliefs
Responsiveness to Process Change
Process Project & Program Mgmt.
Process Improvement &
Innovation
Process Project & Program Mgmt.
Process Improvement &
Innovation
Process Management
Leaders
Process Collaboration & Communication
Leadership Attention to Process
Process Management Social
Networks
Process Management
Controls
Fa
ctors
Ca
pa
bility
Are
as
Innovathon:
Process Innovation Week
Democratize Innovation:
Yammer Revolution
Open Innovation Drive: Customer Experience
Innovation Gamification
Innovation